Jobs at Juru Holdings

Job Description

We are seeking an experienced Business Architect with expertise in servicing operations to join our team and play a pivotal role in this transformation project. The successful candidate will lead the analysis, design, and integration efforts to ensure a cohesive and user-friendly servicing platform that meets the needs of customers, advisers, and the business.

Qualifications and Requirements:

• Proven experience as a Business Architect.
• Strong understanding of servicing processes, customer experience, and contact center operations (call center experience is an advantage).
• Proficiency in business process modeling, data analysis, and solution design methodologies.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to navigate complex organizational structures and manage multiple stakeholder perspectives.
• Familiarity with relevant tools and technologies for business architecture and process modeling.
• Analytical and problem-solving skills with a customer-centric mindset.
• Bachelor's degree in a relevant field (Business, IT, or related discipline).

Contract Duration: 3 to 6 months, with the potential for extension based on project needs and performance.

Competitive compensation will be offered based on the candidate's qualifications and experience.

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Job Description

Our client, a leading financial services company in Cape Town, is looking for an Intermediate Business Analyst to join their lending products team on a 6 month contract.

In this role, you will work closely with stakeholders to analyse and document business requirements for new and existing lending products. You will develop workflows, process maps, and functional specifications. 

Responsibilities:

• Gather and analyse business requirements from various stakeholders.
• Document detailed functional specifications for developers.
• Develop user stories, use cases, process flows, and wireframes.
• Conduct user acceptance testing.
• Identify process improvements and automation opportunities.
• Collaborate with development teams in an Agile environment.

Required Qualifications:

• 3+ years experience as a Business Analyst
• Financial services industry exposure
• Background in  lending products
• BA certification 
• Proficient in requirement gathering techniques and documentation
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities

The ideal candidate will be a self-starter who can work independently as well as collaborate on a dynamic team.