Manager, Operational Key Account, Air & Sea at DSV

Main Purpose of the Role

• Supervising staff – Management of staff to meet daily / weekly / monthly metrics as well as management of office behaviour to maintain harmonious office environment.
• Driving profitability with clients, whilst adding value to the client’s supply chain and supporting with day to day requirements, offering tactical and operational support and various DSV product service offerings

Job Related Requirements

• Grade 12
• Minimum 10 years’ experience in ocean freight forwarding
• Minimum of 2 years supervisory or management experience
• Own Transport
• Ability to work overtime / after hours when required
• Ability to travel both locally and internationally
• Tertiary Qualification: B Comm Logistics (Advantage)

Electives

• Knowledge and understanding of Purchase Order Management and analyzing data
• Knowledge of current Incoterms
• Knowledge of international freight forwarding
• Excellent communication skills
• Good planning and self-management skills
• Knowledge of Hazardous/Dangerous Goods
• Strong analytical skills and ability to interpret data

Duties and Responsibilities:

• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Run with daily exception reports on both shipment and purchase order level for operations and manage with staff and our customer
• Manage productivity daily / weekly / monthly
• Drive internal and external metrics daily / weekly
• Evaluate service levels weekly / monthly
• Manage profitability drive with operations
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Take operational meeting minutes and follow through to close out
• Facilitate and manage weekly Customer operational meetings with all the relevant stakeholders
• Manage exception reporting in order to identify risk areas and actions to mitigate the potential risks
• Compile and present Monthly Business Reviews
• Manage third party vendors to ensure KPIs are met

OTHER DUTIES

• Processing of ocean import shipments – end to end
• To drive metric performance both internally and externally with our customer
• To support sales in their objectives in achieving growth targets
• To support operations with queries and manage customer expectations
• Identify and target opportunities for improved efficiencies
• Identifying problems in a project design and evaluating alternative methods
• Monitoring credit notes
• Monitoring write-offs

SUPERVISORY RESPONSIBILITIES

• Directly supervising staff
• Controlling behaviour of individuals to maintain a harmonious working environment for all staff
• Giving verbal instructions to colleagues
• Directing others to repeat tasks not satisfactorily done
• To ensure accurate and timely reporting
• To identify improvements on processes within operations to drive efficiency
• To manage any new processes or system developments with operations
• To manage staff and career development to ensure the retention of key staff and their progress within the organization