Jobs at HomeChoice Holdings Limited

Description

• homechoice is a leading South African homeware retailer.
• For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate for this role will be responsible for analysing business needs, designing and developing learning programmes and updating existing programmes where needed.
• Furthermore, the candidate will be responsible for facilitating learning programmes (including learnership and management programmes) as well as evaluating the effectiveness post implementation.

What you will love doing in this role

• Analyse the need for learning programmes and materials
• Conduct training needs analysis in consultation with business partners
• Determine desired business outcomes
• Link desired outcomes with employee behavior
• Identify and evaluate competencies
• Determine performance gaps
• Prioritize training needs
• Apply robust training methodology

Design learning programmes and materials

• Taking into account Adult Learning principles
• Design online learning curriculums that incorporate a blended learning methodology
• Consider alternative training methods (on the job, coaching and mentoring, classroom, e-learning)

Develop learning programmes and materials

• Clearly define learning objectives using the SMART model
• Differentiate between learning objectives, e.g. knowledge, skills or attitudes
• Apply the Kolb and / or Honey & Mumford learning cycle methodology

Implement learning programmes and materials

• Facilitate learning programmes in line with best practice
• Accommodate different learning styles
• Motivate and inspire learners by using a variety learning resources
• Facilitate learning in line with policy and best practice in order to achieve learning outcomes.
• Facilitate learnership and team leader development programmes.
• Facilitate learnership and team leader development programmes.
• Coach and mentor learners where applicable
• Facilitate and manage online discussion forums via the LMS

Evaluate learning programmes and materials

• Conduct learning assessment using a variety of assessments types and methods
• Evaluate learning impact using a variety of methods (looking at quantitative & qualitative measures)
• Develop learning assessment tools

Review and update learning programmes and materials

• Review feedback from business partners and update learning programmes to ensure fit for purpose and business requirements
• Customise generic learning material for internal purposes
• Consult regularly with allocated business partners to build and maintain working relationships

Administration

• Co-coordinating & scheduling training interventions (including delegates, venues and resources required)
• Manage attendance registers
• Submit comprehensive monthly report
• Own the administrative duties related to training including scheduling delegates, completing attendance registers and comprehensively reporting on programmes

Requirements

What we will love about you

• Communication & Influence
• Planning & Organizing
• Team Leadership
• Delivering Quality Results

What you'll need to do this role

• Grade 12/NQF 4
• 2+ years working experience in a Warehouse
• 3-5 years of working experience in Learning and Development as a Facilitator
• 2 years working experience in facilitating management and learnership programmes
• Health and Safety Certificate

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

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Description

• As a Finance Intern, you will gain practical experience in financial reporting, analysis, and planning.
• You’ll work closely with experienced finance professionals to support the smooth running of our accounting and financial management processes, contributing to the overall financial health of the company.

What you will love doing in this role

• Assisting with the preparation of financial statements and management reports
• Supporting the monthly and year-end closing processes
• Assisting in budgeting, forecasting, and financial analysis
• Helping with the preparation and submission of tax returns and compliance documentation
• Assisting with internal audits and preparing financial data for review
• Contributing to cash flow management and expense tracking
• Collaborating with various departments to support financial operations and decision-making

Requirements

What we will love about you

• We love finance enthusiasts who have a passion for numbers and financial strategy.
• We love analytical thinkers who pay attention to every detail in financial reports.
• We love problem-solvers who can interpret financial data to drive decisions.
• We love organized individuals who thrive in a fast-paced environment.
• We love clear communicators who can present complex data simply.
• We love team players who are eager to contribute and collaborate.
• We love professionals who are committed to accuracy and integrity.
• We love individuals who are always learning and growing within the finance field.

What you’ll need to do this role

• A completed Bachelor of Commerce in Accounting, Management Accounting, Financial Management, or a related field
• Strong analytical skills with a keen attention to detail
• Solid understanding of financial principles and accounting processes
• Proficiency in Microsoft Excel and accounting software
• Excellent communication skills and the ability to work collaboratively

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

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Description

• As a Telemarketing Contact Centre Intern, you’ll support operational excellence by helping to improve campaign effectiveness, streamline administrative processes, and provide performance insights.
• This internship is ideal for graduates with a passion for data, systems, and process efficiency within a fast-paced, customer-centric environment.

What you will love doing in this role

• Assisting with daily campaign performance tracking and reporting.
• Supporting the administration and coordination of call centre schedules, targets, and incentives.
• Helping to identify operational gaps and opportunities for workflow optimisation.
• Contributing to data quality checks and accuracy of agent performance records.
• Collaborating with supervisors and team leaders to prepare dashboards and insights.
• Assisting in documenting processes, SOPs, and performance review feedback loops.
• Supporting the use and enhancement of business systems and tools used in the contact centre.

Requirements

What we will love about you

• We love organised individuals who bring structure and clarity to complex environments.
• We love analytical minds who enjoy working with numbers and data.
• We love systems-thinkers who understand how tools and processes work together.
• We love curious learners who seek to understand how operations run and how to improve them.
• We love detail-focused individuals who ensure reports and data are accurate and timely.
• We love effective communicators who can share insights in a clear, concise way.
• We love team players who support and uplift those around them.
• We love proactive interns who show initiative and contribute beyond their task list.

What you’ll need to do this role

• A relevant diploma in Business Administration, Business Systems, or Mathematical Technology
• Strong proficiency in Microsoft Excel and general comfort with business software
• Analytical mindset and comfort working with data
• Excellent written and verbal communication skills
• Interest in contact centre operations and customer-focused environments

Behaviors we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

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Description

• To participate in Wowing our internal customer through the accurate and timely allocation of work to the showroom administration team and tracking of the same thereby allowing management access to the right information in a timely manner to effectively manage performance.

What you will love doing in this role

Operations Administration

• Engage with the showroom regional managers and showroom managers to understand and set out stock related priorities for the day/week etc and assignment of tasks as per priority.
• Engage with showroom manager to understand resource allocations for various tasks to ensure work is distributed appropriately.
• To actively engage with the showroom manager/Stockroom clerk to plan and produce a daily forecast work plan for the next day based on tasks and priorities and ensure daily goals are established at a person and task level.
• Track operational metrics eg Count progress/Liquidation during execution of task and escalate problematic performance to line manager.
• Manage timelines for counts and liquidation controls
• Follow ups on Liquidation with the Courier to ensure delivery of ALL stock handed over to coutier by showroom arrives at DC.
• Executes ad hoc tasks as per the business requirements.
• Manage ageing of all tasks created by Inventory department and ensure all items closed within SLA.
• Gain a high level of process and system knowledge to perform 1st line of troubleshooting for staff.
• Act as escalation point for all system related issues to WMS analyst and ensure timely closure of issues.
• Provide data and or reporting for daily, weekly, monthly reporting requirements.
• Monitors the Showroom inventory team and individual outputs in order to maximise the efficiency of the department.

Administration

• Timely and accurate administration of all departmental trackers pertaining to people and operational process.
• These include but are not limited to attendance, absenteeism, leave registers, departmental data capturing eg performance, efficiency, effectiveness etc.
• Provide data and or reporting for daily, weekly, monthly reporting requirements.
• Records minutes and manages closure for minutes within agreed timelines.
• Provide inputs for the line manager for signing off of time sheets.

Health & Safety

Hazards & Risks

• Identify all existing and new hazards and take all practicable steps to eliminate, isolate or minimise the exposure to any significant hazards.
• You aware of the health & safety hazards in the work areas and are adequately trained to carry out your duties in a safe manner.
• Employees to consult and participate in all Occupational health and safety matters.
• Employees need to elect and nominate health and safety representatives for their area.
• Every employee is expected to share in the commitment to health and safety.
• Every employee is accountable for their own health and safety while on duty.
• Each employee is expected to help maintain a safe and healthy workplace through:
• Comply with all Health & Safety compliance obligations requirements that are applicable to the operation
• Following all safe work procedures, rules, and instructions.
• Properly using all safety equipment and clothing provided.
• Act only in your scope of authority (Do only the work you were appointed and or trained for)
• You have the right to refuse any work or instruction if it is unsafe to do the work.
• Reporting early any pain or discomfort.
• Taking an active role in the company’s treatment and rehabilitation plan, for their ‘early and durable return to work.
• Reporting all incidents, injuries, and hazards to the appropriate person."

Environmental:

• Every employee to protect the environment from pollution and environmental degradation whilst at work.
• Comply with all environmental compliance obligations requirements that are applicable to the operation,
• Continually improve its environmental performance and prevention of environment impact and pollution.
• Employees to work in an environmentally responsible manner.
• The sustainable use of resources and the responsible disposal of waste.
• Promote and encourage the adoption of these principals.
• Maintain environmental emergency preparedness plans

Quality Compliance:

• Every employee to ensure quality products and services to all our customers.
• Focusing on our customer's needs, developing and delivering services which will exceed the customer’s expectations.
• Reduce risk by executing your tasks in accordance to trained work instructions and conduct business activities in an effective manner, while meeting statutory and regulatory requirements.
• Actively participate in the continous improvements of departmental procedures.
• Actively participate in ongoing training and assessments to ensure employees skills remain abreast to meet customers needs.

Requirements

What you'll need to do this role

• Completed Grade 12/Matric (Diploma advantageous)
• 2 years' of experience working in Distribution Centre.
• 1 years' of experience in a supervisory role.
• 1 years' of experience in an administrational role in a warehouse environment
• Clear criminal record.

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

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Description

• The ideal candidate will ensure bin integrity through continuous and accurate counting of stock across all counting methods.

What you will love doing in this role

Operations

• Accurately perform stock counting activities as per work instructions.
• Ensure all full pallet locations are maintained as single sku locations through counting activity.
• Removal of all damaged stock from set stock and ensure transacted to correct areas.
• Perform RBT stock relocation prior to counting in line with work instructions.
• Ensure all locations in DC are counted twice per year.
• Perform follow up investigations/ counts against stock errors identified in DC.
• Find lost stock in DC.
• Perform monthly counts
• Systems and Processes
• Understand use of applications across all counting modules eg cycle count, exception count etc.
• Advanced knowledge of SOP for inventory Management.

Talent Management

• Develop your own skill set to be competent in the following DC activities - bin to bin movements( transfers), split drops, picking.
• Improving PC skills by ensuring development plans are in place and training is attended ( on the job training or E- Learning).
• Drive a culture of accuracy and accountability and report incidents of non conformance.
• Must actively participate in a committee in DC ( H& S, Fun Committee, 5S etc.

Requirements

What we will love about you

• Communication & Influence
• Planning & Organising
• Team Leadership
• Delivering Quality Results

What you'll need to do this role

• Grade 12/Matric/NQF 4
• 5 years relevant experience

Behaviours we love

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun