Jobs at M-KOPA

Expertise

• We’re looking for a proactive, detail-oriented professional with strong experience in EHS, facilities, and security management—particularly across multi-site retail operations.
• You’ll lead shop builds, ensure compliance with safety standards, manage third-party vendors, and drive emergency preparedness.
• You should be confident in audits, risk assessments, and crisis response. Your role will be pivotal in maintaining M-KOPA’s physical safety, security, and operational excellence.
• Key strengths include stakeholder engagement, strong project and time management, problem-solving, and a calm presence under pressure.

Key Responsibilities

Health & Safety

• Drive EHS strategy, performance metrics, and regulatory compliance
• Develop and enforce safety policies and shop build standards
• Lead emergency response planning, risk assessments (HIRA), and incident reporting

Audits & Training

• Conduct audits, field inspections, and follow-up on corrective actions
• Deliver safety training and onboarding for new joiners and staff

Incident & Security Management

• Lead incident response and business continuity efforts
• Oversee security vendors and ensure robust coverage (CCTV, alarms, access control)
• Standardize and enforce M-KOPA's security protocols

Shop Build Oversight

• Manage shop construction from planning to handover
• Ensure all work aligns with EHS, security, and retail standards
• Maintain shop readiness, safety, and cleanliness

Qualifications & Competencies

• Relevant Health & Safety qualification (SACPCMP/HPCSA); certifications in Safety, Facilities, or Security a plus
• 3–5 years in EHS/facilities/security in retail
• Knowledge of local laws, CCTV/access control systems, and vendor management
• Strong leadership, communication, analytical, and crisis management skills

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What You'll Own :

Travel & Experience Curation

• Design end-to-end travel experiences that exceed expectations while optimizing costs
• Build strategic partnerships with premium vendors to unlock exclusive benefits
• Transform travel from a necessity into a competitive advantage

People Experience Excellence

• Orchestrate seamless onboarding journeys that create lasting first impressions
• Manage our employee assistance program with empathy and discretion
• Be the bridge between our people and the resources they need to thrive

Workplace Operations Mastery

• Transform our office into a space where innovation flourishes
• Anticipate needs before they become problems
• Lead cross-functional projects that elevate our operational excellence

Fleet & Mobility Solutions

• Optimize our transportation ecosystem for efficiency and cost-effectiveness
• Ensure our mobile workforce stays connected and productive
• Drive data-driven decisions through insightful reporting and analysis

The Must-Haves:

• 4+ years of operational excellence in similar environments with team leadership experience
• Bachelor's degree in Business Administration, Operations, or related field
• Travel management expertise (because you understand the difference between a trip and an experience)

The Differentiators:

• Strategic Thinking - You see the big picture while mastering the details
• Relationship Alchemy - You turn vendors into partners and colleagues into advocates
• Adaptive Leadership - You thrive in ambiguity and turn challenges into opportunities
• Innovation Mindset - You find creative solutions when resources are limited
• Trusted Advisor - You handle sensitive information with absolute discretion
• Data-Driven Decision Making - You let insights guide your strategies

Why You'll Love Working Here

Impact & Ownership

• Direct reporting to our Senior Manager, Workplace Experience
• Collaborative partnership with our Senior People Partner SA
• Real influence over policies and processes that affect hundreds of colleagues

Growth & Development

• Exposure to cutting-edge workplace technology and methodologies
• Opportunity to shape the future of work in our South African operations
• Platform to build expertise across multiple business functions

Recognition & Rewards

• Competitive compensation package reflecting your expertise
• Comprehensive benefits that support your whole life
• Culture that celebrates innovation and operational excellence

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The Role

• We're looking for an experienced People Partner to drive our people agenda across South Africa while leading global people programming initiatives.
• Reporting to the HR Director for Markets, you'll be a strategic advisor to South Africa's leadership team and a key contributor to M-KOPA's talent strategy across all markets.

What You Will Do

Strategic Partner to South Africa Leadership

• Serve as trusted advisor to the South Africa General Manager and functional leaders, aligning people strategies with business priorities and market growth objectives.
• Partner with leadership to tackle organizational challenges and deliver innovative people solutions that drive business performance.
• Use people analytics to track key metrics, identify trends, and provide actionable insights that inform strategic decision-making

Drive Talent Excellence & Organizational Development

• Design and implement talent strategies for attraction, development, and retention across all South Africa functions.
• Lead organizational design initiatives, workforce planning, and succession strategies to support business scaling.
• Facilitate talent reviews and performance calibrations with leaders, ensuring fair and effective talent management processes.
• Drive people manager upskilling programs and leadership development initiatives across M-KOPA markets

Build High-Performance Culture

• Cultivate a growth-oriented, high-performance culture through effective performance management and employee engagement initiatives.
• Address employee relations issues with professionalism, ensuring consistent policy application and compliance with local labor practices.
• Coach managers and employees on best practices, conflict resolution, and professional development

Lead Change & Strategic Initiatives

• Manage complex organizational change initiatives, from planning through execution and measurement.
• Support business transformations, restructuring, and cross-functional project implementations.
• Collaborate with global People team and regional stakeholders to ensure seamless integration of people strategies.

What You"ll Bring

• 8-10 years of progressive HR experience with 4+ years partnering with senior leaders in fast-growth, complex organizations.
• Proven track record designing and implementing people strategies that drive measurable business results across local and global contexts.
• Strategic and operational range - equally comfortable with long-term planning and hands-on execution, with strong business acumen to translate people priorities into business outcomes.
• Cross-cultural expertise supporting distributed teams across time zones, with experience creating and scaling people programs across multiple countries or regions.
• Data-driven approach to decision-making with experience using people analytics to inform strategy and track performance.
• Exceptional coaching and advisory skills for leaders at all levels, with strong change management capabilities and ability to influence without authority.
• Understanding of African labor practices and regulatory environments, particularly in South Africa and broader West/East African markets.