Jobs at First Distribution

MAIN PURPOSE OF POSITION:

• The main purpose of the  Brand Manager encompasses a wide range of responsibilities of the product’s life cycle, and you will oversee a products, or part of it, from ideation to distribution.

Brand Manager Job Duties and Responsibilities.

Business Strategy Development and Execution

• Training on vendor processes and systems
• Involving partners in vendor training and events
• Ensure operational excellence of the vendor within the partner.
• Orders are placed on the vendor timeously.
• Quotes are fast and accurate.
• Credits are passed by the vendor and to the reseller/partner.
• ETA and delivery information
• Escalation of partner operational issues at vendor and focus on resolution.
• Understand the development strategy for the vendor and implement it in the SBM sector.
• Increase customer coverage / count for vendors and Partners.
• Increase vendor product coverage.
• Increase geographic coverage.
• Define and document a development plan with each partner and focus on the execution
• Review the plan every quarter.
• Training and up-skilling of partners and First Distribution
• Development partner to grow sales and presales resources of the partner.
• Training on vendor sales tools

Vendor & Partner Relationship Management

• Technical, Presales
• Sales Management, Marketing, Working with the partner to drive marketing initiatives on behalf of the vendor, these initiatives may include.
• Marketing events
• Tele-campaigns
• Internal incentives
• Promotion of vendor events
• Driving vendor GTM’s with the partner
• Managing the vendor sales process
• Discount Management
• Lobbying support for partner at the vendor
• Margin management (ensuring the integrity of channel pricing)
• Vendor sales funnel management & reporting funnel to vendor
• Enlisting vendor support to drive the opportunity to closure
• Vendor relationship management
• Making sure that relationships are maintained with key vendor contacts who are required to be successful in quarterly reviews for the partner.
• Solution focus for each partner
• Vendors focus on each product.

Product Lifecycle Management

• Take ultimate responsibility for the revenue target allocated to the partner.
• Drive FD’s product focus within each respective partner
• Be the custodian of the vendor relationship at the partner.
• Ensure that vendors’ products are top of mind with all key stakeholders within the partner.
• Analyze market segments and develop marketing strategies to build product demand by creating effective solutions and awareness of the product and brand
• Provide marketing plans and GTM plans for the sales team
• Liaise with vendors and the industry to understand product and market trends and amend plans accordingly to ensure efficient product life cycle management and maximize opportunities
• Clearly communicate product, market strategy, objectives and technical
• Strategic account management plan for all channel partners to be presented once a quarter as part of your quarterly review
• Monitor inventory (inventory turns, stock aging, stock days, obsolesces, stock-outs) for the stock to meet all key performance indicators
• Negotiate targets, rebates, co-op marketing funds, stock rotation, pricing, and supply
• Manage orders and warranty returns
• Ensure that customer-related queries are effectively dealt with and solved
• Assist the team with other related functions when and where required
• Submit Weekly / Monthly/quarterly reports as required by management, vendors, and partners

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

• Grade 12
• Tertiary Qualifications would be advantageous.
• 3 Years of Accounts Management / Product management experience in Networking
• 3 years of IT Distribution experience
• Excellent knowledge of MS Office suite is essential.
• Excellent understanding of Networking optics and Optical products

Skills and Abilities

• Strong Self Motivational and Empowerment skills.
• Strong Communication Skills.
• Strong Relationship and Self-Management Skills.
• Takes Initiative.
• Works well with all kinds of people.
• Remains calm under pressure.
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent time management skills

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MAIN PURPOSE OF POSITION:

• Providing administrative assistance to Account Managers, ensuring smooth operations and efficiency within the sales process. The role requires various administrative tasks ranging from quotation/proposal preparation, inputting, progressing, and tracking opportunities in CRM, capturing sales orders, and ensuring that invoices are processed, and entitlements are sent to clients. Additionally, they serve as a key point of contact for internal and external customers, offering timely assistance with quotations to ensure the team maintains customer service levels.

Performance Standards

• Perform administration of reseller quotations
• Receive inbound customer sales inquiries and provide quotations, product/service information, support, and pricing details in response to inbound inquiries, promoting the features and benefits of the brand’s products/services.
• Process sales orders and arrange the dispatch and administration of products/services sold.
• Receive, manage, or escalate customer complaints related to the sale of the brand’s products/services.
• Respond to the Account Manager/Reseller within 2 hours of receiving a request for a quotation with the quote or relevant SLA.
• Ensure that the relevant quote is done on the Customer Relationship Management system prior to releasing the quotation:
• CRM: – Load opportunity
• Do/Load Quote
• Check/Load Values (Cost and Selling price)
• Leave in Identified with default close date.
• Add tracking notes where applicable if customers are communicated with.
• Sales will then be responsible from there.
• Ensure that the knowledge of all promotions is updated and applied to quotes where relevant.
• Give expert advice to Account Managers/Resellers on product mix and pricing recommendations.
• Manage the quote and deal registration process through to completion by liaising with the Vendor, Sales Specialists, Brand Teams, and Resellers where needed.
• Provide daily feedback to Sales/Reseller on quotes in progress, including progress with timelines.
• Revision of quotes as required. Example: amendments to the bill of materials and amendments to the rate of exchange.
• Escalations to Vendor for pricing and discount queries, or where Vendor outside of Service Level Agreements – in conjunction with Management
• Maintain professional working relationships with Vendors, Sales Teams, Brand Teams, and Resellers
• Compilation and distribution of backlog reports every Tuesday or as needed.
• Perform any general administration duties in line with previous capabilities and competencies.
• Maintain brand directory with First Distribution quotes, vendor quotes, and information for easy reference.
• Maintain the quote template as and when necessary – for example, Brand logo amendments and additions.
• Maintain order books with all relevant information.
• Maintain brand folders and keep updated with all relevant information with regards to the brand.
• Provide quote support for all DC and N&S brands for internal FD staff.
• Provide sales support directly liaising with resellers for JHB and Africa.
• Vendor product and process knowledge
• Gain relevant knowledge of products and processes by attending relevant training and vendor webinars.
• Achieve and maintain skills and certifications related to primary and secondary brands.
• Ensure multiskilling by gaining knowledge from pre-sales and brand managers to be able to do entry-level configuration.

REQUIREMENTS:

• Internal training associated with competencies
• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Minimum Qualifications:

• Matric
• Tertiary qualification in Business Management preferable.

Minimum Experience:

• A minimum of 2-3 years of internal sales support/administration experience within the ICT Industry.
• Proficient with generating and handling bulk quotation requests.
• Have strong interpersonal and communication skills with staff at various levels.
• Creative, solution-driven attitude.

Office Requirements:

• Office-based working environment.
• Semi-formal dress code.
• Working hours are from 08:00 – 17:00.
• Excellent international business language skills (English), both written and verbal.
• Reliable transport to and from the office.