Jobs at Empact Group

Main purpose of the job:

• To manage assigned Procurement Helpdesk, Document Compliance, and admin tasks.

key performance areas:

• Managing helpdesk calls (authorisations, supplier complaints, general queries)
• Managing helpdesk call escalations
• Front end analysis is needed to verify the requests for consistency, completeness and accuracy in addition to overall process compliance and then submit pack to Master Data
• Collect, organise and transport documentation from different departments to the filing system as they appear
• Support the Group Head of Procurement and Admin & Compliance Manager on related projects and ad hoc requests

Education and experience required:

• Matric
• Experience – 2 to 3 years Helpdesk experience
• Experience – 3 years working experience in a Finance/Procurement related position
• Experience on a Procurement Helpdesk will be advantageous
• Experience within a corporate environment essential

Knowledge Skills and Competencies required:

• Excellent communication skills. Ability to communicate effectively both verbally and in writing
• Excellent organisation and planning skills
• Highly organised and detail orientated
• Computer literacy on MS Office is essential – especially MS Excel
• Must be a team player with strong customer focused approach
• Capable of working independently

go to method of application »

Position Overview:

• The Junior IT Technician will assist with the daily operations of the IT department, providing technical support to end-users on computer hardware, software, and network-related issues. The ideal candidate should have a solid foundation in IT principles, possess excellent problem-solving skills, be eager to learn, and have a strong desire to grow and develop in the IT field.

Key responsibilities:

• Provide technical assistance and support to end-users in person and remotely
• Troubleshoot hardware, software, and network issues, diagnose and resolve problems in a timely manner
• Install, configure, and maintain computer systems and peripheral devices
• Install and maintain software applications, performing upgrades and patches as necessary
• Assist with the setup and configuration of network equipment, including routers, switches, and firewalls
• Monitor and maintain computer systems and networks to ensure their availability and integrity
• Assist with the implementation and maintenance of IT security measures, including antivirus and firewall software
• Assist in the documentation of IT procedures, policies, and system configurations
• Assist with the inventory management of IT assets, tracking hardware, software, and licenses
• Collaborate with the IT team to troubleshoot and resolve complex issues
• Stay up-to-date with emerging technologies, industry developments, and best practices to enhance IT knowledge and skills

Requirements:

• High school diploma or equivalent; relevant certifications or technical courses are a plus
• Proven interest and basic knowledge in IT through education, previous experience, or personal projects
• The following Certifications will be advantageous; CompTIA A+, Microsoft Certified IT Professional
• Strong problem-solving skills and ability to think analytically
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
• Basic understanding of computer hardware, software, and networking principles
• Familiarity with Windows and MacOS operating systems
• Basic knowledge of network protocols, TCP/IP, LAN/WAN, and VPN technologies
• Ability to work independently and in a team environment
• Good time management skills with the ability to prioritize tasks and meet deadlines
• Eagerness to learn and continuously improve IT knowledge and skills
• Strong attention to detail and ability to follow procedures accurately