Jobs at Hyundai Automotive South Africa

Job Description    

• Hyundai Automotive South Africa Pty Ltd is looking for a Warranty Analyst at Hyundai Head Office. The Warranty analyst will be responsible for providing an effective warranty claims analysis and validation service, advice, and support in order to ensure business and dealer operational compliance with specific rules and policies.

Specific Role Responsibilities    
Duties & Responsibilities: 

• Accurately and timeously analyse, evaluate and validate warranty claims according to policy
• guidelines, ensuring compliance and to prevent financial losses.
• Adhere to standard operating procedures (SOPs) within the area of accountability.
• Adhere to the standard operating procedures and guidelines within the area of accountability.
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Coordinate first approval rates of denied and/or rejected claims sent to Manager.
• Deliver work activities in a professional manner consistent with company values.
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable)
• Identify and develop solutions to improve operational service and quality.
• Report on transactional and process activities to enable timely and effective decision making.

Qualifications & Experience: 

• At least 3 to 5 years of experience in a similar environment.
• A Red Seal certification will advantageous. 

Skills and Personal Attributes    

• Computer literate
• Good organizational skills
• Strong technical skills
• Good written and verbal communication skills
• Presentation skills
• Ability to be Pro-active and take initiative
• Ability to work in a Team 
• Knowledgeable in customer service
• System Thinking

Deadline:1st September,2025

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Key Responsibilities And Duties

• Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
• Repair and service vehicles according to specific or franchise specifications
• Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
• Report to Foreman / Service Advisor promptly on any additional work required
• Obtain authorisation prior to carrying out additional work
• Obtain technical information from Foreman / Master Technician on problem jobs
• Adhere to Motus workshop policies and procedures
• Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
• Ensure that all oils and consumables used are recorded on the job card
• Ensure that worked hours are clocked correctly
• Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
• Do not leave keys in an unattended vehicle
• Ensure that work bay is kept safe, clean and tidy
• Report any faulty / broken equipment to the Foreman / Workshop Manager
• Ensure that special tools and equipment are used according to safety regulations and specifications
• Ensure that hand tools set conforms to Motus standard
• Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
• Reasonable requests by Management outside your job description will be performed from time to time

Qualifications and Experience    

• Qualified petrol/diesel Technician.

Skills and Personal Attributes    

• Qualified diesel/petrol technician

Deadline:2nd September,2025