POC Technical Support Specialist at Core Group

Job Description

• We’re looking for a highly skilled and motivated POC Technical Support Specialist to join our team.
• This role will take ownership of the Proof of Concept (POC), trial, and demonstration processes of Microsoft Surface devices for enterprise clients.
• You’ll need to bring a strong technical background, excellent communication and problem-solving skills, and a passion for innovation.
• If you enjoy working with people and technology, and want to be part of a fast-paced, forward-thinking team, this could be the ideal opportunity for you.

Key Responsibilities

POC & Demo Management

• Manage end-to-end POC, trial, and demo engagements for enterprise clients
• Ensure a seamless, high-quality customer experience
• Keep accurate documentation of all technical processes, challenges and resolutions
• Prepare monthly reports and insights based on POC performance and trends

Demo Stock Management

• Maintain an accurate inventory of demo stock
• Ensure stock reflects the current and upcoming portfolio
• Align stock requirements to new product introductions and business needs

Technical Support

• Respond to all technical queries within 24 hours
• Troubleshoot and resolve technical issues that arise during POCs and demos
• Verify app compatibility within client environments

Training & Enablement

• Stay certified in key Microsoft workloads (Surface, M365, Co-Pilot, Security and Azure)
• Deliver technical training sessions to resellers and internal teams
• Promote adoption of Microsoft tools and certifications amongst channel partners

Event Support

• Ensure all demo units are up to date and provisioned for technical events
• Manage technical content and user experience at events
• Capture and track leads generated through events in collaboration with the business development team

Content & Asset Management

• Maintain a central repository of updated demo content and technical assets
• Source or develop content that supports presales and demo engagement

Qualifications & Experience:

• Relevant Qualification in IT
• Previous experience managing POCs, demos or trials in a corporate/enterprise environment
• Strong technical knowledge of Surface devices and Microsoft’s broader ecosystem
• Familiarity with CRM platforms and enterprise software
• Microsoft certifications in AI, Security or related fields (preferred)

Technical Competencies:

• Understanding of Surface, M365, Azure and Microsoft security offerings
• Ability to troubleshoot and resolve technical issues independently
• Strong documentation and reporting capabilities

Soft Skills:

• Great verbal and written communication
• Ability to explain technical concepts to both technical and non-technical audiences
• Highly organised with the ability to manage multiple projects at once
• A proactive, customer-focused attitude