Jobs at graylink

Description    

• Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public sector customers, and we are growing! We are looking for a strategic, results-driven Customer Success Lead to head up our Account Management and Customer Success team in driving customer retention, satisfaction, and growth. This role involves developing and executing strategies that maximize customer engagement and revenue expansion while ensuring internal collaboration with our Product, DevOps, Sales, and Finance teams to align us with our customer needs.

Minimum Requirements    

• 5+ years of experience in account management, customer success, within a SaaS B2B recruitment or HR tech environment.
• 2+ years of experience in a leadership role, managing customer-facing teams in the abovementioned industry.
• A relevant tertiary qualification in IT and/or commerce.
• Direct experience and understanding of recruitment technology and corporate HR business processes.
• Proven ability to drive retention, expansion, and customer satisfaction in a SaaS environment.
• Experience engaging and influencing C-level executives and senior stakeholders.
• Data-driven mindset with proficiency in CRM and customer success software (HubSpot, Intercom, Jira etc.).
• Project and/or change management experience would be advantageous
• Excellent professional communication, negotiation, and problem-solving skills.

Duties and Responsibilities    
Leadership & Team Management

• Lead, mentor, and develop a team of Account Managers and Customer Success Managers, fostering a high-performance culture.
• Set clear performance targets, and career development plans for the team.
• Ensure team members effectively manage customer relationships, drive adoption, and maximize customer value.
• Act as an escalation point for high-priority customer concerns and resolve complex challenges.

Customer Success & Retention

• Manage own portfolio of higher-profile selected customers, ensuring strategic oversight and direct engagement.
• Oversee a portfolio of key accounts, ensuring customers realize full ROI from our ATS software.
• Develop and implement strategies to maximize customer retention and satisfaction.
• Partner with customers to understand their recruitment challenges and align solutions to meet their needs.
• Identify risks and proactively address potential churn signals.

Revenue Growth & Expansion

• Drive upsell and cross-sell opportunities within the existing customer base.
• Collaborate with Sales to ensure seamless renewals and contract expansions.
• Ensure the team effectively communicates product updates, new features, and best practices to customers.
• Use customer health data and engagement metrics to identify opportunities for growth.

Collaboration & Strategy

• Work closely with Product and DevOps teams to provide customer feedback that influences roadmap priorities.
• Partner with Product and Sales teams to support customer engagement strategies, including case studies and success stories.
• Analyze trends in customer health, engagement, and retention metrics to inform leadership decisions.
• Advocate for customer needs while balancing company goals and growth objectives.

go to method of application »

Description    

• We are seeking a talented and motivated Junior Frontend Developer to join our dynamic team. In this role, you will be responsible for implementing client designs using our in-house templating system and assisting our development team with various frontend tasks. This is a fantastic opportunity for someone looking to grow their skills in a collaborative and innovative environment. If you enjoy clean, efficient code and solving problems with a developer’s mindset, this role might be for you.

Minimum Requirements    

Tech Stack

• Languages: HTML, CSS, LESS, JavaScript
• Libraries/Frameworks: jQuery
• Backend: Basic knowledge of ASP is a plus

Skills & Qualifications
Core Skills:

• Proficiency in HTML, CSS, and JavaScript
• Familiarity with LESS or similar CSS pre-processors
• Basic understanding of jQuery and ASP
• Strong communication skills, with the ability to liaise effectively directly with clients, and technically internally
• A keen eye for detail and a passion for creating visually appealing, user-friendly web interfaces

Bonus Points:

• Previous experience working in a frontend development role
• Understanding of responsive design principles and cross-browser compatibility
• Familiarity with version control systems like Git
• Previous experience with templating systems

Duties and Responsibilities    

• Design Implementation: Translate client's corporate design requirements into functional, maintainable frontend code using our in-house templating system
• Process Improvement: Own the client design process, continuously improving the methodologies and processes used to deliver high-quality, responsive web interfaces
• Team Support: Work alongside and provide support to other developers, contributing to various frontend tasks and problem-solving, including but not limited to HTML, CSS, and JavaScript development
• Client Interaction: Act as a liaison between our team and clients, ensuring clear communication and understanding of design expectations and deliverables, and ensuring accurate implementation

go to method of application »

Description    

• We're looking for a talented developer to join our high performance team to work on our market leading cloud-based software solutions.
• The ideal candidate has strong javascript skills, functional programming capability, and experience in developing cloud hosted web applications, either from scratch or by migrating legacy MS .NET systems to a more modern JS micro-services architecture.

Minimum Requirements    

REQUIRED QUALIFICATIONS & EXPERIENCE

• 5+ years of professional development using modern web development technologies, Typescript and JavaScript-based frameworks, web services:
• Experience in front-end development using Angular/REACT with controllers and directives
• Proven skills in ideally Typescript or Javascript, or C#
• Proven experience using SQL and noSQL databases
• Proficiency with third-party Web API integration
• Good understanding & experience with AWS stack (Code Deploy, Lambda, API Gateway, S3, Cognito)
• Solid coding practices including peer code reviews, unit testing, and a preference for agile development.

PREFERRED QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science, Computer Engineering, or related technical discipline
• Experience building large-scale web services
• Strong understanding of asynchronous programming, event loop, callbacks, promises
• Proficient understanding of code versioning tools (Git, Bitbucket)

Duties and Responsibilities    

• Code stories and bug fixes in alignment with roadmap priorities and development practices
• Unit and user test new functionality before deployment
• Investigate and confirm bugs logged
• Deploy to pre-production and work with Tester to test new functionality
• Conduct peer code review and peer testing
• Assist with deployment of .NET web applications and/or AWS lambda functions to production
• Create functional requirements specifications of stories before coding
• Solicit feedback and input from relevant roles early and often during story coding
• Demonstrate working software to relevant roles, integrating feedback
• Complete technical documentation