Gaming Technician at Sun International

Main Purpose of the job:

• Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with Internal professional standards and gaming regulations.

Duties and responsibilities include:

• Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video.
• Record and prioritize all job cards.
• Move and place EGMs.
• Configure gaming equipment.
• Knowledge sharing on gaming products.
• Writing technical manuals as per operational requirements
• Clean-up move location.
• Keep workshop tidy and safe.
• Clean, store and secure equipment
• Investigate and resolve customer disputes.
• Provides accurate guest information including promotional information.
• Guest Interaction and Service
• Contact suppliers for technical support where relevant.
• Auditing and investigating Jackpot exceptions.
• Count variances
• Machine performance checks
• Other auditing as per operational requirements
• Reports variances and make recommendations.
• Ensures all corrective actions are implemented.

Analytical Reports: (Including but not limited to)

• Shift reports
• Month end Feedback reports
• Note acceptor reports.
• Card acceptance reports
• Power Supply voltage reports
• Suspicious meter movement reports
• Card update failures
• Network stats checks.
• Captures relevant data.
• Ensures RGP information is displayed. 

Job Requirements

Minimum requirements (Education and Experience)

• N5 National Electronic Certificate (light current) with relevant experience or
• S2 or National Electronic Diploma (light current) or
• Equivalent qualification.
• 2 years’ experience as a gaming technician will be an advantage.
• Experience in the gaming industry is preferred.

Skills and competencies

• Ability to work shifts that meet operational requirements.
• Physical ability to walk and stand for long periods of time, vision, hearing, speaking and literacy.
• Physically able to move machines.
• Full visual acuity (ability to discern colours).
• Manual Dexterity – ability to handle and work with tools applicable to the job.
• Ability to work without supervision.
• Gaming Component Knowledge.
• Gaming Component Servicing & repairs.
• System auditing& investigations.