Jobs at Fidelity Services Group

MAIN PURPOSE OF JOB:

• A Vehicle Patrol Officer is to patrol and respond to clients and signals forwarded from the monitoring centre.

QUALIFICATION & EXPERIENCE:

• Grade 10
• PSIRA Registered Grade C & AR
• Firearm competency

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s license – 2 years
• Master drive
• Area knowledge

DUTIES

• You are required to familiarise yourself with the area
• Maintain response times as required by management
• Possess the necessary driving skills required
• To make use of the shortest possible routes in the area
• Familiarise yourself with the premises.
• Follow up with clients after serious incidences and offer assistance
• Pay special attention to all callsAssist with any problems or complaints
• Do public relations and introduction calls to a new client
• Ensuring the safety of clients by checking premises thoroughly and have the welfare of the client at heart at all times
• Show empathy to clients and have the ability to listen attentively to clients
• Give full feedback to clients where necessary
• Uniform etiquette.  Conduct daily parade and comply with Standing Operating Procedures (SOP)
• The general appearance of the vehicle.  Complete daily/weekly checklist
• Maintained personal hygiene
• Daily parades will be conducted
• Officers are required to submit comprehensive reports and feedback as requested from time to time
• Ensure follow correct radio procedures as prescribed by ADT Security
• Accurate information is to be forwarded both upwards and downward
• Keep your workstation/office neat and tidy at all times
• Attend all required meetings and training sessions
• Have expert knowledge about all facets pertaining to your position
• Not abuse company telephone for private calls

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Purpose of the Role:

• Responsible for delivering training and support to our clients and operations team on the road. The ideal candidate will have a strong understanding of our track and trace application, excellent communication skills, and a patient and professional approach to working with diverse individuals.

Key Responsibilities:

• Deliver training and support to clients and operations team on the road
• Ensure precise delivery of client key bags, packages, and collection of same
• Troubleshoot problems and issues that arise while on the route
• Interact with clients in a professional and humble manner
• Provide excellent customer service and build strong relationships with clients
• Work flexible hours, including evenings and weekends as required
• Maintain accurate records and reports of training and activities
• Provide feedback and insights to the training team to improve processes and procedures

Minimum Requirements:

• Matric
• PSIRA certificate - Grade C
• Driver’s license Code 10 with PrDP
• CIT certificate
• Firearm Competency
• Relevant experience in a similar role
• Strong understanding of logistics and operations processes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Key Competencies:

• Full understanding of the track and trace application
• Excellent communication and interpersonal skills
• Patient and understanding when working with diverse individuals
• Ability to work long hours and shifts, including evenings and weekends as required
• Precise and detail-oriented approach to delivering client key bags and packages
• Ability to troubleshoot problems and think on your feet
• Humble and professional approach to interacting with clients
   

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• The above position is vacant at our Empangeni Branch. The overall purpose of this position is to collect and deliver clients’ money and provide proof of delivery and collection.  

Minimum Requirements: 

• Clear criminal record 
• PSIRA accredited with a minimum Grade C qualification 
• Cash in Transit (CIT) certificate  
• Firearm competency – with a minimum handgun (for business purposes) qualification  
• At least 2 years’ experience in security industry or similar role (Advantages at FSG) 
• Clear disciplinary record  
• Valid driver’s license is an advantage  
• Able to work under pressure 
• Physically fit   

Job Specification: 

• Full responsibility for collecting and delivering clients’ money  
• Receiving, sorting and distributing consignments 
• Report all delays to the Operations Manager immediately  
• Incident prevention and reporting  
• Maintain radio contact with controllers  
• Take preventative action towards any suspicious activity  

Other Personality Attributes and core competencies:  

• Must be honest and reliable 
• Must have good verbal and language abilities 
• Must be assertive 
• Pay attention to detail  
• Customer service and relations 
• Quality assurance 
• Willing to work overtime 
• Willing to travel  
• Alertness  

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Main Job Purpose:  

• The Wellness Officer Social Worker will be responsible for supporting the mental and emotional well-being of individuals within the organization. They will provide counselling, emotional support, and resources to help employees manage stress, improve coping skills, and enhance overall wellness.  

Minimum Requirements:   

• Grade 12/Matric Certificate.
• A degree in Social work.
• Licensed or eligible for licensure as a social worker in the state of employment.  
• Previous experience providing counselling and support services in a mental health or wellness setting.  
• Valid driver's license and own vehicle is required. 
• Language:  English, Sepedi, Xitsonga, Tshevenda (Added Advantage).
• Preferably based in the Polokwane area, willing to travel (Limpopo Region)
• Strong interpersonal and communication skills.  
• Ability to work effectively with individuals from diverse backgrounds and experiences.  
• Familiarity with mental health resources and support services in the community.  
• Ability to maintain confidentiality and professionalism in all interactions with employees.  
• Commitment to promoting mental health and wellness in the workplace.  

Jobs Objectives  

• Facilitate provision of critical financial and non-financial support to Fidelity Services Group employees facing injuries, emergencies, and hardships  
• Educate or facilitate quarterly workshops to address health challenges, reduce stress, address anxiety, depression and build resilience and coping mechanisms.  
• Promote wellness awareness through internal communication (email, posters, FESS, EVP Team Sessions.  
• Provide or facilitate counselling services for employees and their immediate families  
• Promote EAP awareness through internal communication (email, posters, FESS, EVP Team Sessions.  
• Mental Health First Aid Training  
• Facilitate, schedule or Train employees as Mental Health First Aid Trainers to identify and support employees in distress.  
• Provide emotional support and practical support to employees affected by death of co-worker  
• Collaborate with HR, and COIDA department managers to identify affected employees- create regional WhatsApp groups (HR, COIDA and Wellness Champions) for quick communication mechanism.  
• Schedule bereavement support sessions and counselling sessions facilitated by grief counsellor for affected teams within one week of incident.  
• Report back to National Wellness Manager within 24 hours.  
• Create peer support groups within teams to foster a culture of empathy and shared healing.  
• Facilitate quarterly on-site health screening focusing on blood pressure, glucose levels, BMI etc.  
• Facilitate ongoing workshops and awareness sessions on physical wellness focusing on blood pressure, glucose levels, BMI etc.  
• Promote physical wellness through internal communication (email, posters, FESS, EVP Team sessions focusing on blood pressure, glucose levels, BMI etc.  
• Facilitate financial literacy workshops to educate employees on budgeting, savings and managing debt.  
• Promote financial literacy though internal communication (email, posters, FESS, EVP Team sessions focusing on budgeting, savings and managing debt.  
• Pre-Retirement Planning  
• Schedule and coordinate one-one sessions for employees due for retirement between 50 and 60 years of age facilitated by financial advisors.  
• Keep records and report pre-retirement session held and report to National Wellness Manager on monthly basis.  
• Facilitate team-building activities to foster camaraderie  
• Facilitate skills development programs to enhance job-related skills and career growth.  
• Facilitate Wellness Days to educate employees about Wellness.

Other personality attributes:   

• Energetic self-starter.  
• Hands on approach.  
• Commercially and financially focused.  
• Entrepreneurial streak.  
• Cohesive and systemic thinker.  
• Attention to detail and accuracy.  
• Demanding and strong manager with very high standards and proven leadership qualities.  
• Creative problem solver.  
• Confident communicator, strong in both verbal and written communications.  
• Ability to influence (up and down).  
• Ability to effectively business partner with cross functional departments, and other stakeholders of the business.  
• Team player/ resilient character.  

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Job Description

• Fidelity ADT is looking for armed response officers around Johannesburg with following requirements
• Matric
• Grade B PSIRA accredited and registered with Response
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health – not afraid of heights
• Computer literate an advantage
• Must have estate/residential experience
• Firearm Competency – Handgun for Business Purposes
• Must have driver's license. Code B will be an advantage
• women candidates are also accepted.

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• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you will have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanour, with a valid driver's license and reliable vehicle (This is non-negotiable).
• A hunter for new business opportunities with a passion for electronic and technical equipment.
• Must have minimum PSIRA Grade C.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Job Overview:

• The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
• The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

• Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
• Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
• Securing profitable new business.
• Attending to potential clients in different areas of responsibility
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations are submitted timeously to clients. 
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Assisting with marketing related issues. 
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold
• Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Computer literate
• Excellent telephone skills
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

Minimum Qualifications and Experience:

• Post Matric qualification or equivalent
• Senior Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade B (Company Requirement)