Jobs at Dream Hotels & Resorts

Job Overview:

• We are seeking a dedicated and experienced Resort Night Auditor to join our team.
• As the Night Auditor, you will play a crucial role in ensuring the smooth operation of our resort during nighttime hours.
• Your primary responsibilities will include managing the financial aspects of the resort, ensuring the safety and security of both staff and guests, and providing exceptional customer service.

Key Responsibilities:

Financial Management:

• Balance all daily cash ups to ensure accuracy.
• Verify all revenue is properly charged and accounted for.
• Allocate deposits correctly and reconcile any discrepancies.
• Monitor guest account limits to prevent overspending.
• Ensure all guest dockets are signed and charges applied accurately.

Safety and Security:

• Monitor and ensure the safety of staff and guests during the night.
• Manage any crises or emergencies that may arise effectively.
• Handle guest feedback and address any issues or complaints promptly.

Property Management:

• Safeguard all areas of the resort by locking doors and securing premises.
• Ensure all keys are signed in and accounted for at all times.
• Conduct regular patrols to maintain security protocols.

Guest Check-In and Check-Out:

• Welcome guests upon arrival, check them in, and provide information about the resort's facilities and services.
• Assist guests with the check-out process, finalise payment transactions, and address any final requests or concerns.

Welcome and Greet Guests:

• Provide a warm and friendly welcome to guests upon arrival.
• Assist with check-in and check-out processes efficiently and accurately.

Reservations Management:

• Manage room reservations, including bookings, cancellations, and modifications to ensure accurate and up-to-date guest information.
• Work closely with the reservations team to maximise room occupancy and revenue.

Guest Services:

• Respond to guest inquiries, requests, and complaints promptly and professionally, providing personalised assistance and solutions as needed.
• Arrange for special services or amenities for guests, such as restaurant reservations, transportation, or special requests.

Information and Assistance:

• Provide guests with information about local attractions, dining options, events, and activities to enhance their experience during their stay.
• Assist guests with directions, transportation arrangements, and any other information they may require.

Guest Relations:

• Build positive relationships with guests by anticipating their needs, addressing their concerns, and exceeding their expectations.
• Handle guest feedback and complaints with empathy and professionalism, taking appropriate action to resolve issues and ensure guest satisfaction.

Administrative Tasks:

• Maintain guest records, reservation logs, and other administrative documentation accurately and confidentially.
• Assist with billing, invoicing, and financial transactions as needed.

Communication:

• Answer phone calls, emails, and in-person inquiries, directing them to the appropriate departments.
• Relay messages and information to guests and staff members as needed.

Collaboration:

• Coordinate with other hotel departments to ensure smooth communication and guest services.
• Work closely with housekeeping to manage room turnovers and ensure cleanliness standards.

Security and Safety:

• Maintain a secure and safe environment by monitoring guest access and following safety protocols.

Upselling:

• Promote hotel amenities and services to guests, encouraging additional bookings or purchases.

Qualifications and Experience:

• High school diploma or equivalent is typically required.
• A degree or certification in hospitality management, accounting, finance, or a related field is an advantage.
• Previous experience in a similar role, such as night auditing, front desk operations, or financial management in a hospitality setting.
• Experience in customer service, cash handling, and accounting is beneficial.

Closing date

• 04 Aug 2025 

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Job Overview:

• The Dream Ambassador is the key point of contact between Olifants River Lodge and their clients: answering queries, offering advice, providing solutions and introducing new services.
• Their work includes full account management - scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Olifants River Lodge within a prescribed area and market segments.

Key responsibilities:

• Develop and maintain strong trade relationships with clients in Mpumalanga and nationally through face-to-face meetings, calls, and digital interactions.
• Responsible for the creation and management of quotations, payment tracking, invoice accuracy and administrative coordination.
• Negotiate pricing to the benefit of both the customer and Olifants River Lodge.
• Conduct a minimum of 25 in-person sales calls monthly, including site inspections and educational visits.
• Confirm quotations and coordinate all event details with clients, ensuring décor, technical setup, and room allocations are ready on the event day.
• Represent the lodge at trade shows and industry networking events.
• Manage the CRM (VTiger) system by updating client data, leads, and interactions accurately.
• Oversee the complete sales process, ensuring maximum client engagement and spend.
• Follow up on quotes, organise educational visits, and host site inspections.
• Achieve key performance targets (OKR), including conversion rates and revenue growth.
• Expand market share in segments such as corporate, government, and niche markets, which includes school and churches.
• Collaborate with the Resort Custodian and Sales Leads to design and implement sales strategies.
• Submit monthly sales reports detailing activities and insights, via VTiger.
• Provide market feedback to enhance cross-selling, product positioning, and client satisfaction.
• Promote the lodge’s value proposition and contribute to a culture of innovation and growth 

Theoretical Knowledge and Qualifications:

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial
• Minimum of three years industry related experience
• 3 years and account management experience essential

Closing date

• 04 Aug 2025