Jobs at Dahua Technology Co. LTD

About the job

• Dahua Technology South Africa is seeking a highly skilled technical support engineer with extensive knowledge in the security surveillance and access control industry to join our team in Cape Town.
• If you have a dynamic ability to be customer orientated, work independently while also maintaining your ability to work in a team setting, then we want you to apply today!

Job Responsibilities:

• Introduce new product features to the Channel Customers, help customers to select and configure products.
• Maintain knowledge of technology innovations and trends.
• Understand and consolidate customer demand for products, feedback to product department for product improvement.
• Coordinate resources, provide technical support
• Identify, investigate and resolve user problems with software and hardware.
• Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consulting with clients to determine steps and procedures taken to identify and resolve the problem.
• Apply knowledge of software, hardware, and procedures to solve problems.
• Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborate with other staff to research and resolve problems.
• Arranges service by RMA to repair or replace defective products.
• Performs other related duties as assigned.

Job requirements:

• Degree in Network, communications, computer science and other related fields
• Customer service oriented
• Strong written and verbal and troubleshooting skills
• At least 2 years of experience in customer technical support highly preferred.
• Technical knowledge in the CCTV and Network field
• Ability to explain technical issues to technical and nontechnical employees and customers.

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About the job

• Dahua Technology South Africa is looking for a dynamic individual to join the team as a presales engineer. This position offers a competitive salary and attractive performance bonus and benefits package. 
•  Anyone who has strong problem-solving skills and a customer-oriented mindset is welcome to apply. 

Job Description 

Customer Requirement Analysis & Solution Design: 

• Engage with customers to understand their security needs, business background, and project objectives. 
• Develop comprehensive security system solutions based on customer requirements, including system architecture design, device selection, and technical configurations.
• Provide technical consultations and address any technical queries related to product selection, system design, and integration. 

Proposal and Tender Documentation:

•  Assist the sales team in preparing proposals, technical documentation, and product information in line with customer requirements and tender specifications. 
• Write the technical sections of bid documents to ensure compliance with the tender requirements and to enhance the company’s product and solution competitiveness.

Product Demonstrations & Technical Presentations: 

• Collaborate with the sales team to conduct product demonstrations and technical presentations, showcasing the technical advantages and applications of the company’s security solutions. 
• Customize demonstrations to align with customer needs, ensuring effective communication of solution benefits and technical features.

Technical Communication & Customer Interaction: 

• Facilitate ongoing technical communication with customers, addressing inquiries regarding products, system architecture, and integration. 
• Work closely with the customer and project management teams to ensure a smooth transition from the pre-sales phase to project implementation.

Market Research & Product Feedback: 

• Stay updated on the latest trends in security technology, conduct market research, and analyze competitors’ products and solutions. 
•  Provide feedback to the product development team on customer requirements, market demands, and potential areas for product improvement or innovation. 

Technical Support & Training: 

•  Provide internal training to sales teams and other technical staff to ensure they understand and can effectively communicate product features and technical specifications. 
•  Offer technical training and support to customers, ensuring they are well versed in product usage and system operations. 

Project Support & Follow-up: 

• Assist the sales team in tracking project progress, coordinating with stakeholders, and providing ongoing technical support during the sales process. 
• Ensure that all pre-sales activities are completed on time and that the project successfully transitions to the implementation phase. 

Job requirements: 

Educational Background: 

• Diploma or higher in Computer Science, Electronics, Telecommunications, Automation, Security Engineering, or related fields. 

Work Experience: 

• 3+ years of experience in the security industry, particularly in pre-sales engineering or technical support. 
• Experience with security systems such as video surveillance, access control, intrusion detection, or other related security technologies. 
• Prior experience in creating and delivering proposals, technical documentation, and participating in tendering processes is highly desirable. 

Technical Skills: 

• Strong knowledge of security systems and products (e.g., video surveillance, access control, intrusion alarm systems, smart security). 
• Familiar with system architecture design, product selection, and integration principles. 
•  Understanding of networking, storage, and cloud computing technologies as they relate to security systems.
• Ability to select appropriate technologies and optimize solutions based on customer needs. 

Communication Skills: 

• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to customers in an easy-to understand manner. 
•  Strong presentation and demonstration skills, with the ability to deliver engaging and informative product presentations. 
•  Ability to work effectively with cross-functional teams, including sales, engineering, and product development. 

Other Requirements: 

• Ability to work independently as well as in a team-oriented environment. 
• Willingness to travel as required by project demands.