Jobs at Mancosa

Job Description

Overview:

• This is a key role combining training delivery, technical support, customer service, and business development. If you’re passionate about technology, customer engagement, and enjoy a varied role with room to grow.

Main Duties and Responsibilities:

Planning and Training:

• Manage and update the shared training calendar in outlook
• Report to area managers any findings whilst training
• Allocate dates to specific areas: communicate with area managers
• Provide regular reports on activities, customer feedback, and market trends.
• Assist in planning training schedules, installation timelines, and customer follow-ups.
• On the Job & Classroom training
• Proceed with training as per the training calendar
• Conduct training on time
• Conduct kitchen, laundry and housekeeping training

New Business Development:

• Identify new business opportunities and contribute to generating sales leads.
• Represent the company at trade shows, customer meetings, and networking events.

Sales & Customer Liaison:

• Build and maintain strong relationships with customers.
• Perform demonstrations when required
• Update customers on new products.
• Provide designed solutions based on client needs.
• Act as a trusted advisor to customers before, during, and after implementation.

Service & Technical Support:

• Troubleshoot and resolve technical issues effectively.
• Deliver high-quality post-sales technical support, both remotely and onsite.

Installations:

• Carry out installation and commissioning of products at customer sites.
• Ensure all work is completed to a high standard and within specified timeframes.

Product Knowledge:

• Maintain a deep understanding of all company products and services.
• Provide expert training and demonstrations for customers and internal staff.

Internal Relationship Building:

• Collaborate across departments to ensure smooth project delivery.
• Provide technical insight to support sales, product development, and operations teams.

Ad-hoc Duties:

• Support the wider team with additional tasks as needed.
• Participate in internal projects and contribute to continuous improvement efforts.

Ideal Candidate Profile:

• Excellent communication and interpersonal skills.
• Technically skilled with hands-on installation and service experience.
• Comfortable presenting to groups and training others.
• Strong planning, time management, and organizational skills.
• Customer-focused with a proactive attitude.

REQUIRED SKILLS, KNOWLEDGE AND ATTRIBUTES:

• Qualification: Minimum Matric (Grade 12), or Relevant tertiary qualification advantageous
• Experience: 2 Years relevant experience
• Skills: Problem solving skills, attention to detail and high level of accuracy.
• Requirement: Applicants Must have a reliable vehicle and driver’s license

 Closing Date 05 September 2025

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Job Description

About this Role:

• We are looking for a dedicated and detail-oriented Debtors Clerk to join our Finance team. The successful candidate will be responsible for managing debt collections, maintaining accurate records, resolving queries, and ensuring smooth debtor processes.

Key Objectives & Main Duties:

Debtors & Collections

• Debt collections on all overdue amounts.
• Ensure that customers on hold are contacted for payment.
• Ensure all parties are informed daily of any accounts on hold.
• Extract and review an age analysis of all overdue accounts. Inform customers of outstanding balances and submit a weekly report to the Debtors Manager on customers who have not made payment arrangements or PTPs (Promises to Pay).

Administration & Filing

• Ensure that filing of documents is done accurately and timeously.
• Ensure archiving is done accurately and timeously.
• Create and maintain customer profiles on the database and communicate updates to all relevant departments.
• Update customer profiles with any/all information received as required.

Documentation & Reconciliations

• Ensure all picking slips are accounted for on both departments’ registers.
• Report any missing picking slips to the relevant teams.
• Perform reconciliations and provide support on 30-day client accounts.
• Ensure customers receive their daily, weekly, and monthly statements.

System & Process Management

• Manage and monitor feedback received from System 1A.
• Ensure that all on-hold accounts are timeously updated.
• Ensure payments are processed for all walk-in clients.
• Resolve all customer queries as soon as possible.

Additional Duties

• Perform any duties outside the norm of the position as required.

Requirements:

• Finance or Accounting qualification (Student Required)
• Proficiency in MS Office.
• Strong attention to detail, filing, and administrative accuracy.
• Good communication and problem-solving skills.
• Ability to work under pressure and meet deadlines.

 Closing Date 05 September 2025