Job Vacancies at Sun International

Job Description

• Stretching along the expansive and enchanting coast beside the Indian Ocean, Wild Coast Sun is guaranteed to delight adventure-seekers with a range of exciting activities. From the recreational to relaxational, you can explore and enjoy the exceptional standard offerings that is synonymous with a Sun International resort. 
• The perfectly positioned Wild Coast Sun encourages you to immerse yourself in the South Coast’s striking beauty. From the banks of a majestic river right through to the unspoiled beaches of Eastern Cape, Wild Coast Sun inspires unforgettable sea-side adventures.
• The hotel’s azure swimming pool affords guests the opportunity to recharge in the warm coastal sun while admiring a gracious sandy white beach. It is the perfect spot to inhale refreshing ocean air while embracing the calming sounds of crashing waves.  Wild Coast Sun’s iconic waterpark - Wild Waves Water Park has an exciting assortment of aquatic activities for all ages to enjoy.
• The park is home to some of the world’s best rides, o­ffering thrill-seekers adrenaline-pumping slides including the Aqualoop, Superbowl, the steep Speed Slides and Boomerango.
• Those looking for relaxation fun can revel in the rejuvenating Lazy River. Delve into an exceptional pampering session at the Mangwanani Private African Day Spa, with luxurious treatment and beauty therapy packages. All spa treatments are carefully curated by professionals that allow for a rejuvenating experience like non other.

Job Description

Job purpose

• The Stock Controller is responsible to supervise the replenishment of food and beverage stock and supplies to ensure the availability of par stock levels in line with operational requirements in accordance with stock control principles; as well as the accurate recording of inventory and stock management systems according company policy and

standards.

Stock Control

• Maintain par levels of stock in the warehouse
• Check and maintain all areas of the warehouse for cleanliness and proper stock storage
• Place orders in line with operational requirement, economical order quantities, authorization, and par levels.
• Check all deliveries against the order and document any necessary changes with respect to returns, price deviations, over/under deliveries.
• Conduct quality checks of stock received and provide feedback to the warehouse manager on all problems encountered with suppliers around the quality of products supplied.
• Submit all documents raised to the warehouse manager for review and authorization and maintain accurate records of all transactions and transfers in/out for various outlets.
• Supervise storage and rotation of stock (FIFO)
• Conduct daily inspections and checks including records of freezer temperatures for accuracy, completeness.
• Report on the deviations from the expected temperatures; log and follow-up on calls where maintenance needs to fix the freezers
• Do daily spot checks on stock items and investigate any discrepancies to system figures
• Participate in all mandatory stock takes according to procedure, and investigate variances with explanations to the warehouse manager.
• Report weekly on the running of the inventory group for a specific areas / outlets (including problems entailed / stock shortages etc.)

Cost Control

• Report on price changes or deviations during the receiving of goods and capturing of invoices
• Raise the purchase order requisitions as per the F&B operations needs and par levels of warehouse
• Charge all stock issues to revenue and cost centers as soon as stock is physically moved, ensuring that the goods issued are exactly as charged and stock is issued according to procedure.
• Print picking lists for store man to gather stock for the outlets
• Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses

People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members

Job Requirements

Education

• Grade 12
• 2-Year Diploma in cost management, stock control and / or procurement is an advantage

 Experience

•  3-5 years’ experience in a similar position at a supervisory level
•  Experience / exposure to the hospitality industry would be an advantage

Core Behavioural Competencies

• Problem-solving
• Decision-making skills
• Controlling people and non-people resources
• Planning
• Developing relationships
• Checking skills / Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Client service orientation

Technical Competencies

• F&B Product knowledge
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Numerical skills
• Pricing, product analysis
• Vendor Relationships
• Proficient computer skills (MS Office; Micros, IFS)

 Know How

• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure F&B customers receive exceptional experiences
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem- Solving

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.

Accountability

• Takes ownership of client requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Supervises progress, results and service offered on the shift
• Interprets customer requirements in terms of services available and facilitates operational processes
• Refers problems falling outside parameters to the manager for resolution.

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Job Purpose

• Responsible for providing technical support to users including performing desktop software and hardware installation; troubleshooting problem areas (in person, or remotely) and providing end-user assistance where required and maintaining an adequate spare parts inventory of systems, subsystems and component parts used in repair work.

Key Performance Areas

Stabilise data centre environment

• Detect and respond to technical problems
• Identify opportunities for continuous improvements and respond to feedback from service statistics / information (CSIP)
• Maintain the business unit computer services and equipment ensuring the configuration of the environment is in line with best practice
• Make recommendations on computer products or equipment to improve company productivity.
• Store a spare parts inventory of systems, subsystems and component parts used in repair work.

User engagement

• Respond to incidents logged by end-users that cannot be resolved telephonically
• Provide desktop support by using diagnostics to facilitate prompt resolution where possible
• Provide feedback to the service desk on resolution of incidents
• Coach end-users in the use of certain software

Desktop installations

• Make preparations for the installation of software
• Install or update required hardware and software
• Update SOPS and communicate with regard to resources 
• Update repository of standards

Vendor engagement

• Liaise with vendors with regards parts, repairs, services
• Schedule logistics if required
• Escalate issues identified if relevant
• Attend Vendor management meetings if required
• Complete orders for approval with regards work completed

Job Requirements

Education

• 2-Year Diploma in IT or equivalent NQF Level 6 in IT
• MCSE, ITIL Foundation Certification is an advantage

Experience

• Minimum of 2 year relevant IT industry experience

Certifications/Accreditation/Registration/Licenses

• Meets all requirements for a Gaming licence

Work conditions and special requirements

• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements

Skills and Knowledge

Core behavioural competencies

• Problem solving
• Assessing and evaluating information
• Initiative
• Decision-making skills
• Dealing with customers

Technical/proficiency competencies

• Technical acumen
• Risk Management skills
• Listening skills
• Telephone skills
• Understanding of Technology Operations
• Infrastructure Knowledge
• Client Computing
• Gaming Product and Service Knowledge
• Hospitality Product and Service Knowledge

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Job Purpose

• The Payment Processing Manager is responsible to lead and oversee SunBet’s end-to-end payment operations, ensuring secure, efficient and scalable payment solutions across markets, while driving strategic initiatives, optimising performance, mitigating risks and delivering a seamless customer experience. 

Job Scope

• Lead and manage the end-to-end payment function, driving payment strategy, partner selection, process optimisation, risk mitigation and regulatory compliance across multiple markets
• Oversee cross-functional teams and stakeholders, ensuring efficient payment operations, performance monitoring and actionable insights to support business growth and scalable, secure payment solutions
• Conduct in-depth assessments of payment landscapes in various markets to determine preferred methods, infrastructure capabilities and regulatory constraint
• Recommend payment solutions aligned with customer needs, business models and expansion plans
• Track emerging trends in digital payments, fintech innovation and regulatory changes that may impact business operations
• Identify, compare and evaluate potential payment service providers, acquirers and gateways based on reliability, cost, conversion rates, settlement cycles and integration complexity
• Lead the selection and onboarding of new payment partners to support product launches or market expansion
• Collaborate with Product and IT teams to integrate new payment methods and optimise transaction routing
• Work with the insights team to constantly analyse the performance of payment methods to ensure they are working efficiently.
• Frequently report on the analytics of each payment method and reasons for their relative performance metrics.
• Ensure payment systems operate with high uptime, strong authorisation rates and minimal transaction failures
• Continuously refine payment flows to improve customer experience and reduce friction
• Identify and monitor payment-related risks, including fraud, chargebacks, regulatory non-compliance and operational failures
• Work with Payment Processing teams to enforce AML/KYC requirements, data security standards and local regulatory frameworks
• Implement or enhance fraud detection tools, rules and monitoring processes
• Support commercial negotiations with payment service providers and vendors, ensuring favourable pricing, SLAs and service agreements
• Maintain strong relationships with payment partners and escalate issues to ensure timely resolution
• Evaluate payment service providers performance regularly and recommend optimisation or replacement when needed
• Analyse transaction data to identify trends, measure performance and provide insights that support commercial and operational decisions
• Use data to recommend improvements to payment routing, risk filters, and provider configurations
• Identify opportunities to reduce payment-related costs through improved routing, fee negotiations or alternative payment methods
• Streamline internal payment workflows, dispute processes and reconciliation activities
• Standardise payment practices across markets for scalability and efficiency
• Partner with Processing teams to resolve payment issues and enhance troubleshooting processes
• Work with Finance teams to ensure accurate reconciliation, settlement tracking and dispute handling
• Support Product Marketing and Growth teams with insights on local payment preferences and conversion barriers
• Create SOP’s to sustainably manage the E-Payments area, its team, its responsibilities, its key stakeholders and all areas which pertain to the department.
• Oversee the payment processing team, fostering a high-performing, collaborative culture while driving accountability and professional development

Job Requirements

Qualifications

• B Degree in Business/Finance/Information Systems or related field 

Experience

• 8-10 years’ experience in digital payments, fintech, banking, e-commerce or financial operations
• Experience working with payment gateways, PSPs, acquirers, or digital wallet providers for both Crypto and Fiat currencies.
• Exposure to regulatory environments and compliance functions (e.g., AML, KYC, PCI)

Skills

• Analytical Thinking
• Problem-solving
• Stakeholder Collaboration
• Adaptability & Learning Agility
• Attention to detail
• Customer-centric mindset
• Communication & Influence
• Results orientation   
• Payment Systems Knowledge  
• Payment Gateway & Payment Service Provider Expertise
• API Integration Understanding
• Risk, Fraud & Compliance Knowledge
• Data Analysis & Reporting
• Vendor & Contract Management
• Operational Process Management
• Technical Troubleshooting 

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Main Purpose of the job:

• The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering

Duties and responsibilities include:

• Identify issues with regards the floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house areas,
• Check and restock information brochures, Review the arrival and VIP lists daily and understands special requirements, assist in preparing and distributing welcome / VIP amenities.
• Be familiar with the hotel and resort facilities, promotions and activities.
• Acknowledge and greet all guests with a friendly smile and always treat guests with respect.
• Interact with guests and complete procedures on guest’s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc. Take and pass on messages to guests
• Deal with special requests from guests (like booking theatre tickets or storing valuable items)
• Inform guests of the services and accommodation rates in the hotel.
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
• Be present at the reception desk and always maintain proper decorum. Promotes and upsells the facilities of the hotel and knows the surrounding areas.
• when asked for directions. Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
• Interact with guests and provide professional service standards and relevant solutions.
• Educate customers on business unit facilities, products and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Job Requirements

Minimum requirements (Education and Experience)

• Grade 12.
• 3 Year Diploma in Hospitality Management/Business Management is preferred.
• 2 years’ experience in a customer service environment, preferably in a hotel environment.

Skills and competencies

• Ability to work shifts that meet operational requirements.
• Physically able to move around and stand for extended periods of time.
• Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements.
• Knowledge of an additional language (relevant to market) is an advantage.
• Hotel Product Knowledge (facilities and activities).
• Communication skills, Telephone skills & Listening skills.
• Proficient computer skills (MS Office, Opera), Upselling skills.

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Job Purpose

• Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction;
• Delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage.     

Key Performance Areas

Delivered F&B Plan

• Develop outlet objectives and deliverables in line with Unit F&B strategy
• Facilitate the communication and implementation of F&B deliverables for the outlet
• Conduct risk analyses into impact on short term profit margins
• Provide clear delegation of authority and accountability for deliverables
• Manage and allocate people and operational resources
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Provides feedback and reports back to management on the performance and challenges within the restaurant
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift
• Completes shift reports
• Collaborate with the F&B Manager to complete a competitor analysis of food and
• Compile action plans for the implementation of approved projects
• Measure ROI and performance on a regular basis
• Monitor F&B standards and processes
• Align practices with new legislative compliance around health, hygiene, safety and the Environment 

F&B Shift Management

• Develop outlet objectives and deliverables in line with Unit F&B strategy
• Facilitate the communication and implementation of F&B deliverables for outlets across the hotel
• Conduct risk analyses i.t.o impact on short term profit margins
• Provide clear delegation of authority and accountability for deliverables
• Manage and allocate people and operational resources 
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

F&B Product Enhancement

• Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
• Provide product rationalisation on a regular basis or as required
• Motivate new product enhancements
• Compile action plans for  the implementation of approved projects
• Measure ROI and performance on a regular basis

F&B Standards & Governance

• Monitor F&B standards and processes
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
• Encourage a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these 

People Management 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the outlet
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Budget management 

• Participate in the preparation of budget forecasts & controls for multiple outlets
• Consolidate Capex requirements for specific outlets
• Guide and consolidate the completion of Cost of Sales reports including:
• Theoretical COS per outlet for food & beverage respectively.
• Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
• Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS

Customer Relationship Management

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property

Job Requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• 5-6 years in the food and beverage industry of which at least 2 years experience in a supervisory role within the food and beverage environment 

Skills and Knowledge

• Food & Beverage Cost and revenue management
• Food & Beverage Product Knowledge
• Financial management
• Team Planning
• Operational Management
• Product Analysis & Development
• Stock control
• Intermediate Computer Skills
• Micros / Opera is preferred 

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Main Purpose of the job:

• Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with Internal professional standards and gaming regulations.

Duties and responsibilities include:

• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
• Record and prioritize all job cards.
• Move and place EGMs.
• Configure gaming equipment.
• Knowledge sharing on gaming products.
• Writing technical manuals as per operational requirements
• Clean-up move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment
• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information.
• Guest Interaction and Service
• Contact suppliers for technical support where relevant.
• Auditing and investigating Jackpot exceptions.
• Count variances
• Machine performance checks
• Other auditing as per operational requirements
• Reports variances and make recommendations.
• Ensures all corrective actions are implemented.

Analytical Reports: (Including but not limited to)

• Shift reports
• Month end Feedback reports
• Note acceptor reports.
• Card acceptance reports
• Power Supply voltage reports
• Suspicious meter movement reports
• Card update failures
• Network stats checks.
• Captures relevant data.
• Ensures RGP information is displayed. 

Job Requirements

Minimum requirements (Education and Experience)

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or
• Equivalent qualification.
• 2 years’ experience as a gaming technician will be an advantage.
• Experience in the gaming industry is preferred.

Skills and competencies

• Ability to work shifts that meet operational requirements.
• Physical ability to walk and stand for long periods of time, vision, hearing, speaking and literacy.
• Physically able to move machines.
• Full visual acuity (ability to discern colours).
• Manual Dexterity – ability to handle and work with tools applicable to the job.
• Ability to work without supervision.
• Gaming Component Knowledge.
• Gaming Component Servicing & repairs.
• System auditing& investigations.