Jobs at FlySafair

Description

• Manage the daily operations of the Roster Helpdesk by monitoring incoming queries, logging issues, and assigning helpdesk tickets to the appropriate department or responsible individual;
• Ensure that all helpdesk tickets are actioned and closed within a 24-hour turnaround time, adhering to internal service level agreements;
• Proactively follow up on outstanding tickets and escalate complex or high-priority issues to the Manager;
• Provide support to Crew Scheduling and Crew Control as and when required;
• Execute decisions in line with established internal work instructions, CATS, CARS, and the company's Operations Manual;
• Liaise with relevant stakeholders to ensure smooth coordination and communication during operational irregularities;
• Prepare and submit daily, monthly, and annual reports detailing ticket resolution performance, helpdesk activity, and operational concerns;
• Maintain accurate documentation of all changes made to a published roster resulting from actions by other departments, for audit and compliance purposes;
• Extract operational data and compile comprehensive reports through clear visual representations such as graphs and dashboards;
• Ensure all daily system and process checks are completed accurately and timeously to maintain operational readiness;
• Monitor crew compliance with rest, duty, and flight time limitations as per regulatory and company requirements;
• Perform additional tasks as delegated by management to support the efficiency and continuous improvement of the Crew Planning and Scheduling function.

Requirements

• Grade 12 or Equivalent (Essential);
• Diploma or Degree in a relevant field such as Logistics or Operations Management (Advantageous);
• Minimum 3 years' Crew Scheduling or Training Planning experience (Essential);
• Knowledge of CATS/CARS and SACAA Regulations;
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook);
• Strong report writing and data analysis skills;
• Excellent communication skills and telephone etiquette;
• Willing and able to work after hours if required.

go to method of application »

Description

• Oversee day‑to‑day HR administration, policies, and systems to ensure smooth and consistent delivery of HR services.
• Develop, implement, and maintain HR policies, procedures, and governance frameworks aligned with labour legislation and company strategy.
• Monitor HR metrics (turnover, headcount, absenteeism) and prepare regular management reports with actionable insights.
• Drive process improvements and digitisation initiatives to enhance HR efficiency and employee experience.
• Ensure compliance with all statutory and regulatory requirements, including Employment Equity and Skills Development.
• Provide expert guidance on labour law, disciplinary procedures, grievance handling, and workplace conflict resolution.
• Chair or support complex investigations, hearings, and consultations, ensuring procedural and substantive fairness.
• Build capability in line management to manage ER matters proactively and ethically.
• Maintain constructive relationships with unions and employee representatives, anticipating and mitigating potential disputes.
• Oversee payroll processes, ensuring accuracy, compliance, and confidentiality of all payroll transactions.
• Partner with Finance to ensure statutory deductions, benefits administration, and reconciliations are accurate and timely.
• Continuously review and improve payroll systems and processes, ensuring alignment with HR data management and reporting needs.
• Resolve payroll‑related queries escalated by the HR or Finance teams.
• Act as a trusted advisor to senior leadership, providing expert insights on people‑related strategies and risks.
• Build and maintain strong relationships with key internal stakeholders (line managers, executives) and external stakeholders (regulators, service providers).
• Facilitate cross‑functional collaboration to ensure alignment between HR initiatives and business objectives.
• The list of tasks or duties and responsibilities herein is not exhaustive, and the employer is entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of the role profile, or in accordance with operational requirements.
• Proactively engage with stakeholders to understand their needs, manage expectations, and drive shared outcomes.
• Represent the organisation at industry forums, regulatory engagements, and key talent markets to strengthen employer positioning.
• Lead and develop an HR team, fostering a culture of accountability, innovation, and continuous learning.
• Act as a trusted advisor to the Executive: HR & Corporate Services, providing insight on people‑related risks, opportunities, and strategies.
• Collaborate cross‑functionally with all departments to ensure HR practices support organisational goals.
• Champion diversity, equity, inclusion, and employee well‑being initiatives.
• Lead the development and delivery of HR dashboards and analytics to support evidence‑based decision‑making.
• Analyse workforce data (e.g., headcount, turnover, absenteeism, ER cases) to identify trends, risks, and opportunities.
• Prepare and present regular and ad hoc reports to senior management, highlighting insights and recommendations.
• Ensure data integrity within HR systems and drive continuous improvement in reporting accuracy and timeliness.
• Use analytics to inform workforce planning and other initiatives.

Requirements

• Grade 12 or Equivalent (Essential);
• BCom degree in Human Resources, Industrial Psychology, or a related discipline (Essential);
• Postgraduate Honours degree in HR or Business Leadership (Essential);
• Master’s degree in HR or Business Leadership (Advantageous);
• 10-12 years’ experience in a HR-related role, of which, 5 years must be in a management role (Essential);
• Experience in HR systems, process automation, and data analytics (Essential);
• Experience managing a diverse HR team across multiple functional areas (Essential);
• Aviation experience (Advantageous);
• Excellent knowledge and understanding of Human Resource procedures and relevant legislation (BCEA, EEA, Codes of Good Practices);
• Sound knowledge of Employment laws, practices Skills Development and Employment Equity;
• Knowledge of Human Resources Information Systems (preferable Sage People 300) and Microsoft office (with exceptional skills in Excel);
• Strong knowledge of HR technology and data analytics for tracking HR metrics.