Jobs at Microsoft

• The Cloud Solution Architect role involves gathering customer insights, mapping architecture, and proposing digital transformation solutions based on Microsoft technologies. The role requires coaching team members to focus on customer experience through efficient delivery, driving adherence to Microsoft standards and recommended practices, and providing a holistic perspective of customer challenges and competitor architectures. The role is within the CSA Global Delivery team. It is a centralized group consisting of both full-time employees (FTEs) and Partner CSAs dedicated to enhancing the customer's experience with Microsoft as they transition to hybrid/public cloud solutions. We achieve this by offering our customers value through adaptable and efficient delivery methods, all underpinned by standardized processes.

This role requires

• prior experience on virtualization technologies such as Hyper-V, Azure Stack and/or VMware solutions.
• Azure Core Services: Compute, Networking, Storage
• Cloud Security: Azure Security best practices
• Experience with Customer and Partner Engagement
• This role is flexible in that you can work up to 50% from home.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND strong experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting;
• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND previous experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting;
• Technical Certification in Cloud Technologies (e.g., Azure, AWS, GCP etc).
• Proof of Working on Hybrid Cloud engagements

Responsibilities

Customer Centricity

• Gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps architecture and digital transformation solutions to customer/partner business outcomes. Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams to add and prioritize. Represents the customer/partner to internal teams (e.g., Engineering) to shape products and services by providing insights across the territory. Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and respectfully challenges customers/partners when going in the wrong direction, presents insights and alternatives, and takes action appropriately.

Business Impact

• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities). Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers' requirements.
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption.
• Ensures that the customer/partner's application has as few points of failure as possible. Consults and provides thought leadership for technical solution design, development, and deployment and supports the customer/partner throughout implementation to achieve value outcomes and Microsoft's Customer Promise.
• Understands industry trends and the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.

Technical Leadership

• Demonstrate the capability to act as CSA Pod Lead with ability to drive planning and delivery of Pod team by engaging CSAM and ATU, manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.
• Proactively develops technical and professional learning and development plan in alignment with and support from their manager. Role models effective technical readiness. Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Ready, Build, Ignite).
• Shares ideas, insights, and strategic technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external technical community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with the internal team.
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps

Important key criteria:

• Should have potential to scale as CSA Pod Lead with ability to lead planning and delivery of Partner Pod team by engaging account team
• Manage customer relationship by conducting monthly engagement reviews and assuring quality and be accountable for capacity planning, hiring, skilling and utilization of Pod members.

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Overview

• Acts as a thought leader in digital transformation across solution areas to advise customers.
• Helps the team create vision for the customers and develop plans to drive sales. Helps the team create vision for the customers and develop plans to drive sales.
• Leads their team on ways to implement and share close plans (e.g., how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure.
• Leverages global resources to help connect the partner ecosystems to form new market opportunities.
• Acts as the spokesman for Microsoft at external events.
• Establishes standards for customer/partner experiences. Oversees the end-to-end business across geographical regions.
• Ensures their team meet sales targets and operational standards and maintains the health of metrics within the assigned territory. Interacts with Corporate leadership and executive-level stakeholders to get support for their team and the geographical regions.
• Develops strategies to position Microsoft products, solutions, and/or services against competitors.
• In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Vision: 

• Deepen customer alignment by reducing account load and enabling more strategic, trust-based engagements.
• Drive unified solution conversations across the Azure stack, avoiding fragmented sales motions.
• Accelerate AI readiness by guiding customers through digital estate evolution and simplifying their cloud journey

Responsibility 

• Lead a team of SSPs aligned by solution area (e.g., AI, Data, Infra).
• Orchestrate customer conversations around specific solution plays and technical workloads.
• Improve pipeline quality and win rates by ensuring sellers articulate the full Azure value proposition.
• Manage change and execution urgency to meet evolving customer expectations.
• Provide strategic leadership in sales planning, execution, and team development

Strategic Impact

• Enhance execution across AI and non-AI workloads.
• Improve MACC (Microsoft Azure Consumption Commitment) health.
• Simplify team orchestration and deepen technical delivery.
• Strengthen Microsoft’s leadership in AI-powered cloud transformation

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 12+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 15+ years experience in technology-related sales or account management OR equivalent experience.
• 10+ years services sales or account management experience.
• 5+ years people management experience.

Responsibilities

Customer Engagement

• Champions adhering to sales frameworks and guidelines to assess and qualify sales opportunities, ensuring alignment with AI-enhanced sales methodologies and best practices. Serves as an escalation point and advisor for teams in securing highly complex, high-value strategic deals. Fosters a culture of collaboration across organizations (e.g., Account Team Unit [ATU], CSU, ISD, GPS), ensuring a comprehensive approach to deal orchestration and seamless transitions throughout the deal lifecycle. Drives advocating for and institutionalizing best practices that secure customer engagement and deal closure, and proactively mitigate risks that impact overall sales effectiveness and growth across the territory.
• Oversees team on directing and implementing sales strategy tailored to each customer's security priorities, showcasing Microsoft's dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights. Champions partner team interaction, expertly navigates resources and fosters lasting relationships that activate co-selling strategies that drive partner attach to each opportunity through every stage in the sales lifecycle. Champions partner organization connections (i.e. GPS) that foster enduring relationships, share gains, partner health and alignment with execution plans to accelerate customer value realization at scale.

Sales & Pipeline Management

• Architects the strategic framework for business analysis and identification of emerging opportunities to refine the customer portfolio and drive customer-driven innovation. Champions the integration of technologies (e.g., AI sales agents, automation, Power Platforms) to drive growth and market share across the territory. Provides expertise and vision across the territory on integrating propensity, renewal, consumption, and usage data to prioritize sales strategy. Steers teams in optimizing partner collaboration for each account and/or opportunity, ensuring seamless handoffs with other teams (e.g., Global Partner Solutions [GPS], Customer Success Unit [CSU], Industry Solutions Delivery [ISD], Partner) throughout the deal lifecycle.
• Empowers team to drive comprehensive sales pipeline reviews across the territory with internal executive stakeholders to drive forecasting accuracy and exceed sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision. Holds team accountable for maintaining sales and/or consumption pipeline hygiene on all opportunities and milestones using all available tools and processes. Hold teams accountable for maintaining usage and/or consumption pipeline hygiene to actively monitor adoption trends, identify opportunities for intervention, enabling customers to realize the value of solutions purchased, drive expansion, and ensure healthier, more predictable renewals.

Sales Strategy

• Provides strategic oversight for regional territory analysis and guides sales initiatives that address complex customer business priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs. Steers teams toward developing and advocating for innovative solutions and strategies that advance customer business objectives. Champions the identification and strategic resolution of gaps, enhancing market engagement and maximizing overall sales performance.
• Provides direction and guidance across cross-functional teams in leading strategic discussions with executive stakeholders and decision makers for high-value customers to deepen relationships and identify, qualify, and accelerate sales opportunities. Acts as a principal point of contact and ensures comprehensive strategic collaboration with internal executive stakeholders within and across organizations to optimize customer success on a broad scale. Champions strategic partnerships with account teams and customers to leverage technological advancements for market influence and competitive advantage. Advocates for and drives adoption of security principles in customer interactions, opportunity, and pursuits to ensure highest levels of trust and compliance standards. Champions a consumption/usage strategy with the team, and champions driving seller behaviors that include support solutions in every solution sale in collaboration cross organizationally as part of rhythms and scrums.
• Strategically directs multiple teams across regions in the innovation and deployment of solutions to advance artificial intelligence (AI)- and cloud-driven transformations for a broad customer base, emphasizing the integration of cutting-edge AI technologies and cloud services. Develops and communicates a cohesive strategic vision that differentiates Microsoft’s offerings and establishes market leadership in the competitive landscape. Oversees team on acting as a subject matter expert and trusted advisor for key strategic customers (up to the executive level), and leads the strategic integration of technologies and solutions that are in line with their goals that align and advance their strategic goals and drive digital transformation.
• Defines overarching strategy for regional teams on whitespace analysis and proactively uncovers business opportunities and market gaps within the assigned territory, utilizing AI-driven market intelligence tools to assess trends and insights. Acts as a subject matter expert for, and oversees team on systematically synthesizing and forecasting market intelligence, trends, and insights and drive sales outcomes. Develops and champions innovative market analysis methodologies to ensure strategic alignment with corporate objectives and anticipation of market evolutions.

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Overview

• Are you insatiably curious, deeply passionate about the realm of databases and analytics, and ready to tackle complex challenges in a dynamic environment in the era of AI? If so, we invite you to join our team as a Cloud & AI Solution Engineer in Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of cutting-edge projects that leverage the latest technologies to drive meaningful impact. Join us and be part of a team that thrives on collaboration, creativity, and continuous learning. 
• Databases & Analytics is a growth opportunity for Microsoft Azure, as well as its partners and customers. It includes a rich portfolio of products including IaaS and PaaS services on the Azure Platform in the age of AI. These technologies empower customers to build, deploy, and manage database and analytics applications in a cloud-native way. 
• As a Data Platform Solution Engineer (SE), you will play a pivotal role in helping enterprises unlock the full potential of Microsoft’s cloud database and analytics stack across every stage of deployment. You’ll collaborate closely with engineering leaders and platform teams to accelerate the Fabric Data Platform, including Azure Databases and Analytics, through hands-on engagements like Proof of Concepts, hackathons, and architecture workshops. This opportunity will allow you to accelerate your career growth, develop deep business acumen, hone your technical skills, and become adept at solution design and deployment. You’ll guide customers through secure, scalable solution design, influence technical decisions, and accelerate database and analytics migration into their deployment workflows. In summary, you’ll help customers modernize their data platform and realize the full value of Microsoft’s platform, all while enjoying flexible work opportunities. 
• As a trusted technical advisor, you’ll guide customers through secure, scalable solution design, influence technical decisions, and accelerate database and analytics migration into their deployment workflows. In summary, you’ll help customers modernize their data platform and realize the full value of Microsoft’s platform. 
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required qualifications

• 5+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ year(s) technical pre-sales or technical consulting experience
  • OR equivalent experience
• Expert on Azure Databases (SQL DB, Cosmos DB, PostgreSQL) from migration & modernize and creating new AI apps.
• Expert on Azure Analytics (Fabric, Azure Databricks, Purview) and competitors (BigQuery, Redshift, Snowflake) in data warehouse, data lake, big data, analytics, real-time intelligent, and reporting using integrated Data Security & Governance.
• Proven ability to lead technical engagements (e.g., hackathons, PoCs, MVPs) that drive production-scale outcomes.

Preferred qualifications

• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experience
  • OR equivalent experience
• 4+ years experience with cloud and hybrid, or on premises infrastructure, architecture designs, migrations, industry standards, and/or technology management
• Proficient on data warehouse & big data migration including on-prem appliance (Teradata, Netezza, Oracle), Hadoop (Cloudera, Hortonworks) and Azure Synapse Gen2.

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Overview

• As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process
• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
• Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

 Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Embodies our culture and values.

go to method of application »

Overview

• As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process
• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
• Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

 Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
• Embodies our culture and values.

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Overview

• The Cloud & AI Platforms Finance Manager in the Africa Sub-area is the Finance partner to the STU (Specialist Sales) and CSU (Customer Success) Leads. The successful candidate will develop deep subject matter expertise on ACR to deliver actionable insights to business partners as well as the Segment Finance managers & CFOs.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND sound experience of post-graduate financial analysis, accounting, controllership, or finance work experience OR
• Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND solid experience of post-graduate financial analysis, accounting, controllership, or finance work experience
• OR equivalent experience.

Preferred Qualifications: 

• Experience in Multinationals with multi-product/multi-segment finance roles is recommended
• Fluent in English
• BA/BS or MBA degree in Finance, Economics, CPA/CA preferred

Responsibilities

Drive ACR growth in the Geo through deep ACR analytics forward and backwards. Provide actionable insights to the Segment Finance managers and CFOs.

• Provide insights on ACR performance by understanding the growth trajectory for key customers
• Insightful analysis provided to business leveraging IAP depth on Commit & Complete
• Key finance contact for HQ finance and accountable for finance content for ACR ROB, Planning & Execution incl. budget, forecast and outlook
• Drive insights, analytics and action on key ACR motions and priorities for Africa including Migrations / Data & AI and MACC to ACR
• Leverage Corp models and analytics and CEMA community best practices to provide actionable insights through the segment controllers and CFOs

Prioritization:  

• Accountable for finance content related to ACR ROB, Planning & Execution incl. budget, forecast and ongoing insights in efficient manner.
• Responsible for executive insights on deviation from forecast based on drivers and trends

Controls & Compliance

• Drive compliance with STU & CSU LT with focus on consumption