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  • Posted: Feb 3, 2025
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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    Service Consultant

    Key Purpose

    • We are looking for Service Consultants who are client centric  with a passion for customer service and who embrace our core purpose and and values through every interaction.

    Areas of responsibility may include but not limited to

    • Dealing with multiple telephonic queries from Investors brokers and franchises
    • Dealing with queries through to resolution
    • Dealing with queries focussing on client satisfaction and client retention outcomes
    • Accurate logging of all interactions
    • Achievement of product and soft skills knowledge targets
    • Adhere to risk and compliance requirements
    • Updating callers on the progress of their requests
    • Ensuring that callers receive service in line with Discovery Standards
    • Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
    • Accurate record keeping and quality feedback to direct line manager
    • Routing queries to the correct departments or teams for adequate resolution
    • Utilising all the Discovery systems required for all calls, queries and correspondence

    Personal Attributes and Skills

    • The ability to work positively with people in a team environment
    • The ability to display respect for the views and contributions of others
    • Display empathy
    • Good listening skills
    • The ability to be supportive, caring and interest
    • The ability to consult with others and share information and expertise with others
    • Speak fluently
    • Express opinions, information and key points of a discussion clearly
    • Responds quickly to the needs of their callers and to the reactions and feedback of callers
    • The ability to deliver results and exceed customer expectations
    • Focus on customer needs and satisfaction
    • Sets high standards for quality integrated with quantity
    • Monitors, maintains quality and productivity
    • Works in a systematic, methodical and organised manner
    • Consistently achieves objective and goals
    • Adaptive to change
    • Patient and objective
    • Accepts new ideas and change initiates
    • Adapts interpersonal style to situational circumstances
    • Displays an interest in new experiences
    • Rapidly learns new tasks and commits information to memory quickly
    • Demonstrates an immediate understanding of newly presented information
    • Gathers comprehensive information to support decision making
    • Maintains a positive outlook
    • Focuses productively in a pressurised environment
    • Keeps emotions under control during difficult situations
    • Open to constructive feedback and learns from it
    • Balances work and personal life
    • Excellent verbal and communication skills
    • Self-Motivated and pro-active
    • Be able to prioritise work, under pressure and manage deadlines
    •  professional at all times
    • A Team player
    • resilient
    • Service orientated and client centric
    • Results driven

    Education and Experience

    • Matric
    • A minimum of 2 years Call Centre experience
    • A minimum of 1 years’ experience within the financial services industry
    • Working experience within a LISP would be advantageous
    • Related BComm Degree is advantageous
    • Computer literacy: Proficient in MS Office (essential)
    • Basic mathematical skills
    • Broker knowledge and understanding is advantageous

    go to method of application »

    DC-Flexicare -Telesales Consultant- Park Square

    Key purpose

    • This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

    Key Outputs

    The successful individual will be required to perform on, but not limited to the following key outputs:

    •  Achieve Sales target
    • Communication to members telephonically via fax and email
    • Attending to general administration
    • Conduct Financial Needs Analysis
    •  Achieve quality target
    • Overcome objections
    • Adhering to service level agreements
    • Personal attributes and skills
    • The successful individual will be required to demonstrate the following competencies:
    •  Target Driven
    • Team Player
    • Goal orientated
    • Self motivated
    • Ability to perform under pressure
    • Adapt to change
    • Persuasiveness
    • Resilience/Tenacity
    • Sound Time Management
    • Self-managed
    • Attention to detail
    • Ability to learn quickly and apply knowledge
    • Speak fluently (accent neutral) English/Afrikaans

    Qualification & Experience

    • Matric
    • At least 1year sales experience, preferably in an outbound telesales environment
    • Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
    • PC literacy, email, word, excel
    • Tertiary qualification an advantage
    • NQF5 and RE5 qualification

    Method of Application

    Use the link(s) below to apply on company website.

     

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