Trainer/Technician (Hychem Company) at Mancosa

Job Description

Overview:

• This is a key role combining training delivery, technical support, customer service, and business development. If you’re passionate about technology, customer engagement, and enjoy a varied role with room to grow.

Main Duties and Responsibilities:

Planning and Training:

• Manage and update the shared training calendar in outlook
• Report to area managers any findings whilst training
• Allocate dates to specific areas: communicate with area managers
• Provide regular reports on activities, customer feedback, and market trends.
• Assist in planning training schedules, installation timelines, and customer follow-ups.
• On the Job & Classroom training
• Proceed with training as per the training calendar
• Conduct training on time
• Conduct kitchen, laundry and housekeeping training

New Business Development:

• Identify new business opportunities and contribute to generating sales leads.
• Represent the company at trade shows, customer meetings, and networking events.

Sales & Customer Liaison:

• Build and maintain strong relationships with customers.
• Perform demonstrations when required
• Update customers on new products.
• Provide designed solutions based on client needs.
• Act as a trusted advisor to customers before, during, and after implementation.

Service & Technical Support:

• Troubleshoot and resolve technical issues effectively.
• Deliver high-quality post-sales technical support, both remotely and onsite.

Installations:

• Carry out installation and commissioning of products at customer sites.
• Ensure all work is completed to a high standard and within specified timeframes.

Product Knowledge:

• Maintain a deep understanding of all company products and services.
• Provide expert training and demonstrations for customers and internal staff.

Internal Relationship Building:

• Collaborate across departments to ensure smooth project delivery.
• Provide technical insight to support sales, product development, and operations teams.

Ad-hoc Duties:

• Support the wider team with additional tasks as needed.
• Participate in internal projects and contribute to continuous improvement efforts.

Ideal Candidate Profile:

• Excellent communication and interpersonal skills.
• Technically skilled with hands-on installation and service experience.
• Comfortable presenting to groups and training others.
• Strong planning, time management, and organizational skills.
• Customer-focused with a proactive attitude.

REQUIRED SKILLS, KNOWLEDGE AND ATTRIBUTES:

• Qualification: Minimum Matric (Grade 12), or Relevant tertiary qualification advantageous
• Experience: 2 Years relevant experience
• Skills: Problem solving skills, attention to detail and high level of accuracy.
• Requirement: Applicants Must have a reliable vehicle and driver’s license

 Closing Date 05 September 2025