Jobs at DSV

Main Purpose of The Role:

• LIAISE WITH Customer & Service Provider, Account owner and IT to deliver EDI/API integration projects on time and WITHIN KPI.
• REVIEW AND VALIDATE customer requirements and submit Business Request Form.
• DEFINE To-Be Process (process mapping) and develop Internal
• Operating Procedures and manuals together with Key Account Manager teams for operational use.
• DEVELOP User Acceptance Tests and ensure execution and sign off.
• FACILITATE system training to operations for customer specific processes.
• IMPLEMENT EDI/API integration in the business with support from Customer Integration Office
• ACT AS the first escalation point to management for Customer Integration Office.
• MANAGE and adhere to all defined KPI’s to avoid penalties and additional costs on integration projects.

Minimum Requirements:

• Experience: 6 - 8 years in Business Analysis, Consulting, or a related Systems role, with a strong emphasis on EDI/API integrations.
• Strong project management acumen and ability to self-manage.
• Customer Engagement: Proven experience in a front-facing role, engaging directly with customers.
• Industry Knowledge: Experience in Freight Forwarding or Logistics is a plus.
• Additional Considerations: Candidates in a current Freight Forwarding role in Operations or Account Management with suitable technical acumen and experience in customer integrations may be considered.

Qualifications: 

• Matric (essential)
• Advantageous to have Industry level qualification/ tertiary qualification
• Computer packages
• Solid understanding of EDI/ API technologies and disciplines, Forwarding related TMS or customer visibility platforms advantageous, knowledge of main ERP systems advantageous

Duties and Responsibilities:

• Supports business/sales organization during tender/RFQ process related to customer integration from a business perspective
• First point of contact for local business, sales organization when an integration and/or adjustment is requested 
• Responsible to collect documentation and test files from customer i.e. mandatory files for allocation of technical resources: Customer/Partner Message Instruction Guide (minimum confirmation that the MIG version we have is still valid), Customer Sample Files (inbound test files), XSD schema (if the customer is using XML file format) 
• Responsible to collect documentation of operational requirements e.g. operational processes, TMS triggers 
• Starts integration process by submitting BRF 
• Supports and align with IT for creation of Customer Scope Document (CSD) 
• Responsible for customer to sign-off CSD 
• Defines full setup of test scenarios and create/define reference shipments for all messages related to the request, inbound & outbound 
• Supports IT during creation of BRD and EDI specification 
• Sign-off the BRD before request is moved into build/development phase 
• Take part in integration planning together with operations, EDI developers, IT and Central Integration Office Project Manager 
• Ensures all necessary business approvals are obtained within the agreed timeframe. 
• Ensures that all local stakeholders are aligned. 
• Ensures that all local contributors have committed to the plan and are delivering on time and according to best practice to ensure best quality. 
• Acts as the first escalation point to business management for Customer Integration Office 
• Supports IT to execute Integration Test from an operational and customer point of view e.g. processes, procedures and work instructions 
• Ensures that the User Acceptance Tests (UAT) scenarios are created in due time prior to UAT to avoid delay in UAT. 
• Responsible for execution of User Acceptance Test (UAT) with support from IT, Business and customer.  
• Available for trouble shooting during UAT.
• Responsible for customer to sign-off UAT including UAT-log (sign-off need to be documented). 
• Ensures that processes, procedures, and work instructions are made for business. 
• Ensures that training is executed (if needed) and business is using the system as intended. 
• Responsible for arranging, facilitate and document hypercare meeting with customer (internal hypercare meetings are handled by CINTO). 
• Responsible for raise ticket/incident related to technical issues identified during hypercare investigation. 
• Acts as the first point of contact for business after Go-live, troubleshooting and advising on issues during hypercare period. 
• Available during hypercare.
• Full support on all local Customer integrations post go-live according to defined standard process.

Added Advantages

• Strong Technical/ System acumen
• Deadline driven
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands-on approach
• Project Management skills
• Dynamic
• Ability to create and present presentations to both internal and external audiences
• Strong analytical skills
• Solution-minded

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Job Related Requirements

• Minimum of 5 years’ experience in the Logistics or courier environment in a managerial role.
• Sales, operations, HR and IR skills
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of P&L/financials
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Punctuality and good time management skills 
• Good administrative skills & daily planning skills 
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond schedules working hours
• Flexibility to travel
• Own reliable transport and a valid unendorsed code 8 driver’s license

Budgeting Skills

• Ability to Understand and identify cost trends 
• Ability to forecast cost

Electives

• Make quick and clear decisions while adapting to changing circumstances 
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict 
• Grow teams and increase productivity through performance management 
• Define and measure performance goals and hold self and others accountable to achievement of goals 
• Skilled in public speaking and making presentations 
• Ability to sell and support the sales process 
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions 
• Identify talent and leverage skill sets of team 
• Work independently, but within the boundaries prescribed by DSV policies and procedures 

Main Purpose of the role

• To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients. 
• The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus. 

Duties and Responsibilities

• To manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff 
• To interface with shared functions ensuring continues cooperation and interactions with these functions. 
• To manage and deliver on our Service Catalogue to clients. 
• To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day. 
• To ensure compliance to internal and external controls and other KPI’s set at global and local level. 
• To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget. 
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments. 
• Managing people’s performance and growth to create a sustainable business environment. 
• Adherence to deadlines and schedules. 
• Managing and controlling resources and risk management. 
• Administrative duties relevant to the position. 
• Interacting with customers at all levels – in person and telephonically. 
• Maintain and enforcing existing systems processes and controls with continuous improvement. 
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions. 
• Actively managing daily operational performance to consistently achieve performance metric targets. 
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation. 
• Actively drive all initiatives being implemented within the company within the branch per agent. 
• Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the  branch fleet and fuel consumption of the branch fleet. 
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE)

Management Systems and requirements.

• To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement.  
• Oversee operational activities during peak times when at or visiting branches.
• Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the branch or agent for the month and the year are accurate    and justifiable.
• Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

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Main Purpose of The Role:

• Manage client relationships in the existing allocated client base and serve as the main point of contact for customers, providing exceptional service and fostering positive relationships, maintain and grow existing customer base for the allocated region and meet monthly and annual retention targets. 

Computer packages:

• MS Office, Excel, PowerPoint (Intermediate)
• Advanced skill would be advantageous

Qualifications:

• Matric (Essential).
• Tertiary Qualification is advantageous.

Minimum Requirements:

• Minimum 3 years Key Account Management / sales experience
• Presentation skills
• Maintain and grow the existing client base in the logistics market for the allocated Region and meet monthly and annual retention targets that have been set.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM.
• Generate key performance monthly reports as needed to track customer service metrics and performance.
• Identify root causes of customer issues and implement solutions to prevent recurrence.
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.
• Help identify all potential risks and develop mitigation plans.
• Identify and implement continuous Improvement initiatives.
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
• Work closely with Operations to deliver high level of service to customers.
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Analysis of sales-related information and report weekly to the regional sales manager.
• Maintaining client data and updating regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set.

Elective:

• Strong personal characteristics, energy, drive, focus, motivation, responsibility.
• Self-motivated and ability to use own initiative, with the ability to work without supervision.
• Well-developed time management skills - ability to work to deadlines and with timetables. 
• Multitasking is essential.
• Project management of initiatives where required.
• The ability to seek opportunities for synergy and integration.
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment.
• Identifying critical operational or other issues and recommending solutions
• Ability to continuously review / refine processes to achieve the optimal solution. 
• Strong administrative skills with high attention to detail
• Strong business development skills

Duties and Responsibilities:

• Maintain and grow the existing client base and acquire new clients in the distribution market for the allocated region and meet monthly and annual retention targets that have been set.
• Prospect for new business and develop a qualified pipeline of leads and convert to actual billing sustainable clients.
• Manage client relationships, both existing and new clients.
• Monthly billing and financial reporting shared with the various stakeholders.
• General administrative duties – daily.
• Represent the DSV brand.
• Analysis of sales related information and report weekly to Regional Sales Manager.
• Maintaining client data and update regularly.
• Continuous reporting on competitor and industry analysis.
• Assist in tender/proposal production and delivery. (preparation and presentation)
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure that the required monthly and accumulative targets are met.
• Implementation and communication of signed business is shared with all stakeholders.
• Management of debtor’s days of clients within the company’s requirements.
• Ensure regular Inter department communication.
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships.
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System.
• Carry out any other duties as may be requested by Management.
• Update and maintain the internal CRM System.
• Meet the expected client call ratio KPI as indicated by your manager.

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Job related requirements

• Matric – Grade 12
• Minimum of 5 years’ operational experience in the logistics or courier environment
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas 
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels 
• Punctuality and good time management skills 
• Good administrative skills & daily planning skills 
• Ability to adapt to a rapidly changing environment/technology 
• Ability to work under pressure & meet deadlines without fail 
• Ability to work without supervision 
• Excellent verbal and written communication skills 
• Ability to work beyond scheduled working hours 
• Flexibility to travel 
• Own reliable transport and a valid unendorsed code 8 driver’s license 

Electives

• Make quick and clear decisions while adapting to changing circumstances  
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict 
• Grow teams and increase productivity through performance management 
• Define and measure performance goals and hold self and others accountable to achievement of goals 
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions 
• Work independently, but within the boundaries prescribed by DSV policies and procedures

Main purpose of the role

• Manage and support all administration and operational functions to drive operational excellence and meet customer requirements.
• Analyze statistics and write reports, contribute towards the achievement of client / company’s operational objectives.

Duties and Responsibilities

• Oversee overall site operations 
• Oversee Administration and operational functions to ensure compliance to SLA
• Completion of Monthly Reports 
• Assisting clients with queries and discrepancies
• Planning of Leave / Yearly and daily
• Performing quality controls – KPI’s, SLA
• Compile daily reports and send to assigned client staff
• Address SLA failures
• Manage the delivery of the organization’s objectives through communication, measurement and motivation of the staff 
• Manage cost and productivity on sites 
• Managing staff’s performance and growth to create a sustainable business environment 
• Managing and controlling resources and risk management. 
• Facilitate site meetings
• Drive cost saving initiatives
• Allocate and manage staff resources according to changing needs
• Staff training and induction
• Set and drive operational objectives

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Main Purpose of the Role

• Responsible for the overall management of the Automotive vertical and the Key Account Managers to which automotive accounts are allocated.
• This means having an in-depth understanding of, and influence, on all functions in the Automotive industry, including Operations, Human Resources, IT and Finance and Sales.
• Taking complete ownership for revenue retention and growth within Automotive vertical for Road with a view of expanding the portfolio into other DSV business units in future (Solutions and Air & Sea).
• Strategically retaining, growing existing base and targeting new logos to meet ambitious Automotive vertical growth targets.
• An effective General Manager achieves key business deliverables by driving sales performance in line with business objectives.

Basic Minimum Requirements

• Minimum of 5 years end-to-end Supply Chain experience of which at least 3 years managing Account Managers supporting reputable Auto brands supply chain especially on the outbound road distribution within South Africa. 
• Responding to Tenders / RFI’s / RFP’s / RFQ’s – and formulating logistical solutions for Automotive brands.
• National Diploma or equivalent.

Added advantages:

• Experience in end-to-end Supply Chain management within the Automotive sector (inclusive of inbound logistics via Air & Sea as well as warehousing services)
• Any experience gained working for an Auto OEM in a Supply Chain or Logistics capacity. 

Duties and Responsibilities

• Ensure that the DSV Auto Sales team aligns to company and customer strategies to achieve long term relationships and profitable business within the portfolio.
• Building and maintaining relationships within portfolio accounts (C-level) as well as internally with Regional Management and all Directors.
• Creating a positive team environment and implementing new business effectively, managing Account Managers according to agreed Minimal Acceptable Standards (MAS).
• This should be achieved by (but not limited to),

Commercial

• Tender Submissions - Ensure DSV is invited and responds effectively to market tenders.
• Where required, to also compile and present proposals to customers
• Revenue - Monitoring billing variance reports to identify revenue loss and leakage. Achieve new business and retention targets
• Budgets - Setting annual budgets for all customers considering annual increases, Up/Down trade, trading days and individual customer seasonality. Identifying trends in customers to enable optimal resourcing for DSV
• Debtors - Managing teams to achieve <35 days on DSO’s, Managing Account Managers to achieve ZERO debtors outstanding longer than 120 days and providing guidance and assistance to resolve

Team Management

• Annual goal setting - for all subordinates along with quarterly follow ups
• Performance reviews - Quarterly and Annually
• Soft skills - such as conflict management and motivation
• Resource planning - to always ensure sufficient capacity

Governance, Compliance and Reporting

• Contract Negotiation
• Liabilities
• Insurance
• NDA’s
• Penalties
• Annual Rate increase calculations and implementation
• Ensure updated and singed contracts for all customers
• Ensure and keep a register of annual increases applied
• Monthly reporting of new business and retention achievement
• Monthly and annual insurance declaration compliance

Relationship management

• Customer Engagements -  (either on site or virtual) consisting of weekly operational meetings, monthly business reviews and quarterly strategic sessions. Also, ensuring execution off all initiates arising from these sessions
• Customer escalations - Swiftly deal customer escalations and identify feasible solutions to prevent reoccurence
• Internal relationships - Build strong relationships with other departments and business units within DSV to promote an efficient and effective working environment

Solution Design

• Technical guidance - Provide expert advice to sales staff in designing new solutions to customers while remaining within the parameters set out for each business unit
• Process design - Continuously assist in developing new processes to ensure effective and profitable business practices
• Implementation - Oversee the implementation of new accounts or services

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Job related requirements

• Minimum of 5 years’ experience in the Logistics or courier environment in a managerial role.
• Sales, operations, HR and IR skills
• Ability to do MS Excel spreadsheets with Pivot tables, charts and formulas
• Comprehensive knowledge of P&L/financials
• Comprehensive knowledge of the LRA and BCEA
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Punctuality and good time management skills 
• Good administrative skills & daily planning skills 
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills
• Ability to work beyond schedules working hours
• Flexibility to travel
• Own reliable transport and a valid unendorsed code 8 driver’s license

Budgeting Skills

• Ability to Understand and identify cost trends 
• Ability to forecast cost

Electives

• Make quick and clear decisions while adapting to changing circumstances 
• Manage diverse teams of people from sales through operations while showing respect for views and contributions, building team spirit, and reconciling conflict 
• Grow teams and increase productivity through performance management 
• Define and measure performance goals and hold self and others accountable to achievement of goals 
• Skilled in public speaking and making presentations 
• Ability to sell and support the sales process 
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions 
• Identify talent and leverage skill sets of team 
• Work independently, but within the boundaries prescribed by DSV policies and procedures 

Main Purpose of the role

• To manage the staff, clients and deliverables of the branch ensuring that it is aligned with the overall objectives of the organization and the resources are fully utilized to ensure optimal delivery of services to our clients. 
• The Branch Manager is responsible for the financial performance, profitability, service delivery, client retention and operational excellence of the branch while maintaining a client-centric focus. 

Duties and Responsibilities

• To manage the delivery of the organization’s objectives through communication, measurement and motivation of  the staff 
• To interface with shared functions ensuring continues cooperation and interactions with these functions. 
• To manage and deliver on our Service Catalogue to clients. 
• To manage cost and productivity within the branch or agent ensuring that efficiency and effectiveness is the order of the day. 
• To ensure compliance to internal and external controls and other KPI’s set at global and local level. 
• To deliver on the bottom-line budget commitments for the branch, enabling the business unit to meet budget. 
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments. 
• Managing people’s performance and growth to create a sustainable business environment. 
• Adherence to deadlines and schedules. 
• Managing and controlling resources and risk management. 
• Administrative duties relevant to the position. 
• Interacting with customers at all levels – in person and telephonically. 
• Maintain and enforcing existing systems processes and controls with continuous improvement. 
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions. 
• Actively managing daily operational performance to consistently achieve performance metric targets. 
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers (including owner driver) must be fully road worthy and compliant to all local legislation. 
• Actively drive all initiatives being implemented within the company within the branch per agent. 
• Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the  branch fleet and fuel consumption of the branch fleet. 
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental (QSHE) Management Systems and requirements. 
• To ensure that working processes are aligned to the  approved quality management systems and all legal and commercial requirement.  
• Oversee operational activities during peak times when at or visiting branches.
• Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the branch or agent for the month and the year are accurate  and justifiable.
• Actively manage the P&L costs for the branch, timeously and accurately, duly validating explanations received from branches or agents on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.

go to method of application »

Main Purpose of the Role

• Supervising staff – Management of staff to meet daily / weekly / monthly metrics as well as management of office behaviour to maintain harmonious office environment.
• Driving profitability with clients, whilst adding value to the client’s supply chain and supporting with day to day requirements, offering tactical and operational support and various DSV product service offerings

Job Related Requirements

• Grade 12
• Minimum 10 years’ experience in ocean freight forwarding
• Minimum of 2 years supervisory or management experience
• Own Transport
• Ability to work overtime / after hours when required
• Ability to travel both locally and internationally
• Tertiary Qualification: B Comm Logistics (Advantage)

Electives

• Knowledge and understanding of Purchase Order Management and analyzing data
• Knowledge of current Incoterms
• Knowledge of international freight forwarding
• Excellent communication skills
• Good planning and self-management skills
• Knowledge of Hazardous/Dangerous Goods
• Strong analytical skills and ability to interpret data

Duties and Responsibilities:

• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
• Manage productivity daily / weekly / monthly
• Drive internal and external metrics daily / weekly
• Evaluate service levels weekly / monthly
• Manage profitability drive with operations
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Take operational meeting minutes and follow through to close out
• Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
• Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
• Compile and present Monthly Business Reviews
• Manage third party vendors to ensure KPIs are met

OTHER DUTIES

• Processing of ocean import shipments – end to end
• To drive metric performance both internally and externally with our customer
• To support sales in their objectives in achieving growth targets
• To support operations with queries and manage customer expectations
• Identify and target opportunities for improved efficiencies
• Identifying problems in a project design and evaluating alternative methods
• Monitoring credit notes
• Monitoring write-offs

SUPERVISORY RESPONSIBILITIES

• Directly supervising staff
• Controlling behaviour of individuals to maintain a harmonious working environment for all staff
• Giving verbal instructions to colleagues
• Directing others to repeat tasks not satisfactorily done
• To ensure accurate and timely reporting
• To identify improvements on processes within operations to drive efficiency
• To manage any new processes or system developments with operations
• To manage staff and career development to ensure the retention of key staff and their progress within the organization

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Minimum Requirements

• Grade 12
• Accounting Degree or Similar Essential
• Intermediate Computer Literacy level in MS Word, Excel, PowerPoint and Outlook.

Job Related Requirements

• In the process of studying for the qualification of a Chartered Accountant

Main purpose of the role

• To follow the SAICA program in order to qualify

Duties and Responsibilities

• The position entails a 3-year training programme as part of the SAICA TOPP Programme where the aim will be to finally qualify as a CA(SA)
• The position will involve 3 rotations per year, where 4 months will be spent in a department at a time.
• Trainees will also be eligible for sufficient study leave when writing their APC exam.
• Trainees will have access to mentors who will support and encourage them during their exams and studies.
• DSV will pay for the trainees’ preparation courses and exams for both ITC and APC
• Growth under a finance team with wealth of experience and a passion to develop the profession