Jobs at Meltwater

Description

• As the Insights Services Project Manager, you'll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely with internal teams, you'll design and execute report and research projects, develop reporting methodologies and be consultative to our clients . Your role will involve guiding the analyst team on your projects, fostering collaboration across departments, and ensuring effective stakeholder management. It's an opportunity to sharpen your project management skills, enhance client servicing abilities, and gain valuable leadership experience.
• Meltwater offers more than employment—it's a journey towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced leaders who are dedicated to supporting your growth journey. Join us, and you'll be part of a diverse community that celebrates your unique contributions and empowers you to reach your full potential. 

What You'll Do:

Technical & Operational Responsibilities:

• Own and manage a portfolio of Insights Services research projects for our Media Monitoring clients. 
• Lead projects to meet client objectives, adhering to schedule, budget, and quality targets.
• Serve as the primary point of contact on your Insights Services Projects for clients, partners, and internal stakeholders.
• Oversee and support analysts on a project basis, ensuring effective time and task management for high-value outcomes.
• Support the analyst team to interpret research findings to provide clear recommendations and high business value.
• Utilize Meltwater’s technology and diverse data sources to generate meaningful, actionable insights.
• Implement and refine methodologies to enhance quality, margins, and overall project health while mitigating risks.
• Maintain project discipline, documentation, and facilitate timely reviews for continuous improvement.
• Ensure data quality control, compliance, and integrity throughout all analytics processes.
• Collaborate cross-functionally to address project challenges, streamline execution, and maintain systems.
• Oversee vendor, contractor, and freelancer resources in coordination with our Resource Management Office to ensure efficient project execution.
• Conduct quality checks and implement best practices to uphold performance standards.
• Support smooth onboarding and integration of new clients into Insights Services and support them in a pro-active manner throughout the whole client lifecycle. 
• Foster team collaboration and stay informed on industry trends to drive innovation.

People Development & Management:

• Foster team culture and vision through leadership and mentorship.
• Aid management in implementing Learning & Development roadmap, sourcing training programs for Media Analyst upskilling.
• Create SOPs/Guidelines to ensure quality deliverables from team members.

What You'll Bring:

• Bachelor's degree in any field, but preferably from PR, Communications, Consumer Insights or similar fields. 
• Minimum of 2 years experience as an Analyst within the industry.
• Proficiency in Project Management with work experience.
• Relevant industry experience in media insights, reporting & analytics.
• Strong analytical aptitude with proven creative and critical thinking skills.
• Understanding of research methodologies, analysis methods and media measurement KPIs. 
• Strong client-facing skills with the ability to confidently present insights, lead discussions, and build trusted relationships with stakeholders at all levels
• Proficiency in data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Ideally, already proficient in the usage of SaaS-based media tech and platforms,
• Collaborative mindset with outstanding organizational and prioritization abilities.
• Fluent business-level proficiency in English with exceptional spelling and grammar skills.
   

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What We’re Looking For

• Join Meltwater's Client Insights team, where you'll step into the role of a Insights Analyst, contributing to our bespoke reports and project management for esteemed clients. Your analytical skills will shape customized reports and assist in managing key projects, utilizing both quantitative and qualitative media analysis to offer actionable insights. Working closely with internal teams and clients, you'll ensure timely delivery of high-quality reports, continuously refining techniques to meet evolving client needs. As a pivotal member of our data-driven approach, you'll collect, organize, and analyze customer research metrics to inform critical business decisions. Your duties will encompass data compilation, analysis, insight generation, and assisting in report development methodologies.
• At Meltwater, you'll immerse yourself in an environment fostering continuous growth, where mentorship and inclusive leadership are fundamental principles rather than mere catchphrases. Collaborate with experienced colleagues and respected leaders, continually evolving alongside industry trends. Within this dynamic environment, you'll thrive within a culture emphasizing empowerment and autonomy, making significant contributions to our expanding organization's success.

What You'll Do:

• Interpret customer requirements, translate them into reporting deliverables, and assist in generating dashboards, report templates, and query building.
• Track deadlines and deliverables to ensure prompt report delivery to clients, maintaining overall formatting and visual consistency of reports.
• Craft contextual and qualitative analyses based on KPIs, proofread/edit reports for accuracy, and verify numbers and report findings.
• Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
• Conduct quantitative and qualitative analysis of media data to provide clients with insights on brand perception, media performance, and industry trends.
• Project management to ensure customer satisfaction throughout the delivery process, analyzing mainstream and social media content to inform strategic communication objectives.
• Utilize Meltwater software, Excel, and PowerPoint to extract data, produce reports, and collaborate with internal teams and clients to enhance value-added initiatives.
• Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

What You'll Bring:

• 0-2 years of relevant work experience (client-facing roles are advantageous).
• Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English. 
• Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
• Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
• Proficient report writing skills, covering both qualitative and quantitative aspects.
• Customer-focused mindset with a commitment to exceptional client servicing.
• Critical thinking skills, facilitating insights derived from data analysis.
• Strong interest in current affairs, mainstream media, and social media trends.
• Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
• A keen interest in learning, adaptability, and resilience in a dynamic work environment.
• Excellent written and verbal communication skills in German or Arabic and English, particularly in report writing.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.