Team Lead: Desk Based-Account Manager at Core Group

Job Description

The role:

• The Team Lead will be responsible for driving sales performance and revenue growth within the SMB desk-based team.
• This includes implementing effective sales strategies, managing lead distribution and conversion, and collaborating with marketing & CVM to implement & execute lead generation campaigns that will generate high-quality leads.
• The role also involves coaching and developing a high-performing team, while monitoring key sales metrics and identifying areas for continuous improvement.

Qualifications:

• Matric (required)
• Relevant Tertiary Education or Relevant work experience

Experience:

• Minimum 4 years of B2B sales experience in the Technology, ICT, or Telecoms sector
• Marketing analytics- analyzing marketing performance data to maximize effectiveness and optimize return on investment
• High attention to detail and operational excellence
• Proficiency in value-based and consultative selling
• At least 1–2 years of people management experience
• Strong skills in B2B sales, relationship building, and sales administration
• Proven experience in developing lead generation campaigns and CVM campaign management (CVM)
• Valid driver’s license

Key Performance Areas:

Sales Performance:

• Achieve and exceed monthly and quarterly unit sales targets
• Execute sales strategies to improve lead quality and conversion rates
• Monitor performance trends and implement corrective actions where needed

Lead & Opportunity Management

• Prioritise and assign leads to the SMB sales teams
• Track and manage sales pipeline from lead to conversion
• Maintain and update CRM and lead management systems
• Produce and analyse lead distribution and conversion reports
• Identify areas for process improvement in lead handling

Sales Campaigns & initiatives Management

• Collaborate with CVM to brief, plan, and execute targeted lead generation campaigns
• Manage ad hoc initiatives to support sales goals beyond regular marketing activity

Team Leadership & Development

• Lead and support a team of Desk-Based Account Managers
• Conduct regular one-on-ones and team sessions to promote collaboration and growth
• Implement personal development plans and oversee quality assurance for inbound and outbound sales calls

Reporting & Analytics

• Maintaining accurate records, tracking performance metrics on existing accounts and SMB sales including but not limited to sales forecasts, pipeline etc.
• Measuring and analyzing marketing performance data to maximize effectiveness and optimize return on investment (ROI)
• Monthly and Quarterly Sales Performance review presentations.
• Strategic Project Management
• Contribute to special projects and strategic initiatives aimed at enhancing sales and revenue for SMB

Closing Date: 04 August 2025