Technical Support Engineer at Dahua Technology Co. LTD

About the job

• Dahua Technology South Africa is seeking a highly skilled technical support engineer with extensive knowledge in the security surveillance and access control industry to join our team in Cape Town.
• If you have a dynamic ability to be customer orientated, work independently while also maintaining your ability to work in a team setting, then we want you to apply today!

Job Responsibilities:

• Introduce new product features to the Channel Customers, help customers to select and configure products.
• Maintain knowledge of technology innovations and trends.
• Understand and consolidate customer demand for products, feedback to product department for product improvement.
• Coordinate resources, provide technical support
• Identify, investigate and resolve user problems with software and hardware.
• Field support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consulting with clients to determine steps and procedures taken to identify and resolve the problem.
• Apply knowledge of software, hardware, and procedures to solve problems.
• Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborate with other staff to research and resolve problems.
• Arranges service by RMA to repair or replace defective products.
• Performs other related duties as assigned.

Job requirements:

• Degree in Network, communications, computer science and other related fields
• Customer service oriented
• Strong written and verbal and troubleshooting skills
• At least 2 years of experience in customer technical support highly preferred.
• Technical knowledge in the CCTV and Network field
• Ability to explain technical issues to technical and nontechnical employees and customers.