Jobs at Mr Price Group

Job Description

• We’re looking for a Systems Support team member in our technology team.
• You’d be providing first level support for our Finance Business Applications by investigating errors encountered in the application and the database. 

Responsibilities
Incident Management                         

• Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
• Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
• Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams
• Ensure incidents are resolved as per SLA agreement          

Risk Management

• Ensure Access and Master data  to all applications are managed accurately 
• Proactively review all environments to ensure the mitigation of risks 
• Address risks identified by internal and external audit .
• Ensuring compliance with best practice and standards                     

Customer and Stakeholder Management                 

• Build a sustainable working relationship with customers to ensure good customer service
• Work with both internal and external teams to drive root cause resolution of incidents logged
• Application Environment Monitoring               
• Daily monitoring of our Application Environment and Integrations between applications
• Weekly/Monthly/Quarterly/Half Year/Annual Systems Tasks monitored and actioned          

Qualifications

• Relevant IT Diploma or Degree
• 1+ Year experience in a finance support environment with strong skills in 
• Financial systems (Microsoft Dynamics 365 preferred)
• SQL & Data Analysis
• Microsoft Excel

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Job Description

• The eCommerce Portfolio Manager plays a critical leadership role in aligning and executing IT/Tech commerce strategies across our eCommerce platforms — spanning web and mobile applications across multiple trading divisions. This role is responsible for managing the ecommerce delivery roadmap, prioritizing initiatives, and ensuring seamless execution through strong cross-functional collaboration.
• You will partner closely with architecture teams, divisional eCommerce leads, third-party vendors, ecommerce operations (In-store, fulfilment), customer service, and other stakeholders to drive platform excellence, elevate the customer experience, and optimize performance across all ecommerce omnichannel touchpoints.                         

Responsibilities
Driving Strategy:

• Translate IT Strategies into tactical solutions to address key business requirements, drive capability and produce delivery roadmaps. 
• Understand the current and future ecommerce trends and knowledge share amongst the team.   

Project, Innovation and Enhancements Execution:

• Oversee a portfolio of eCommerce initiatives and platforms, ensuring coordinated delivery, prioritization, and alignment across business divisions.
• Actively engage with all ecommerce trading divisions (Mr Price: Apparel, Home, Sport, Money, Cellular, Sheet Street and Miladys) and interpret their individual business ecommerce requirements. 
• Define and execute the e-commerce product roadmap aligned with business goals and customer needs.
• Own the end-to-end lifecycle of key e-commerce features including discovery, planning, development, testing, and go-to-live
• Plan, implement & support the Tech project and enhancement execution to promote productivity and ensure market ecommerce differentiation for the ecommerce trading divisions.
• Innovation & Solution Development: Foster a culture of innovation by identifying emerging trends and leading the development of market-differentiating solutions that enhance the ecommerce customer journey.

Risk Management:

• Highlight risks to the business and ensure compliance to legislation and company policy at all times throughout service lifetime. 
• Introduce sustainable processes and procedures that minimize risk and vulnerabilities within the environment and applications. 
• Address risks raised by auditing and security teams 
• Change Management: Manage the introduction of new features, updates, and systems in a structured way that minimizes disruption and maximizes adoption across departments.

Team Management:

• Ensure cross-functional collaboration between Tech, divisions and vendor teams to ensure seamless communication, efficient resource allocation, and cohesive execution.
• People & Vendor Management: Develop strong internal teams and external vendor relationships, focusing on upskilling, alignment, and consistent delivery of high-impact digital solutions.
• Ensure that the workload within the team is distributed fairly and in line with the team's priorities to deliver on departmental KPI's / targets but also challenging to drive intellectual growth
• Keep abreast of talent pool to contribute to the recruitment of top talent. Drive succession, training and development within the team to ensure resource capability and business continuity. 
• Conduct one-on-one check in's with the team to drive and cultivate the driving
• Lead the team which includes: managing performance, driving the culture or the Group, development of the team and recognition

Vendor Management:

• Drive partnerships with existing vendors to ensure on time and in full delivery. 
• Source innovative and cost effective solutions and vendors to push value to the Group.
• Operational responsibility to ensure that deployed services operate within the agreed SLA's and remain fit for purpose.
• Negotiate contracts with suppliers of services or software.
• Ensure vendors have sufficient capacity to deliver as per the approved Roadmap 

Product and Operations Management:

• Product Lifecycle Ownership: Maintain responsibility for the ongoing support, enhancement, and lifecycle management of digital products — ensuring stability, scalability, and security.
• Ensure maximum up time of all applications and services within the centralised retail domain architecture as per the agreed SLA agreement with business. 
• Delivery of RCA's and analysis of reoccurring incidents to promote product stability. 
• Build scalable solutions that ensure organic growth of the Group and optimal performance during load e.g. peak trade, Black Friday etc.
• Actively track and manage the budget to get maximum value.

Qualifications

• 5–10 years of proven experience in eCommerce, digital product management, or eCommerce project/portfolio management within a digital-first environment.
• 2–3 years in a leadership or cross-functional coordination role, ideally within a complex eCommerce or digital transformation context.
• Demonstrated ability to manage multiple digital projects or products simultaneously across large-scale or multi-brand organizations.
• In-depth knowledge of leading eCommerce platforms, such as Magento (including Magento 2), Shopify Plus, Salesforce Commerce Cloud, Oracle ATG, etc.
• Hands-on experience with order management and fulfilment ecosystems, including:
• Order routing and orchestration
• Click & collect
• Courier integration
• Distribution centre and fulfilment operations
• Experience working with native mobile apps, Progressive Web Apps (PWAs), or solutions built on React for eCommerce.
• Strong working knowledge of Agile methodologies, and fluency in tools like JIRA, Trello, Slack, and Asana.
• Proven ability to collaborate with UX/UI designers, developers, and QA/testing teams to deliver seamless digital products.
• Solid understanding of web analytics, conversion optimization, and performance tracking using tools such as:
• Google Analytics
• Hotjar
• BI tools like Tableau or RJMetrics
• Technical understanding of the following languages, config and dynamic :
• SQL
• CSS & JavaScript
• Application configuration
• Basic infrastructure considerations related to eCommerce environments (Stability and Scalability for high peak eg. Black Friday
• Experience with application integration between eCommerce platforms and supporting systems (e.g., ERP, CMS, OMS, Courier), including API integration and Magento 2 architecture.
• Knowledge of SEO, SEM, and digital marketing strategies that fuel eCommerce growth across diverse customer segments.
• Familiarity with customer experience enhancement tools such as:
• Nosto (merchandising personalization)
• Klevu (search optimization)
• Yotpo (rating and reviews - user-generated content & reviews)
• Our ideal person will also have the following key attributes: Outstanding communication, interpersonal and leadership skills; organization and time-management skills; effective negotiation and vendor management skills; proactive problem solver with the ability to think ‘out of the box’

Soft Skills & Core Competencies:

• Strong stakeholder engagement and communication skills (both technical and business-facing).
• Ability to manage vendors and third-party tools/software partners.
• Excellent problem-solving, prioritization, and decision-making skills.
• Capable of translating business goals into tech requirements and managing delivery across departments.
• Ability to thrive in a fast-paced, cross-functional environment.