Jobs at DSV

SUMMARY

• The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty.

Job Related Requirements

• Must have 3+ years' experience in a Sales and/ or Retention Management role in the Logistics Transport and/ or Supply chain Industry
• Strong inter-personal and motivational skills 
• Punctuality and good time management skills are elements of this position
• Attention to detail 
• Good administrative and reporting skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure
• Ability to work without supervision
• Fluent in English (written and oral)
• Client empathy and ability to liaise effectively at strategic, tactical and operational 
  levels
• Must be someone that works well within a team and can motivate and uplift their 
  team members
• Electives
• Sound geographical knowledge of South Africa
• Self-motivated
• Good communication skills
• Must have own reliable vehcile and a valid unendorsed drivers licence 

Computer literacy level

• Advanced- Full MS Office Suite

Qualifications: 

• Matric (Essential)
• Tertiary Qualification is advantageous

Duties & Responsibilities:

• Must be able to work with regional management team to achieve the regional result for the financial year
• Meeting the regional sales revenue targets by leading a combined sales team for the region.
• Assist and drive the retention strategy to ensure we sustain the agreed annual retention budget.
• Assist and drive the management and sustainability of an effective sales growth pipeline in the region of qualified prospective.
  new clients in order for individuals within region to achieve their targets as well as the company targets.
• Identify and develop the necessary skills within the sales team to convert prospects to clients within a shorter lead time.
• Recruit appropriate team members and develop them through training and mentorship to ensure delivery in accordance with established best practice and continued career growth.
• Establish and improve working relationships, between sales and other departments to ensure the successful implementation of what we sold.
• Providing the client with the required levels of service; integration and information.
• Ability to be flexible in ever changing environment, analyzing scope creep and changes in distribution trend to align customers rating structure accordingly.
• Establish guidelines and ensure compliance to set standards that monitor and measure the sales performance and productivity of each resource.
• Develop a winning culture within the sales environment.
• To understand and identify key stakeholders within specified industries, to build long term relationships on all levels.
• To liaise with internal stakeholders.
• To ensure alignment and client support: to collaborate closely with regional and local staff to coordinate account activities.
• To compile proposal / presentation documents.
• Provide timely and accurate revenue and profitability forecasts.
• Individual must be professional and presentable to clients.
• Individual must be results and deadline driven.
• Competitor and industry trend analysis.
• Effectively managing the region’s overdue payments and consulting with all.
• Internal Stakeholders and Clients to get speedy resolution.
• Manage and maintain Client information related to contracts, rates, liability etc. for business continuity. 

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Main Purpose of the Role

• Ensuring that all operational procedures are in place and operates smoothly and effectively.
• Support administration functions as required to meet client requirements.
• To manage and measure performance, manage all subordinates to ensure high morale and productivity.

Minimum Requirements

• Grade 12
• 5 years experience within logistics working on a client site of which 2 years must be at supervisor level - team size of min 5  (non-negotiable)
• Excellent knowledge of MS excel (will be tested)

Duties and Responsibilities

• Oversee overall site operations
• Capture Freight on BluJay and Client Zone 
• Follow up on collections and deliveries 
• General Query management 
• Liaise with clients on queries, deviations and exceptions (i.e. internal and external) 
• Monthly Reports  
• Planning of daily operational staff where required 
• Daily reports to be completed and sent to assigned client staff 

Other Duties

• SLA monitoring  
• Management of Sites and resources 
• Verification and submission of Asset registers 
• Time Sheets 
• Planning of Leave / Yearly and daily 

Supervisory responsibilities

•  Allocate and manage staff resources according to changing needs 
• Staff training 
• Drive operational objectives 

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Minimum Requirements

• Grade 12
• Intermediate experience in MS Word, PowerPoint, Excel and Outlook
• Minimum of 2 years experience in WMS CargoWrite

Added Advantages for this role

• Good people and leadership skills
• Strong problem solving and Analytical skills
• Must be able to work under pressure
• Must have good time management skills
• Analytical skill to plan out the day ahead and the next Ability to revise and draft new work instructions/SOP or flow chart Warehouse operational Knowledge specifically in the automation & electronics environment

Main purpose of the role

• This role will be responsible for the leading and control of the administrative duties supporting Inbound & Outbound operations as well as inventory control

Duties and Responsibilities

• Manage and Oversee all admin duties associated with day to day opertaions
• Adherence to HSE compliance and responsibilities.
• Create and maintain various reports in line with KPI and contractual obligations.
• Control, action, investigate and complete CAPA document’s if need be, this includes but is not full consignments, error percentages, KPI requirements, etc.
• Practice and implement continuous improvement initiatives.
• Daily reporting to Management
• Monitor and report on Attendance of staff
• Perform duties in other departments as per operational requirements or when required by management.
• Oversee special projects.
• Ensuring 5S compliance
• Ensuring that SPQRCE is adhered t
• Hourly floor walks to ensure compliance of health and safety as well as the staff monito
• Drive the team to meet their daily target in line with contractual obligations
• Participation in staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Keeps Manager advised of progress or problems requiring attention daily. Holds regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for improvement. Keeps staff Informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction