Jobs at Hollard Insurance

Job Advert Summary    

• This person will be responsible for development of dashboards and reports to aid business in day-day decisions as well as maintenance of existing reports.
• They will be responsible for automating and driving improvement on manual processes. Conduct data reconciliations from off-platform and on-platform data sources and producing reports and insights from such data.
• The person will interact with the business stakeholders and subject matter experts in order to understand their problems and needs and produce business dashboards and analytical solutions, as well as and ensure data accuracy, efficiency, and usability.

Key Responsibilities:

• Report Development: Design, build, and maintain interactive reports and dashboards using tools such as Power BI, SSRS, or other reporting software.
• Data Extraction & Transformation: Write efficient SQL queries to extract, clean, and transform data from multiple sources.
• Requirement Gathering: Work closely with business users to understand reporting needs and translate them into technical specifications.
• Performance Optimization: Ensure reports are optimized for performance, including query tuning.
• Data Validation: Validate report data against source systems to ensure accuracy and consistency.
• Documentation: Maintain clear documentation of report specifications, data models, and development processes.
• Collaboration: Work with IT, database administrators, and business analysts to enhance data reporting capabilities.
• Troubleshooting: Investigate and resolve issues related to data inconsistencies, report failures, and system errors.
• Automation: Identify opportunities to automate and streamline reporting processes.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company. Provide timely and professional customer service to stakeholders.  
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures. Drive and challenge to do things in a better way which reduces waste.
• Quality control: Quality standards to be adhered to at all times.
• TCF: Ensure customers are treated fairly.
• Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players.

Required Knowledge and Experience    
Required Experience

• 5 years’ experience in any of the following disciplines:
• Exposure to any reporting tools such SSRS, Power BI or Crystal Reports.
• Exposure to a database design and data modelling
• 5 years’ Microsoft SQL experience. MCTS / MCITP preferential (2008+).
• SSIS design and development of ETL workflows
• Experience with data warehouse architecture and data modelling for reporting and analytics
• Demonstrated experience in identifying opportunities for improvement and driving change
• Transcripts of certification to be provided.

Knowledge and Skills

• Exposure to SQL Management Studio, T-SQL, SSRS, Power BI, SSIS tools
• Exposure to database design and/or data modelling
• Exposure to SQL Management Studio, T-SQL, SSRS, Power BI, SSIS tools
• Exposure to database design and/or data modelling
• Knowledge of MS Office – specifically Word, Excel, Outlook
• Communication skills (Can express him/herself in a clear and concise way)
• Relationship management skills (have the right approach with the right people)
• Customer orientation
• Strong interpersonal skills / team player
• Coordination, scheduling and planning skills
• Detail orientated
• Demonstrate common sense, self-motivation and discipline
• Well-presented / representative of Hollard’s image
• Visibly demonstrate the Hollard Way
• Excellent analytical skills
• Lateral thinker/innovator
• Effective written and oral communication skills
• Self-motivated

Educational Requirements    

• Matric/Grade 12
• Bachelor's degree/Diploma in Information Technology, Informatics, Computer Science, Engineering, Sciences, Data Science or Business Analysis
• BI Certification (e.g. Microsoft MCITP, Kimball Certification, etc.) would serve as an advantage.

go to method of application »

Job Advert Summary    
Job Purpose

• This role will be responsible to formulate Insure’s Digital strategy and drive the implementation ensuring that we build an internal digital capability, capability for our intermediated Broker and Partner community. This role plays a crucial role in guiding and overseeing the development of software in various projects and BAU.

Key Responsibilities

• Formulate and execute on Insure’s Digital strategy.
• Collaborate with relevant stakeholders in bringing the Business Architecture input into the Digital strategy.
• Participate and contribute to the architecture design forum
• Review technical designs and guide technical teams into implementing sound architecture
• Co-ordinate Insure’s digital initiatives and align to strategy.
• Communicate the roll out implementation and change plan and associated road map in the adoption of digital technologies across Insure.
• Ensure that the execution of the strategy is in alignment with our Groups overall Digital aspirations.
• Lead the process to set and agree targets for the Digital Maturity Score and to co-ordinate the process to measure Insure against the Framework once a quarter.
• Research products, services, to identify new opportunities whilst ensuring alignment to digital strategy to enable a more efficient and automated service delivery.
• Manage the budget associated with the Digital projects, report on and propose risk mitigation for identified risks.
• Develop and maintain effective relationships with key stakeholders
• Lead the development, improvement and modification of Insure’s digital systems

PEOPLE, TALENT MANAGEMENT & LEADERSHIP

• Lead teams of developers, supporting them in using Agile practices and software solutions that are fit for purpose
• Lead and manage the change impact on People associated with adoption and execution of SAFe, DevOps and New ways of work
• Development & maintenance of a competent team, providing leadership, succession and talent management through open communication and delegation of responsibilities
• Identifies and resolves gaps in skills, processes, and resources and provides informal and formal coaching support to team in their personal and professional development.
• Team & Employee Growth: Take responsibility for team’s and own career growth and have regular discussions with the relevant role players. Ensure succession and talent management
• In conjunction with HR, Recruit, select and retain highly qualified professionals
• Create a working environment where productivity can be sustained and accomplished and where innovation and personal growth is encouraged and realized.
• Translation of and implementation of the Hollard Way, culture and values in the team
• Capability to plan resources within a 6-month horizon

CUSTOMER SERVICE & TCF

• Maintain a high level of service to customers (internal and external) according to the service standards set by the company.
• Ensure customers are treated fairly and that TCF management & training is done in conjunction with the Academy
• To ensure that customer service standards are maintained in accordance with service level agreements and to assist with technical advice and other assistance over and above the normal business systems duties.

Required Knowledge and Experience    
Required Experience

• Minimum 10 years’ experience managing Digital teams or technology teams
• Minimum 10 years of software development experience
• Minimum 5 years’ experience in delivering software within the Agile and Scrum methodologies
• Financial services experience specifically in Short Term Insurance
• Cloud (Azure or AWS), Integration/API, Digital Systems Experience & an understanding of Digital
• Good understanding of Software Development Life Cycle (SDLC): Thorough understanding of the SDLC
• System Architecture: Knowledge of system architecture and design principles.
• Quality Assurance: Familiarity with testing and quality assurance processes to ensure the delivery of high-quality software.
• Tools and Technologies: Experience with development tools such as version control systems (e.g., Git), integrated development environments (IDEs), and continuous integration/continuous deployment (CI/CD) pipelines.

Required Knowledge and Skills

• SQL Skills
• Development in Microsoft stack (.Net)
• Business management skills
• Microsoft API Framework
• DevOps
• Azure Cloud
• Portal
• Analysis and interpretation of data pertaining to business systems
• Good understanding of Data Integration and warehousing tools
• Sound understanding of short-term insurance life cycle including:
• Risk management
• Underwriting
• Claims procedures
• Insurance terminology
• Reinsurance and treaties
• Product knowledge
• Financial knowledge
• Financial services industry knowledge and experience.

Educational Requirements    
Required Qualifications

• Matric essential
• IT Degree (Computer Science/ Information Technology)
• SAFe/ Agile/ Project Management Certification

go to method of application »

Job Advert Summary    

• Hello… an exciting new opportunity has just become available in our Northern Region (based in Pretoria). We are looking to recruit a Risk Administrator (Supporting Risk Consultants and Riskmen in the Northern Region). 

Role Objectives:

• Process all risk management and underwriting administration assigned, within the set standards required by the company thus contributing to the productivity of the branch. 
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.
• Responsible for the administrative support of the Risk Consultant team in Northern Region. Processing all risk management administration assigned, within the set standards required by the company thus contributing to the productivity of the Risk Consultant team.

Key Responsibilities:

• Ensure that surveys for the Risk Consultants and Riskmen are booked, arranged, and assigned for them to conduct surveys timeously and professionally (within agreed timeframes).
• Monitor backlog and report on performance for Risk Consultants and Riskmen. 
• Ensure that the Risk Consultants provide complete and professional risk reports for Underwriters to have a clear picture of all the risks involved.
• Responsible for survey requests to be loaded on ARQ and check that the correct information is provided to avoid unnecessary delays in getting Surveys done
• Survey requests:  Follow up on all survey requests. Survey requests should not be outstanding for more than two weeks. Prioritization Report should be used as guidance with the required comment made on the report. Assign work and monitor backlog and performance
• Prioritise surveys deemed as a priority by the Business and manage accordingly to support the growth targets of the region.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Reporting:  Ensure timeous reporting (survey activities, prioritization report etc). Escalate areas of concern to direct manager.
• Recordkeeping:  All records to be always kept up to date and quality standards to be always adhered to. 
• General: When required to perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
• TCF: Ensure customers are treated fairly.

Required Knowledge and Experience    

• Self-management skills (can organise work, space, time)
• Communication skills (Can express him/herself concisely)
• Relationship management skills (have the right approach with the right people)
• Writing skills (Can express him/herself in a clear way)
• Accuracy in the capturing of data to the core business system
• Demonstrate common sense, self-motivation, and discipline.
• Knowledge of TCF principles
• Sound knowledge of MS Office – Intermediate level (including Word, Excel, Outlook, PowerPoint)
• Knowledge of the Core Business Systems – ARQ, Ekundu, Indlela, Purple Heron, Nexus, Genre. (Not compulsory) 
• Ability to work overtime.
• Negotiation skills (internal & external)

Educational Requirements    

• Matric
• NQF4 Qualification advantageous 

go to method of application »

Job Advert Summary    
Role Objectives: 

• The Senior Project Manager will be responsible for the successful delivery of Project Athena, a large-scale transformational project that includes the implementation of a Policy Administration System (PAS), data migration, and integration with various systems. The role requires strong change management and stakeholder management skills, ensuring that the service provider is held accountable and the project is managed with precision and control.

Key Responsibilities:

Project Planning and Execution:

• Develop and maintain comprehensive project plans and schedules.
• Ensure all project deliverables are completed on time, within scope, and within budget.
• Coordinate with stream leads, business analysts, and delivery partners to control project quality and scope.
• Manage project risks and incidents, ensuring timely resolution and communication with stakeholders.

Stakeholder Management:

• Establish and maintain effective relationships with all stakeholders, including steering committee members and business units.
• Facilitate regular communication and reporting to stakeholders, providing updates on project progress, risks, and issues.
• Ensure stakeholder expectations are managed and aligned with project objectives.

Change Management:

• Lead change management efforts to ensure smooth adoption of new systems and processes.
• Develop and implement change management plans, including communication, training, and support strategies.
• Monitor and address resistance to change, ensuring successful project outcomes.

Service Provider Management:

• Hold the service provider accountable for delivering project milestones and quality standards.
• Ensure contractual obligations are met and manage any disputes or issues that arise.
• Conduct regular performance reviews and provide feedback to the service provider.

Data Migration and Integration:

• Oversee the data migration process, ensuring data integrity and accuracy.
• Coordinate with technical teams to ensure seamless integration with existing systems.
• Address any data migration issues and ensure timely resolution.

Governance and Reporting:

• Ensure adherence to governance structures and processes.
• Provide consolidated weekly and monthly reports on project status, budget, risks, and issues.
• Report on project budget vs. actual expenditure, governance matters, and project progress.

Required Knowledge and Experience    
Required Knowledge, Experience, and Skills:

Experience:

• 8-10 years of experience as a Project Manager in the IT environment, managing projects from inception to closeout.
• Proven track record in implementing Policy Administration Systems (PAS) or large-scale transformational projects that include data migration.
• Experience in using SAFe, Agile, and Scrum methodologies.
• Strong conflict resolution and negotiation skills.
• Experience within the insurance industry is advantageous.

Skills:

• Excellent written and verbal communication skills at senior management level.
• Strong project management, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work under pressure.
• Strong leadership and team management skills.

Educational Requirements:

• Matric
• Bachelor’s Degree in a relevant field
• A recognized Project Management qualification (e.g., PMP, PRINCE2)