Hot Jobs at AVBOB South Africa

Description

• We are looking for an individual with excellent administration skills to join our Standerton Life Office as a Senior Clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that clients’ requests are processed efficiently, efficiently and accurately within the allotted time.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

• Grade 12
• Knowledge of and experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least two to three (2–3) years
• 2–3 years’ administrative experience
• Experience in AVBOB production system will be an advantage

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Description

• We are looking for a person who will be responsible to clean and keep the neatness of the AVBOB Standerton Life office on a high standard.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office
• Vacuum, Sweep & mop office floor
• Dust office furniture & flowers
• Clean waste bins
• Clean & wash hand basin, toilets & sinks
• Check toilet paper & soap in toilets
• Make tea & coffee
• Wash dishes & dish cloths
• Refill tea & coffee dispensers
• Refill water in water cooler
• Wash office windows.

Requirements

• Minimum Grade 10
• Cleaning experience will be a definite advantage
• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

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Description

• We are looking for an individual with excellent administration skills to join our Vryburg Life Office as a Senior Clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that clients’ requests are processed efficiently, efficiently and accurately within the allotted time.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• General reception duties to welcome clients
• Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department
• Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries
• Communicate processes and or delays and system problems to waiting clients
• Handling of claims, policy services and premium administrative duties relating to client’s policies
• Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
• Prepare cash for daily banking at the finance department
• Referral of new business to the relevant consultant
• Handle all fraud allegations and complaints
• Monthly and weekly statistics report writing
• General office duties

Requirements

• Grade 12
• Knowledge of and experience in Life Assurance industry, preferably in a Client Service/Policy maintenance environment of at least two to three (2–3) years
• 2–3 years’ administrative experience
• Experience in AVBOB production system will be an advantage

go to method of application »

Description

• We are looking for a person who will be responsible to clean and keep the neatness of the AVBOB Vryburg Life office on a high standard.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office
• Vacuum, Sweep & mop office floor
• Dust office furniture & flowers
• Clean waste bins
• Clean & wash hand basin, toilets & sinks
• Check toilet paper & soap in toilets
• Make tea & coffee
• Wash dishes & dish cloths
• Refill tea & coffee dispensers
• Refill water in water cooler
• Wash office windows.

Requirements

• Minimum Grade 10
• Cleaning experience will be a definite advantage
• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

go to method of application »

Description

• We are looking for a person who will be responsible to clean and keep the neatness of the AVBOB office on a high standard.
• You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

• Perform cleaning tasks and ensure high hygienic standards in the office
• Vacuum, Sweep & mop office floor
• Dust office furniture & flowers
• Clean waste bins
• Clean & wash hand basin, toilets & sinks
• Check toilet paper & soap in toilets
• Make tea & coffee
• Wash dishes & dish cloths
• Refill tea & coffee dispensers
• Refill water in water cooler
• Wash office windows.

Requirements

• Minimum Grade 10
• Cleaning experience will be a definite advantage
• Ability to communicate in English will be a definite advantage
• Good interpersonal skills

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Description

• Under the supervision of the Department Head: Complaints, the Senior Clerk (B5) will be primarily responsible for investigating and resolving customer complaints related to insurance products and funeral services.
• The role also involves addressing complaints concerning member rewards and loan products. The role is pivotal in supporting the Group’s customer experience objectives by ensuring compliance with prevailing regulations, the Group’s policies, and the standard operating procedures of the Complaints Department.
• The ideal candidate will demonstrate a sound understanding of insurance offerings, along with familiarity with other AVBOB products and benefits, to ensure the fair, consistent, and efficient resolution of complaints for AVBOB members and policyholders.
• Conduct thorough investigations into resolving customer complaints related to insurance products , funeral services, member rewards program and loan products. Address complaints registered through various channels (phone, email, online, etc.), and provide a written recommendation for resolution to the Department Head for review and considerations.
• Analyse registered customer complaints to identify the root cause, applying the relevant legislation (FAIS Act, PPR Act, upcoming COFI Act, etc.), prevailing regulations, policies of the Group and standard operating procedures of the Complaints Department.
• Maintain accurate and complete complaint records in the designated Complaint Management System (CMS).
• Document all aspects of the investigation process, maintaining accurate and complete records for potential future reference by the Ombudsman or other regulatory bodies.
• Communicate effectively with clients by explaining resolutions and complaint outcomes in a clear and professional manner, adhere to the Treating Customers Fairly (TCF) principles.
• Escalate complex unresolved complaints and systemic issues to the management of the Complaints Department for intervention and further investigation.
• Contribute to continuous improvement of the complaints handling process by identifying trends and recommending enhancements that can be implemented.
• Adhere to AVBOB policies and procedures regarding data security, confidentiality, and privacy as stipulated by the Protection of Personal Information Act (POPIA

Requirements

• 3 to 5 years working experience extensive insurance experience
• 3 to 5 years working experience is an advantage and requirement and in a related role dealing with insurance related and funeral related complaints as well as client service queries.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Knowledge of legislation and regulations governing long-term insurance industry is advantageous.
• Experience working with complaints resolution related to long-term insurance products and funeral policies is advantageous.
• Completion of relevant industry regulatory examinations is essential
• Proven capability to gather and analyze information for investigating customer complaint cases and solve problems effectively.
• Excellent communication (verbal and written) and interpersonal skills, with the ability to build rapport with clients.
• Self-driven with ability to work independently and manage multiple tasks simultaneously while meeting deadlines.
• Strong data analysis and reporting skills, with good attention to detail and accuracy.
• Ability to work effectively in a fast-paced and high-performance driven environment.
• Living the AVBOB values of teamwork, service excellence, transparency, honesty and integrity

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Description

• We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Team Leader. The incumbent will be responsible to ensure the effective management of a team of Financial Associates in order to achieve business objectives.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.

RESPONSIBILITIES  INCLUDE:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  Financial  Services  Board

Comply with FAIS legislation for registration as Fit and Proper individuals:

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone

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Description

• We are looking for a highly driven and experienced Head to join our Debtors Department. The successful candidate will oversee the ex-representative and broker accounts division, ensuring accurate processing, effective team supervision and strict financial controls.

Key Performance Areas:

• Manage personnel within the division
• Approval of transactions e.g. journals and cash focus on a daily basis
• Process journals against ex-representatives accounts
• Control and manage age analyse of the debtors accounts
• Compile month-end reports
• Submit change request for system enhancements when required
• Resolve queries from ex-representatives and managers and ensure feedback is given timeously.
• To minimize debit and credit balances regarding ex-representatives accounts
• Training subordinates when necessary 
• Draft recommendations for bad debt write-offs to be approved as per the Delegations of Authority 
• Attend to ad hoc request from the Shared Service Accountant and management

Requirements

• Grade 12
• Accounting diploma will be an advantage 
• 6 years debt collection experience

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Description

• Implement and monitor company SHE policies and procedures.
• Conduct risk assessments (HIRA) and enforce preventative measures.
• Carry out regular site inspections, audits, and safety walks.
• Lead 5S activities, and drive improvement actions
• Investigate incidents, accidents, and near-misses and report findings with corrective actions.
• Deliver SHE training and toolbox talks to staff and contractors.
• Maintain SHE records, including safety data sheets, audits, training, and incident logs.
• Ensure compliance with local, national, and industry-specific regulations.
• Support and promote a positive SHE culture throughout the organization.
• Collaborate with operational teams to integrate SHE considerations into day-to-day activities.
•  Liaise with external regulatory bodies and contractors as required

Requirements

• Grade 12
• Diploma in Occupational Health & Safety, Environment Science, or related field
• Minimum of (2-5) years of experience in a similar SHE or HSE role.
• Working Knowledge of relevant SHE legislation and standards.
• Health and Safety courses ( SHE Representative, First Aid level 3)
• Knowledge of the Occupational Health and Safety Act
• Hazard Identification and risk Assessment (HIRA)
• Good administrative skills ( Attention to detail)
• Good report writing skills
• Problem solving
• Good interpersonal skills
• Good negotiating skills
• Database Maintenance
• Planning and Organizing
• Able to function independently
• Self-motivated, organized and result driven