Business Implementation Manager - EDI, API & Project Management (Fixed Term Position) at DSV

Main Purpose of The Role:

• LIAISE WITH Customer & Service Provider, Account owner and IT to deliver EDI/API integration projects on time and WITHIN KPI.
• REVIEW AND VALIDATE customer requirements and submit Business Request Form.
• DEFINE To-Be Process (process mapping) and develop Internal
• Operating Procedures and manuals together with Key Account Manager teams for operational use.
• DEVELOP User Acceptance Tests and ensure execution and sign off.
• FACILITATE system training to operations for customer specific processes.
• IMPLEMENT EDI/API integration in the business with support from Customer Integration Office
• ACT AS the first escalation point to management for Customer Integration Office.
• MANAGE and adhere to all defined KPI’s to avoid penalties and additional costs on integration projects.

Minimum Requirements:

• Experience: 6 - 8 years in Business Analysis, Consulting, or a related Systems role, with a strong emphasis on EDI/API integrations.
• Strong project management acumen and ability to self-manage.
• Customer Engagement: Proven experience in a front-facing role, engaging directly with customers.
• Industry Knowledge: Experience in Freight Forwarding or Logistics is a plus.
• Additional Considerations: Candidates in a current Freight Forwarding role in Operations or Account Management with suitable technical acumen and experience in customer integrations may be considered.

Qualifications: 

• Matric (essential)
• Advantageous to have Industry level qualification/ tertiary qualification
• Computer packages
• Solid understanding of EDI/ API technologies and disciplines, Forwarding related TMS or customer visibility platforms advantageous, knowledge of main ERP systems advantageous

Duties and Responsibilities:

• Supports business/sales organization during tender/RFQ process related to customer integration from a business perspective
• First point of contact for local business, sales organization when an integration and/or adjustment is requested 
• Responsible to collect documentation and test files from customer i.e. mandatory files for allocation of technical resources: Customer/Partner Message Instruction Guide (minimum confirmation that the MIG version we have is still valid), Customer Sample Files (inbound test files), XSD schema (if the customer is using XML file format) 
• Responsible to collect documentation of operational requirements e.g. operational processes, TMS triggers 
• Starts integration process by submitting BRF 
• Supports and align with IT for creation of Customer Scope Document (CSD) 
• Responsible for customer to sign-off CSD 
• Defines full setup of test scenarios and create/define reference shipments for all messages related to the request, inbound & outbound 
• Supports IT during creation of BRD and EDI specification 
• Sign-off the BRD before request is moved into build/development phase 
• Take part in integration planning together with operations, EDI developers, IT and Central Integration Office Project Manager 
• Ensures all necessary business approvals are obtained within the agreed timeframe. 
• Ensures that all local stakeholders are aligned. 
• Ensures that all local contributors have committed to the plan and are delivering on time and according to best practice to ensure best quality. 
• Acts as the first escalation point to business management for Customer Integration Office 
• Supports IT to execute Integration Test from an operational and customer point of view e.g. processes, procedures and work instructions 
• Ensures that the User Acceptance Tests (UAT) scenarios are created in due time prior to UAT to avoid delay in UAT. 
• Responsible for execution of User Acceptance Test (UAT) with support from IT, Business and customer.  
• Available for trouble shooting during UAT.
• Responsible for customer to sign-off UAT including UAT-log (sign-off need to be documented). 
• Ensures that processes, procedures, and work instructions are made for business. 
• Ensures that training is executed (if needed) and business is using the system as intended. 
• Responsible for arranging, facilitate and document hypercare meeting with customer (internal hypercare meetings are handled by CINTO). 
• Responsible for raise ticket/incident related to technical issues identified during hypercare investigation. 
• Acts as the first point of contact for business after Go-live, troubleshooting and advising on issues during hypercare period. 
• Available during hypercare.
• Full support on all local Customer integrations post go-live according to defined standard process.

Added Advantages

• Strong Technical/ System acumen
• Deadline driven
• Strong administration and Communication skills
• Ability to connect with people and build solid relationships
• Pragmatic and hands-on approach
• Project Management skills
• Dynamic
• Ability to create and present presentations to both internal and external audiences
• Strong analytical skills
• Solution-minded