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  • Posted: Jan 22, 2025
    Deadline: Not specified
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    Liquid Intelligent Technologies is a leading connectivity, innovation and intelligent technology company across 13 countries, primarily in Eastern, Central and Southern Africa, that is building a digital future for Africa. Put simply, we connect people. We started out by questioning the way things are done and being single-minded in our determination to i...
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    Business Lead: Modern Work

    KEY TASKS:

    • Engaging with partner to determine their workload roadmap for customers.
    • Convert vendor workload roadmaps to suitable roadmaps for partners.
    • Drive sales and presales activities.
    • Hold regular meetings with partners advocating their workload focus.
    • Build suitable go-to-market campaigns for partners and their customers.
    • Business Strategy and Planning for workload focus.
    • Revenue Generation and Financial Performance for workload.

    ACCOUNTABLE FOR:

    • Accountable for revenue achievement of workload.
    • Accountable for partner development and skills.
    • Accountable for partner completing agreed activities per workload.

    ESSENTIAL REQUIREMENTS:

    • Technical and sales experience with Cloud Platforms and Cloud Applications.
    • Suitable vendor certifications – Fundamentals and Associate level.
    • Excellent oral and written communication skills.
    • Capability to match strategic, business and technical requirements to define workload campaigns and engagements.
    • Strong Customer Relationship Management.

    FORMAL QUALIFICATIONS REQUIRED:

    • Microsoft Fundamental Certifications (MS900 or AZ900 or SC900) - Essential
    • Microsoft Associate level Certifications (AZ104 or MS100/101) - Desirable
    • AZ304 Azure Architect Design - Desirable
    • Other recognized Cloud Platforms and Cloud Applications qualifications - Desirable

    ROLE RELATED EXPERIENCE REQUIRED:

    • Experience in Azure Presales 3 - 5 Years - Essential
    • Experience in Modern Workplace Presales 3 – 5 Years - Essential
    • Software/ICT marketing experience (cloud preferred) 5 – 7 Years - Essential

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    Senior Manager: Incident Management

    Role Description

    • Develop and execute incident management strategies, policies & procedures. Coordinate with various teams to ensure successful resolution of incidents.
    • Responding to a reported service incident, identifying the cause, and initiating the incident management process. Assign and escalate incidents to the appropriate resolver groups or individuals. Overall responsibility in the Incident Management process. Manage all major Incidents & events. Setup incident & crisis management teams and be the SPOC for incident control & management. Escalation Management for any critical incidents that do occur. Assess Incident Maturity. Develop plans and tactics to move up the process maturity curve. Communicate with stakeholders on the status, impact, and resolution of incidents. Reporting on compliance & non-compliance per area in incident management processes. Ensure continues improvement plans for incident management. Provide reports and metrics on incident management performance and trends. Conduct root cause analysis and identify preventive actions to avoid recurrence of incidents.  Monitor and improve all network monitoring and support functions
    • Engage with the various NOC support teams and implement operational improvement plans. Ensure performance requirements of network facility monitoring are met to ensure faults are attended to and restored in the shortest possible time. Engage, monitor, and report on the performance of the outsourced partners.Co-ordinate national network operations (Service Assurance) meetings. Effectively deal with network outage and monitoring shortfalls. Manage the effectiveness and performance of the network monitoring tools. Consult with senior management and review proposals to determine goals, time frame, funding limitations and procedures for accomplishing the improvements. Oversee and support the NOC with network monitoring functions under their control.
    • Co-ordination of the sub-departments, internal and external stakeholders to meet company operational goals and objectives. Proactive notification and updates of service failures to be sent timeously to respective stakeholders in order inform all impacted customers. Ensure efficient use of various ERP tools used by the organization to support functional analysis and reporting. Implement, document, and enforce applicable procedures to deliver a unified service within the department
    • Review report on all non-conformance issues. Reporting progress of network outages to senior management at regular intervals. Interact with internal and external stakeholder to implement plans to reduce any risks associated. Support and execute the company’s business continuity incident management plans for Network Operations. Effectively manage and report on network operations related EXCO escalations. Provide reports and metrics on incident management performance and trends. Conduct root cause analysis and identify preventive actions to avoid recurrence of incidents. Provide reports and metrics on change management performance and trends.                  

    Requirements

    • B-Degree/similar technical qualification or relevant technical experience in Operations: Essential
    • ITIL V3 Foundation: Desirable
    • Cisco or similar certification: Desirable
    • 5-8 years Telecommunications environment: Essential
    • 5-8 years technical experience and relevant technical certification: Essential
    • 3 years At least 3 years of experience in incident management: Essential
    • 3 years' Experience with IT service management tools such as ServiceNow: Essential
    • 3 years Knowledge of ITIL framework and best practices for IT service management: Essential
    • All Appointments are subject to the Labour Legislation in the respective country.

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    Senior Cyber Security Product Manager

    Requirements

    Key Decisions:

    • Decides whether the New Products and related services are aligned to customer needs and achieving the required objectives.
    • Decides whether the Product team leaders are successfully managing the specific functional area in line with the agreed strategic action plan.
    • Decides whether the Partner within the Partner ecosystem is capable of providing products and services for specific customer requirements.

    Accountable for:

    • The success and financial achievement of in-scope Products and Digital Transformation.
    • The management of new and existing products to successfully support the Business.

    Formal Qualifications Required:

    • First degree in relevant field or equivalent - Essential
    • Industry acknowledged Certifications related to Cyber Security, CISSP, CISA, CRISC, etc. - Essential
    • Vendor certifications aligned to our solution portfolio, e.g. Microsoft, Cloudflare, etc. - Essential

    Role Related Experience Required: 

    • 5 -10 years’ experience as a Cyber Security Product Manager or similar - Essential

    Method of Application

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