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  • Posted: Jan 11, 2025
    Deadline: Not specified
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    Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to ...
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    French Speaking Senior Implementation Project Manager

    What We’re Looking For:

    • An experienced French speaking Senior Implementation Project Manager. In this role your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
    • Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
    • Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

    What you will do:

    • Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
    • Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
    • Lead and manage client implementations to ensure smooth transitions.
    • Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
    • Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
    • Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
    • Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
    • Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
    • Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
    • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
    • Effectively communicate project status and deliverables with internal and external teams to ensure project success.
    • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
    • Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

    What you will bring:

    • A Bachelor's degree or higher and a minimum of 5 years of relevant experience in a client-facing role within software implementation, support or client management
    • Excellent written and verbal communication skills in French and English.
    • Fluency in Arabic is an advantage but not required. Please specify all your language skills clearly in your application.
    • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
    • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
    • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
    • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
    • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
    • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
    • A deep understanding of and passion for media, news, and current affairs.
    • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
    • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
    • The ability to legally work in the country of hire is required for this position.

    go to method of application »

    Implementation Project Manager

    What We’re Looking For:

    • As a Meltwater Implementation Project Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.
    • Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.
    • Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact. 

    What you will do:

    • Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
    • Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
    • Lead and manage client implementations to ensure smooth transitions.
    • Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
    • Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
    • Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
    • Develop and set-up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
    • Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
    • Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
    • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
    • Effectively communicate project status and deliverables with internal and external teams to ensure project success.
    • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.
    • Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

    What you will bring:

    • A Bachelor's degree or higher and a minimum of 2 years of relevant experience in a client-facing role within software implementation, support or client management
    • Excellent written and verbal communication skills in English.
    • Fluency in French or Arabic is an advantage but not required. Please specify all your language skills clearly in your application.
    • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
    • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
    • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
    • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
    • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
    • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
    • A deep understanding of and passion for media, news, and current affairs.
    • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
    • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
    • The ability to legally work in the country of hire is required for this position.

    go to method of application »

    Senior Sales Consultant

    What We’re Looking For:

    • Excited about the prospect of stepping into the Senior Sales Consultant role with us at Meltwater? We're on the lookout for individuals like yourself to join our dynamic team and drive the initiation of new business ventures. As a Senior Sales Consultant, your pivotal role lies in securing new business within our small to medium-market segment. You will drive a deep understanding of Meltwater's value proposition and will navigate through all phases of the sales cycle.
    • At Meltwater, it's not just about the title—it's an open invitation to explore avenues for personal and professional growth. Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership. 
    • Join our community, and you'll discover a culture that celebrates your individuality and empowers you to realize your full potential. Let's embark on this collective journey and redefine our approach to driving new business at Meltwater!

    What You'll Do:

    • Embrace the role of a 360 seller within the dynamic SMB landscape, proactively identifying and targeting potential new Meltwater customers.
    • Meet or exceed quarterly sales quotas by effectively identifying and targeting potential new Meltwater customers.
    • Utilize thorough discovery processes to qualify leads and prioritize efforts towards high-value opportunities.
    • Consistently deliver engaging demonstrations and persuasive sales presentations to captivate audiences and convert leads into customers.
    • Proactively manage contract negotiations to secure agreements that meet both customer requirements and company objectives.
    • Collaborate closely with internal teams such as Customer Success and Sales Operations to guarantee a seamless process for our clients.
    • Regularly assess progress towards quarterly goals and adjust strategies as needed to maintain momentum and achieve targets.

    What You'll Bring:

    • A Bachelor's degree or higher is preferred for this role, allowing you to leverage your academic strengths.
    • A minimum of 2 years of experience in business-to-business sales is required, with a demonstrated success in new business development.
    • Proficiency in negotiation tactics is essential, coupled with the ability to articulate intricate value propositions persuasively.
    • Proven track record of being results-driven, consistently meeting or exceeding sales targets.
    • Proactive approach towards executing targeted outreach initiatives and generating leads.
    • Strong organizational prowess, including adept management of the customer purchase process and skilful negotiation of contract terms.
    • Collaborative mindset, with the ability to effectively coordinate efforts with internal teams to ensure successful implementation.
    • Excellent written and verbal communication skills in English.
    • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days  a week
    • The ability to legally work in the country of hire is required for this position.

    Method of Application

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