Jobs at MTN

Responsibilities

Marketing Strategy and Commercial Leadership

• Collaborates to develop and drive overall Brand and Enterprise-wide Marketing strategy by identifying competitive advantage, and formulating the position that the brand wants to take in the market, integrating inputs from team across BU (including Regions) and business. Lead the implementation of yearly plans across functions, multiple processes, discipline technologies, products, teams  and customers in line with the overarching business goals and Strategy. This includes setting and communicating collective goals and objectives, integrating the Group and MTNSA strategy and direction
• Develop strategy using customer opportunities highlighted through marketing insights and communicating these strategies to the product houses
• Using key data, play a key role in defining end-to-end segment strategy for MTN SA
• Drives growth marketing through continuous experimentation and optimisation of marketing strategies and channel innovation while predicting the future needs of the market
• Ensure effective implementation of strategy within own team and portfolio by means of providing direction, and best-in-class methodologies, frameworks, models and roadmaps
• Collaborate regularly with Group COE leaders to align solutions with best practice and to the overall MTN strategy and guidance

Brand and Marketing Growth and Performance 

• Broadens marketing scope beyond traditional campaigns to uncover untapped target segments
• Leverages the latest digital and data platforms to find new ways of acquiring and retaining customers and creating different marketing models that fuel growth
• Ability to leverage AI to find opportunities and optimize processes and ways of work
• Play a critical role in creating thought leadership (Area-specific trends , industry best practice) across each BU space
• Research and keep abreast of new innovations , identify and share leading practices, concepts and benchmarks on a continual basis with own teams
• Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace
• Proven ability to design, commission and interpret customer focus groups and qualitative research to test campaign concepts, messaging and creative prior to launch

Marketing Spend Governance, ROI & Budget Control

• Establish a robust marketing investment governance framework
• Measures and controls the marketing function’s growth performance by the assessment of key performance benchmarks such as return on marketing investments, sales leads generated and revenue from marketing-generated sources
• Analyses revenue sources and develops advertising predictions to generate the highest possible return of  investment
• Implement Return on Marketing Spend (ROMS/ROMI) models
• Partner with Finance on ROI-led budgeting and forecasting
• Introduce attribution models, dashboards and reporting rhythms
• Eliminate inefficient or non-performing spend

Brand Governance, Policies and Procedures

• Oversee end-to-end marketing governance across products, processes, technologies, functions and customer segments. This includes BU campaign teams adhere to governance as set out by the Brand & Marketing team and to manage performance and quality
• Lead a central team that drives, monitors ensures compliance of the business-wide marketing strategy. This includes leading frequent strategy and operational alignment sessions with BUs
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance. Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions

Brand and Marketing Execution Leadership 

• Acts as custodian of the MTN SA brand and drives a brand-centric organisation across multiple BUs and locations, and continually monitors brand eminence and perception through Brand Health tracking
• Lead and ignite digital marketing capability and teams based on the latest customer trends to achieve the greatest customer reach and demand generation. This includes collaboratively designing and testing solutions through agile ways of work
• Manage performance and marketing success across BUs and segments and ensures synergies in operations
• Sets the marketing metrics and KPIs that the entire marketing function will be measured against and provides monthly dashboards on marketing performance. This includes tracking performance of marketing execution for the BUs and continuously managing and reviewing the performance and deliverables of direct and indirect reports to ensure that the goals and objectives are achieved. Ensure service delivery excellence at all times within area of responsibility
• Use AI and data analytics to optimize marketing operations, campaign targeting, and reporting
• Report on a monthly basis to CCOO relating to progress made within the division and in accordance with the measurement metrics set by the organisation
• Identifies opportunities for performance marketing and manages marketing partners to achieve marketing goals
• Oversee implementation, measurement, and evolution of brand and marketing solutions and activities for the business across area of responsibility. Establish feedback loops to measure ROI on successful solutions and report back on progress to leader and/or business leadership
• Oversee collaboration with BU teams to define problems (based on data insights), provide business relevant solutions and lead desirable initiatives that bring about meaningful change through synergies across all teams
• Lead, prioritise, align and enable implementation of related projects for MTN SA (impacting Brand and Marketing functions)
• Partner with vendors to provide design support for key services. Collaborate on the design of solutions and provide key inputs for execution
• Outline, develop and deploy change management practices and activities where required and as guided, and in collaboration with HR colleagues

Financial Management

• Develops and manages the brand and marketing budget for MTN-SA for maximum return of marketing investment and economies of scale. Collaborate closely with finance team in budgeting exercises
• Forecast, plan, develop and review the budget  and secure the necessary approvals
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Optimize spend, identify efficiencies, and drive innovative approaches to achieve more with less - maximise cost/benefit ratios     
• Ensure that all MTN company financial targets are met
• Ensure Vendor & IT costs are effectively managed

People Leadership /Management

• Reset team culture and address silos and conflict when they arise
• Build a collaborative, high-performing leadership team
• Establish clear operating models and decision rights
• Set integrated goals and objectives for the Brand and Marketing team within MTN in order to achieve a future-focused, future-fit high-performing organisation
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour.

Qualifications

Education:

• Minimum of 4 year Commercial/Marketing/Business Degree
• MBA or Masters in relevant field of study (Preferred)

Experience:

• Minimum 15 years’ experience including:
• Work experience in a strategic Global Brand Management/Commercial/ Chief Marketing Officer role
• Experience working in a global/multinational enterprise /FMCG
• Understanding of emerging markets
• Senior management track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in Digital Communication and Media
• Experience in continuous improvement through the implementation of best practices (Global Brand Management)
• Experience in Global Brand leading practices and trends
• Pan Africa multi-cultural experience
• Telecommunications industry experience
• Proven marketing ROI and budget turnaround experience
• Experience leading large, complex teams
• Regulatory knowledge (ICASA, POPIA Compliance, BCCSA)

Apply Before 01/19/2026, 11:00 PM

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Job Description

Mission/Core purpose of the Job:

• The Sales Support role is vital in reinforcing the bridge between sales excellence and customer satisfaction. By providing robust support to the sales team, dealers, and customers, this role aims to streamline the sales process, foster efficient operations, and contribute to the achievement of sales and activation targets through active collaboration and service excellence. 

Responsibilities

Sales Facilitation and Support:

• Assist in achieving and exceeding sales targets.
• Coordinate effectively with internal and external parties for the activation of sales.
• Handle customer transitions smoothly during upgrades and downgrades, maintaining high satisfaction levels.

Sales Process Efficiency:

• Collaborate with the order fulfilment team for timely and accurate processing and activation of orders.
• Address and troubleshoot a range of customer issues, including complex system-related queries, to enhance the sales experience.
• Support all sales-related functions, including order processing, documentation, and customer inquiries.

Administrative Excellence and Record-Keeping:

• Undertake administrative tasks with precision, ensuring order processing, ticket management, and system queries are accurately documented.
• Maintain comprehensive records of sales activities and metrics for performance analysis.
• Product and Process Mastery:
• Remain informed about product offerings, pricing, and promotions to support the sales team effectively.
• Provide actionable feedback for the refinement of sales processes and systems.

Proactive Customer and Sales Engagement:

• Manage and resolve inbound sales inquiries and customer queries promptly.
• Engage in outbound sales activities to nurture leads and facilitate sales conversions.

Cross-Functional Teamwork:

• Work cohesively with various internal teams to manage workload, including handling escalations and customer complaints to uphold customer loyalty.
• Contribute to the team's growth by sharing knowledge, creating training materials, and recommending process improvements.

Professional Attributes:

• A proactive, customer-centric approach, aiming to consistently improve the customer journey.
• Flexibility and adaptability to handle various tasks and adjust to evolving business needs.
• Team-oriented individual who values collaboration and can act as a liaison between different departments.
• Drive and motivation to take on additional responsibilities and support the sales team in a dynamic environment.

Skills and Competencies:

• Exceptional communication and interpersonal skills to interact with a diverse clientele and internal teams.
• Strong organizational and administrative skills, with attention to detail and a commitment to accuracy.
• Analytical abilities to interpret sales data and offer insights for performance enhancement.
• Problem-solving mindset, capable of handling customer escalations and complaints with tact and efficiency.

Qualifications

Education: 

• Minimum of 1-year tertiary certification /diploma in relevant field 

Experience:

• Proven experience in a sales support, customer service, or similar role, preferably within the telecom industry.
• Familiarity with order fulfilment processes and the ability to work with CRM systems and FNO portals.
• Strong understanding of Agility (including managing leads and tickets)
• Good understanding and proven experience in Qcontact 

Apply Before 01/17/2026, 01:00 AM

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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Functions:

• Manage the communication and coordination of customer cancellations, including scheduling, FNO deactivation, transportation, collection of equipment etc.
• Manage SLA process including monitoring, escalations and reporting.
• Process cancellations, returns, relocations, cancellations, credits, quotes and invoices.
• Provide additional reports on SLA breaches and how to prevent these going forward.
• Assist internal customers (contact centre agents). This could be answering a question, being available for a warm transfer, assisting a customer with a complex problem or training on processes and procedures.
• Assist with data clean up endeavours.
• Abide by all applicable regulatory and department practices and procedures.
• Ensure the effective resolution of complex problems either within the team or through an escalation process.
• Ensure that all processes and documentation is complete so that Supersonic does not pay unnecessary fees to third parties or create a poor customer experience.
• Compile and present reports to management as required.
• Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline.
• Keep accurate records of cancellations and schedules.

Knowledge

• Quality Management
• Value creator
• Project orientated
• FNO Portals
• Computer Applications - MS Office (Word, Excel, and Outlook)

Measures (KPIs for job)

• Accuracy Management
• Manage the entire cancellation journey without missing any steps.
• Cancelled within SLA
• Identify process improvements
• Identifying threats and weaknesses and finding ways to resolve such in most effective manner
• Gap analysis and ability to identify areas of concern and provide innovative ways to close the gaps.
• Co-ordination between other parties and stakeholders (sub cons, FNOs & customer) 
• Create and monitor plan for continuous improvement

Education:

• Minimum of a 1-year Diploma
• Preferred Qualification – Project Management Diploma
• Matric

Experience:

• Minimum of 3 years’ experience in an area of specialization. 
• Previous experience in the telecommunications or internet service provider industry is preferred.
• Experience working in a medium organization
•  Familiarity with cancellation system and terminology

Apply Before 01/18/2026, 01:00 AM

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Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Senior Manager Digital Enterprise Architecture is responsible for the following Key Performance Areas:
• Designing scalable, secure, and customer-centric digital ecosystems that support 5G, IoT, OSS/BSS modernization, and next-gen network services. 
• Align digital architecture with business goals, enhance operational efficiency, and deliver superior customer experiences in highly competitive telecom environments.
• Actively collaborate with Network, IT and Fintech teams to design and deliver cost effective Digital Architecture solutions to enhance Digital Architecture product offering & user experience.
• Keeping abreast of the latest trends in Digital Architecture technologies and incorporating them into architectural designs.
• Delivering scalable TV, Video on Demand, Advertising, Interactive content and mobile App solutions for telecom and media clients.
• Integrating third-party content providers, Advertising Platforms, Payment Gateways, and analytics platforms into mobile and TV apps.
• Supporting agile product teams with architecture blueprints, DevOps pipelines, and cloud-native deployments.
• Define and refine data strategy across Digital Architecture Channels. 
• Define, and get approval for tools, and technologies to support Digital Architecture services 
• Drive API standardization for integrating Digital Architecture services, and alignment with TMF and CAMARA, and other relevant standard bodies.
• Introduce generative AI initiatives across the Digital Architecture space to create value.
• Ensuring the accuracy, consistency, and security of data Digital Architecture platforms.
• Developing and supporting data analytics tools for user behaviour analysis and content recommendation
• Support Platform businesses on matters relating to Digital Architecture solutions.
• Ensure proper governance is observed when introducing new solutions.
• Ensure automation, easy deployment and sound infrastructure for Digital Architecture. 
• Chair the governance forums responsible for approving Digital Architecture   services.
• Oversee Digital Architecture   Capex and Opex across Group and OpCos.
• Collaborates extensively with Group Information Security and Opcos to enable the successful delivery and continuous enhancement of the Information Security posture.
• Enables innovation and seeks to leverage the relevant technology trends – e.g. artificial intelligence (AI), Machine Learning (ML), blockchain, edge computing - that can create value consistent with the strategic goals of the Business
• Works closely with the Group Supply Chain Management towards the appropriate sourcing strategy.
• Manage and oversee Digital Architecture operations and ensure that solutions are fit-for-purpose
• and meeting required business KPI’s and targets. 
• Maintains up-to-date portfolio of the approved Digital Architecture and tools partners.
• Deliver scalable TV, VOD, Advertising. Interactive content and mobile solutions for telecom and media clients, including live TV, VOD, and interactive content.
• Integrate third-party content providers, payment gateways, and analytics platforms into mobile and TV apps.
• Support agile product teams with architecture blueprints, DevOps pipelines, and cloud-native deployments.
• Drive self-service Digital Architecture   consumption and lifecycle management 
• Managing and maintaining the Digital Architecture releases across existing platforms and future Digital Architecture   platforms 
• Work with vendors to develop Support dashboards to be consumed by OPCOs and Group functions.
• Be an authority across the Group on all matter relating to Digital Architecture. 
• Provide thought leadership and managerial guidance to the Digital Architecture   team in Group and in the OPCOs.
• Works with HR and the IT leadership team to manage the Digital Architecture   talent within the organization for current and future needs

 
Key Skills required:

• Network and application design and security.
• Proficiency in enterprise architecture frameworks (e.g., TOGAF, Zachman).
• Strong understanding of cloud platforms (Azure), microservices, and APIs.
• Ability to align IT initiatives with business strategy.
• Proficiency in TV, Advertising and streaming technologies.
• Strong analytical thinking to assess complex systems and propose scalable solutions.
• Digital rights management (DRM)
• Secure video streaming protocols
• Cloud security 
• Strong communication and stakeholder management
• Digital Experience Architecture which should include Television, Mobile App, and access channels.
• OTT/IPTV Platform Design & Integration
• Advertising platforms design and integration.
• Mobile App Ecosystem (iOS, Android, Huawei AppGallery)
• Omnichannel Strategy & Customer Journey Mapping
• API Management & Microservices Architecture
• Cloud-Native & Edge Computing Solutions
• DevOps, CI/CD & Agile Delivery
• Data-Driven Personalization & Analytics
• Digital Rights Management (DRM) & Content Delivery Networks (CDN)
• Governance, Risk & Compliance (GRC)

Role Dependencies

• Active support from the General Manager Digital Platform & Services
• Active collaboration with Group Information Security, Supply Chain Management, Human Resources and Finance teams.
• Deep understanding of the MTN business strategy 
• Understanding of the Opco technology, business and regulatory context
• Alignment of OpCo and Group strategy initiatives
• Collaboration (Formal and Informal Relationships)

Responsibility towards:   

• Key customers: MTN Opcos, Group Technology, Group Strategy and Business Development, Group Commercial, Group Digital and Information Security
• Key suppliers: Key Technology Partners, Vendors, Relevant Industry Bodies

Qualifications

• Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree with Honours (B Eng / BSc Degree Preferred)
• MBA / Masters degree advantageous 

Experience:

• Manager track record of 5 years or more, with at least 3 years in Digital Platforms and Services
• Minimum 5 years in telecommunications, television or media industry
• Grasp of Cloud technologies and architectural consideration a must
• Good communication skills at the highest level (e.g. GOC and EXCO) levels
• Work across diverse cultures and geographies
• Proven track record of business improvement 
• Core skills on interface technologies (SOAP, REST, Kafka, JSON etc) 
• Experience driving digital transformation in the telecommunications sector

Competencies:

• Business Acumen, Problem Solving, Information processing, Influencing others 
• Data interpretation, Judgement, Continuous improvement, Reporting 
• Get it done, Communication, Innovative, Agile, Accountable
• Strong strategy acumen and excellent vendor management skills
• Proficiency in ArchiMate, Azure DevOps, Kubernetes, Docker, Android/iOS SDKs, React Native, OTT Middleware, DRM, CDN (Akamai, Cloudflare), Salesforce, Google ApioGee Kafka.

Other:

• Regional and international travel

Apply Before
01/21/2026, 01:00 AM