Jobs at First Technology

Job Description

• We are looking for a Finance Assistant to provide essential support to the finance team by ensuring accurate processing of financial transactions, maintaining records, and assisting with compliance and reporting. This role requires attention to detail, accuracy, and strong organisational skills.

Key Duties & Responsibilities

Processing Invoices and Payments

• Capture supplier invoices into the accounting system.
• Prepare and process payment runs.
• Reconcile vendor accounts and resolve discrepancies.

Bank and Cash Reconciliations

• Perform daily capturing of bank statements.
• Reconcile bank accounts and petty cash balances.

Data Entry and Record Keeping

• Maintain accurate financial records and supporting documentation.
• Assist with filing, archiving, and retrieval of finance documents.

Assisting with Month-End Processes

• Prepare journals, accruals, and reconciliations.
• Support the finance team with month-end reporting and closing activities.

Expense and Credit Card Claims

• Review, process, and reconcile employee expense claims.
• Manage and reconcile corporate credit card transactions.

Customer Invoicing and Debtors Follow-Up

• Assist with debtor collections and payment follow-ups.
• Update customer payment statuses in the accounting system.

Compliance and Audit Support

• Ensure adherence to internal financial policies and controls.
• Assist in the preparation of internal and external audit requirements.

General Administrative Support

• Provide day-to-day support to the Finance Manager or Accountant.
• Respond to finance-related queries from suppliers, customers, or internal departments.

Qualifications & Education

• Matric / Grade 12 (essential).
• A finance-related diploma or degree (advantageous).
• Studying towards a professional finance qualification (beneficial but not required).

Experience

• 1–3 years’ experience in a finance or accounting support role.
• Exposure to accounts payable, accounts receivable, reconciliations, or bookkeeping.
• Experience using accounting/ERP systems (e.g., Sage, Pastel, SAP, or similar).

Skills & Competencies

• Strong numerical and analytical ability.
• Excellent attention to detail and high level of accuracy.
• Proficiency in Microsoft Office (Excel essential).
• Organised, with good time management and ability to prioritise tasks.
• Strong communication and interpersonal skills to liaise with suppliers, customers, and colleagues.
• Ability to work under pressure and meet deadlines.
• Trustworthy, reliable, and able to maintain confidentiality.

Behavioural Attributes

• Proactive and self-motivated.
• Team player with a willingness to assist where needed.
• Professional, approachable, and solution-focused.

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Job Description
Role and Responsibilities

Able to demonstrate the following:

• Create new tickets on behalf of the End User or Customer provide the necessary resolution or escalate for assistance.
• Be able to work towards given SLA’s
• Assist colleagues whenever necessary with required information.
• Excellent leadership, time management and organizational skills
• Familiarity with common basic 1st line troubleshooting for a number of broad technologies such as Microsoft Office (O365)
• Security (password resets) and Email related problems
• Knowledge of Microsoft Office and other office management tools and applications

Coordination and Communication: it's critical that the Service Desk Engineer is able to demonstrate strong skills when multiple incidents occur:

• Communication skills (telephonic and written)
• Ability to work unsupervised
• Facilitating feedback on current tasks
• Ability to escalate and provide 1st line break-fix
• Be able to effectively communicate to all areas of business regardless of job description.
• Secure efficiency and compliance to company policies
• Ability to manage frustrated callers by applying good reasoning and logic

 Create new tickets

• Collect a predefined set of information for each incident logged in the service desk
• Identifying urgency, impact and general timelines of the issue
• Provide the necessary resolution or escalate for assistance.
• Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
• Reporting - manual reports need to be generated for key Customers and the information checked to be valid. This is a recurring task and attention to detail is important
• Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both

Task Management

• Ability to work independently
• Following up on issues and outstanding information
• Create and update records
• Attention to detail with scheduled tasks is vital.
• Be prepared to perform overtime work and after hours support required

 Qualifications and Education Requirements

• Matric is essential
• A+ N+
• Microsoft 365 Fundamentals or similar

Preferred Skills

• Should have proven excellence as Service Desk Engineer/First Point of contact or in another relevant position
• Excellent communication, both verbal and written
• Ability to manage Users calling in quick succession
• Ability to compile basic reports and carry out basic administration
• Where necessary, ability to resolve a User's problem first time Attention to detail is essential