Jobs at Empact Group

Job Summary:

• We are seeking an experienced and creative Function Chef to join our dynamic culinary team. The Function Chef will be primarily responsible for overseeing food preparation and presentation at various types of events, such as weddings, corporate functions, and social gatherings. The ideal candidate must have strong leadership skills, excellent culinary knowledge, and the ability to work in a fast-paced and high-pressure environment.

Key Responsibilities:

• Plan and execute food menus for events based on client requirements, ensuring a seamless and memorable dining experience.
• Coordinate with clients to understand their specific culinary preferences, dietary restrictions, and special requests.
• Design and develop creative and innovative menu options that are in line with current food trends.
• Train and manage a team of kitchen staff, ensuring efficient operations and adherence to health and safety standards.
• Oversee food preparation, plating, and portion control to maintain consistency and quality.
• Manage inventory, ensuring adequate stock level for event requirements while minimizing waste.
• Maintain an organized and clean kitchen environment, adhering to sanitation standards and food handling guidelines.
• Collaborate with other chefs and kitchen staff to create new dishes and improve existing recipes.
• Stay updated with industry trends, attend workshops or training programs to enhance culinary skills.
• Ensure compliance with all applicable food regulations and licensing requirements.

Qualifications:

• Proven experience as a Chef de Partie or higher, preferably in a function or event setting.
• Culinary degree or equivalent certification from a recognized culinary institute.
• Extensive knowledge of various cuisines, cooking techniques, and food presentation.
• Strong leadership and managerial skills, with the ability to effectively lead a team.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Exceptional creativity and passion for creating unique and memorable dining experiences.
• Knowledge of food health and safety regulations.
• Excellent communication and interpersonal skills to effectively collaborate with clients, colleagues, and vendors.
• Flexibility to work evenings, weekends, and holidays, as per event requirements.

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The main purpose of the job:

• The incumbent will be responsible in performing a variety of tasks associated with food production, front of house services and any general support required with regard to all Health & Safety and Food Safety regulations.  

Education and experience required:

• 6 months Working experience in the Hospitality Industry is essential
• Matric essential
• Customer service experience is an advantage
• Food and Beverage or Culinary Arts qualification would be an advantage

Knowledge Skills and Competencies required:

• Knowledge of basic food preparation
• Communication skills
• Takes pride in personal appearance and hygiene
• Passionate about delivering world-class service to our clients and customers

Key areas of responsibilities:

• Perform a variety of tasks associated with food production
• General support required front and back of the house

Closing Date 28 July 2023

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The Main Purpose of the job

• Serving customers in a polite and friendly manner, offering coffee choices, basic food preparation, cashiering and taking an active part in any unit sales promotion.

 Education and Experience required:

 Matric is essential.

• Customer Service experience is essential.
• Experience in a similar role would be an advantage.

 Knowledge, Skills and Competencies:

• Knowledge of coffees and coffee beverages.
• Knowledge of basic food preparation.
• Communication skills.
• Ability to work with cash.
• Ability to work autonomously and as part of a team.

 Key areas of responsibility:

• To provide polite and friendly service to all customers.
• To prepare basic food items.
• Attend to the till and deliver a great customer service experience.
• Promote sales and specials to clients.

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Purpose of the role:

• The successful applicant will be responsible for the facilities of the assigned business units Including reactive and preventative maintenance within the required timeframes, and with a strong focus on customer service and attention to detail.

Education and Experience:

• Matric/Grade 12
• Minimum 5 Years of experience in customer service within a technical environment
• Incident/request logging and management
• Strong fault finding / problem solving ability
• Technical competence in general maintenance, typically painting, furniture repairs, basic plumping and electrical

Key Areas of Responsibility:

• Incident logging and management
• Preventative and reactive maintenance
• Drawing up scopes of work for quotations
• Occupational health and safety
• Client satisfaction

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Main purpose of the position:

• The Main Purpose of the job; To clean, stock and supply assigned area, inspection and documenting maintenance activities and special cleaning projects.

 Education and Experience required:

• Matric essential
• Customer service experience is an advantage
• Proven working experience as a cleaner in corporate environment would be an advantage

 Knowledge, Skills, and Competencies:

• Knowledge of cleaning chemicals and supplies
• Communication skills
• Takes pride in personal appearance and hygiene
• Ability to handle heavy equipment and machinery

 Key areas of responsibility:

• Perform a variety of tasks associated with food production
• General support required front and back of house

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Purpose of the role:

• Serving as the first point of contact for customers seeking technical assistance over the phone, email, and technology platform.The role requires excellent communication skills, customer service orientation, and the ability to handle high-pressure situations with calmness and professionalism.

Key responsibilities:

• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers
• Serve as the first point of contact for customers seeking technical assistance over the phone, email, technology platform.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures.
• Manage Help Desk tickets in a timely manner.
• Document customer interactions/reports/filter reports.
• Run diagnostics to resolve customer reported issues.
• Escalate issues to the next Tier with next level of difficulty.
• Follow-up with customers to ensure issues are resolved.

Minimum requirements:

• 2+ years of experience working in a help desk environment – Building Information Systems, Space planning, Asset logging, work tickets.
• Flexibility to work a variety of shifts with minimal notice/overtime.
• Proficiency with computer hardware/software.
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep Help desk tickets order
• Ability to diagnose and resolve queries related the system you will be trained on.

Closing Date 20 July 2023

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Main Purpose of the job

• Responsible for managing all aspects of the site services through self perform team, or subcontractors. Technical understanding and management including maintenance on building, equipment. To ensure high levels of clients satisfaction and excellent financial performance through the management and development of the site team and great operational standards.
• The manager will be required to manage the contract within the sector's strategy, contract specifications and statutory regulations as well as ensure overall efficient and effective management of the contract to provide a great customer experience on all levels.

 Key performance areas 

Site Management

• Supports the bid design and build of any new business within the infrastructure portfolio within the scope of the role
• Implements mechanisms to stay abreast of issues impacting on facilities
• Develops project plans and schedules, and assesses the execution
• Produces weekly, monthly, and quarterly management reports as required by Regional
• Implements and ensures compliance with client policies and
• Manages relationships with all stakeholders including but not site client, suppliers and Empact group.
• Ensure operational effectiveness with minimal disruption to
• Ensures all work undertaken conforms to the Health and Safety Act and complies with National Building
• Ensures First Aiders and Fire Marshals are appointed and trained following
• Ensures cleaning staff efficiency on-site at all times and manages cleaning routines
• Coordinates the repairs and replacements of all office
• Supervises all outsourced facilities

Contractor/Vendor Management

• Assists Senior Management with the identification of suitably qualified contractors/vendors as determined by the business operational
• Conducts Progress & Performance reviews with contractors/vendors at the regional
• Oversees the contractor’s conformance to the client`s contracts and
• Assigns, monitors, and coordinates assignments (plan and organize work).
• Resolves conflicts with minimal or no disruptions to overall daily
• Ensures all escalations regarding contractor/vendor performance/non-performance are escalated to the line

Project Management

• Ensures accuracy and completeness of information submitted to management on projects to avoid delays.
• Prepares and distributes information and statistics for Management and client reports from
• Develops alternative processes and procedures to improve and expedite time frames, cost, and
• Communicates daily with contractors on progress and conducts weekly progress meetings

Budget Management

• Validates and approves all contractor/vendor quotations and invoices
• Manages all payments requests and ensures that payments are facilitated within contractual time frames.
• Implements measures to ensure accurate accruals and payments of utility
• Monitors the budget to ensure efficiency and effectiveness of operation while staying within budgetary limits.
• Plans, estimates, controls and administers the yearly costs/budgets
• Tracks progress in terms of requisition and payment process, invoice and requisition history, and payments made vs. payments outstanding

Document Management

• Reviews and approves contractor
• Ensures all documentation information
• Keeps records (hard copy and electronic) of all permits, and

People Management

Leadership

• Leads by example in living the values of the organization
• Ensures the department is fully equipped to handle the workload and distribute workflow
• Coaches to ensure a full understanding of consequences of errors

Creates an environment that fosters teamwork and co-operation amongst team members

• Communicates effectively, building and maintaining relationships
• Ensures consistent compliance to company policies and procedures, corporate governance, and relevant legislation

Attraction & Selection

• Ensures appropriate staffing and action accordingly
• Identifies need for the creation of the position and forward recommendation to direct manager and HR
• Ensures appointments are in line with EE targets/strategy
• Selects and places candidates in terms of agreed recruitment and selection process

Retention

• Develops and empowers people, recognizing and rewarding value-added performance

Training and Development

• Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching performance improvement, and the creation and implementation of individual development plans
• Monitors implementation of training needs as per individual development plans

Career Pathing and Succession Planning

• Identifies, manages, and develops talent

Performance Management

• Sets direct reports quantitative and qualitative performance objectives and ensures individual performance objectives are in place and reviewed to meet organizational and individual needs
• Ensures bi-annual performance reviews take place with direct reports, identifies poor performance, and takes proactive measures to implement improvement

Education and experience required:

• Grade 12 with at least a commerce/business management qualification
• At least 5 years experience in facilities or property management
• At least 3 years industrial site experience
• 5 years hard services, technical management experience
• Good understanding and experience of Safety, Health, Environment, and Quality
• Operational experience at management level
• Experience in managing technical and non-technical staff
• Working knowledge of equipment, materials, and supplies used in facilities management
• Driver’s License is required

Knowledge, Skills, and Competencies:

• Excellent knowledge of the catering, cleaning, housekeeping, and reception services environment
• Practice inspection practices for damage and safety factors
• Computer literate (MS Office)
• MS Projects skills
• Excellent customer services skills
• Excellent communication and report writing skills
• Financial Acumen
• People Management & Leadership Skills
• Driven, self-motivated
• Decision-making ability
• Performance orientated
• Good knowledge of South African and Industry-specific Labour Laws

Key areas of responsibility: (in addition to the above)

• Manages all site support services including building, equipment, and walkways
• Comply with the Service level agreement entered into with the client
• Ensures that all procedures for site waste disposal are followed and are in line with legislation and environmental policies.
• Liaises with support functions to ensure site requirements are
• Manages and implements systems to ensure that processes are followed and appropriate behaviors are reinforced on-site
• Maintains adequate staffing levels and rosters following the
• Promotes innovations and continuous review of site work
• Completes all site administration in a timely and efficient manner
• Meets with the site staff to identify high-risk tasks or hazardous situations and introduces appropriate control
• Complies with appropriate OHSE and Food Hygiene
• Thorough knowledge in roistering staffing plus basic stock control
• Working knowledge in developing and implementing strategies to ensure continuous improvement
• To keep within budget for spare parts, labour, food, cleaning materials, and utensils, and all other miscellaneous costs
• Effective control of company and client assets as scheduled in the contract
• Recognizes any weakness within the contract and client relationship and develops and implements appropriate improvement mechanisms
• Manages the introduction of innovations where they will result in business improvement and/or greater client satisfaction
• Collaborate with Key Account Manager to review client expectations against contractual Introduces corrective action where necessary.
• Provides employees with regular communication about client feedback
• Implement quality monitoring systems that measure customer satisfaction, client and contract compliance
• Represent the company at regular on-site client meetings
• Provides staff with information on site targets, and standards of conformance
• Leads and communicates effectively to identify and reports problems up the line absorbs and analyze new information quickly Notices abnormalities that suggest investigation
• Follows operating procedures to ensure all brand and signage requirements are met

Closing Date 20 July 2023

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Job Summary:

• The Purchase Order Clerk is responsible for efficiently processing purchase orders and ensuring timely and accurate delivery of goods and services. This role involves collaborating with vendors, internal departments, and the finance team to support the purchasing process. The Purchase Order Clerk must possess excellent attention to detail, strong organizational skills, and the ability to work in a fast-paced environment.

Responsibilities:

• Process purchase orders in accordance with established company policies and procedures.
• Review purchase requisitions for accuracy, completeness, and proper authorization.
• Verify product specifications, quantities, and pricing to ensure adherence to purchasing guidelines.
• Coordinate with internal departments to identify their purchasing needs and facilitate the creation of accurate purchase orders.
• Liaise with vendors to obtain quotes, negotiate pricing, and ensure competitive rates.
• Collaborate with the finance team to ensure proper allocation of funds and timely payment of invoices.
• Maintain accurate and up-to-date records of all purchase orders, invoices, and related documentation.
• Proactively resolve any discrepancies or issues related to purchase orders, deliveries, or billing.
• Monitor inventory levels and assist in maintaining appropriate stock levels to meet operational requirements.
• Prepare regular reports on purchasing activities, including order status, lead times, and cost analysis.
• Stay updated on industry trends and market conditions to identify potential cost-saving opportunities.

Qualifications:

• High school diploma or equivalent; Bachelor's degree in business administration or a related field is preferred.
• Proven experience in a similar role, preferably in a fast-paced environment.
• Strong knowledge of procurement processes, concepts, and best practices.
• Proficient in using purchasing software, databases, and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent organizational skills with the ability to multitask and prioritize workload effectively.
• Attention to detail and a high degree of accuracy in processing purchase orders.
• Strong communication and interpersonal skills to collaborate with vendors and internal stakeholders.
• Ability to work independently as well as part of a team, demonstrating a proactive and problem-solving attitude.
• Familiarity with inventory management principles and practices.
• Strong analytical and numerical skills for cost analysis and reporting purposes.

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Job Summary:

• The Housekeeping Manager is responsible for overseeing and managing all aspects of the housekeeping department in order to maintain cleanliness and orderliness within the organization. The role involves developing and implementing cleaning procedures, coordinating staff schedules, monitoring inventory and supplies, and ensuring adherence to safety and sanitation standards. The Housekeeping Manager also provides effective leadership and guidance to the housekeeping team to ensure exceptional service delivery.

Responsibilities:

• Develop and maintain cleaning and sanitation procedures to ensure high standards of cleanliness are met throughout the organization.
• Coordinate and schedule housekeeping staff to ensure proper staffing levels for optimal efficiency.
• Conduct regular inspections to evaluate the quality of cleaning and ensure compliance with established standards.
• Train, motivate, and mentor housekeeping staff to enhance their skills and improve their performance.
• Manage the inventory of cleaning and housekeeping supplies, ensuring adequate stock levels are maintained and orders are placed when necessary.
• Collaborate with other departments, such as maintenance and front office, to ensure smooth coordination and efficient operations.
• Monitor and maintain the cleanliness and operation of housekeeping equipment.
• Develop and implement safety protocols and guidelines to ensure a safe working environment for the housekeeping team.
• Handle and resolve guest complaints or issues related to cleanliness and housekeeping promptly and professionally.
• Collaborate with the human resources department to recruit, select, and onboard new housekeeping team members.
• Conduct performance evaluations and provide ongoing feedback and coaching to ensure continuous improvement.
• Stay updated with the latest trends, practices, and technology in the housekeeping industry and implement suitable changes as necessary.
• Prepare and manage the department's budget, ensuring efficient utilization of resources.
• Implement and maintain eco-friendly initiatives and practices to support sustainability efforts.

Requirements:

• Bachelor's degree in hospitality management or a related field preferred.
• Proven experience as a Housekeeping Manager or similar role in a hotel or hospitality setting.
• In-depth knowledge of housekeeping practices, procedures, and techniques.
• Strong leadership and managerial skills, with the ability to effectively motivate and manage a diverse team.
• Excellent communication and interpersonal skills to interact with guests, staff, and other departments.
• Highly organized with the ability to multitask and prioritize tasks effectively.
• Detail-oriented with a strong focus on cleanliness and sanitation standards.
• Proficient in using housekeeping software and other relevant computer applications.
• Ability to handle and resolve guest complaints or issues in a professional and timely manner.
• Knowledge of health and safety regulations and ability to implement safety protocols.
• Flexibility to work evenings, weekends, and holidays as required.
• Strong problem-solving skills and the ability to proactively address and resolve issues.