Jobs at MTN

Responsibilities

The Manager: Supplier Performance and Contract Management role is responsible to achieve the following objectives:

Strategy Implementation

• Assist Senior Manager in the formulation of tactical approaches, budget, contract and supplier management and planning activities for the Group.
• Provide input into the effective implementation of the GSSC MancoSA objectives by means of providing, frameworks, models, plans and roadmaps.
• Define the consequence management framework and continuously track supplier status (Green / Watchlist / Blacklist).
• Develop MTN processes for supplier performance and contract management (end to end i.e., Sourcing to contract retirement).
• Conduct supplier categorisation based on turnover and relevance and classify suppliers into type (i.e., preferred, commercial, challenger, alternative).
• Collaborate with GSSC team members and Legal to define contractual and commercial agreements, review suppliers’ feedback and arrange meetings with suppliers for clarification on GTB.
• Consolidate supplier issues and performance parameters to log in supplier performance systems.
• Review and assess supplier’s performance based on defined contractual terms and calculate penalties / discounts based on the agreed SLAs and quality metrics.
• Monitor changes to SCM related statutory, regulatory, legal compliances and update the contract templates post review from legal team.
• Develop a supplier warning system based on suppliers’ financial stability or performance, monitor on periodic basis and identify measures to mitigate supplier risk.
• Proactively phase out supplier and requalify supplier, based on quality/ performance criteria and/or qualification principals after pre-defined period.
• Manage and maintain the vendor master data (VMD) and periodically update the VMD with updated vendor information, phased out vendors etc.
• Collaborate with GSSC MancoSA procurement teams and consolidate the supplier feedback to prepare relevant reports on the performance levels, penalties accrued, discounts offered etc. based on the completed sourcing events.
• Act as advisor for MTN Group to provide optimal terms of reference (ToR) / terms and conditions (T&Cs).
• Build in depth Opco and Group understanding and support MTN Group with leading practices insights relating to the category contract management.
• Oversee and maintain the MTN Group contract database, ensuring all contracts are electronically stored and linked in designated system for secure, organized access.
• Manage contract coverage against supplier spend, closely monitoring and reporting on supplier expenditure to ensure alignment with contractual obligations and business objectives.
• Proactively manage local contract expiry and renewals, coordinating with internal stakeholders and suppliers to ensure timely updates and continuity of service.
• Collaborate closely with the broader GSSC team to implement local contracts effectively, supporting operational excellence and compliance across all procurement activities.
• Work with sourcing teams to embed contract compliance into the supplier selection and evaluation process, ensuring that all suppliers meet MTN’s contracting requirements.
• Monitor supplier compliance with all local master data requirements, relevant local legislations, and MTN contracting policy, taking corrective action as needed to mitigate risk and uphold standards.
• Summarise and simplify requirements related to assessing supplier performance and contract management into achievable outcomes and incorporate the same in the relevant planning sessions.
• Provide inputs to ensure adequate risk mitigation measures and controls regarding the sourcing categories are in place, and all signed NDAs, GFAs and Local Agreements are scanned and electronically stored for future reference.
• Work with Senior Manager, Manco GSSC to standardize and optimize the supplier performance and contract management processes in line with Group GSSC Procurement Excellence POD.
• Support in identifying best practices and share expertise and deep knowledge with other team members for upskilling and achieve set outcomes.

Continuous Improvement 

• Drive innovation and optimization initiatives within supply chain systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
• Drive initiatives to optimize contract management processes, enhance data accuracy, and ensure robust compliance frameworks are in place.
• Regularly review contract management practices, identify areas for improvement, and implement changes to strengthen contract governance and supplier performance monitoring.
• Actively participate in review sessions and identify areas of improvement for supplier performance and contract management.
• Analyse potential issues and risks to enable early resolution and course corrections.
• Analyse the business requirement for master data requirements / business intelligence reporting.
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs).

Key Deliverables

• Contract database tracking, monitoring and management 
• Supplier performance and evaluation report
• Supplier SLA monitoring and tracking
• Vendor master data maintenance 
• Supplier library and lists 
• Supplier Compliance Monitoring 

Role Dependencies

• Understanding of business strategy
• GSSC objectives
• Business operations and practices 

Qualifications

Education:

• Minimum 4-year Academic Degree (Business Finance / Supply Chain/Operations Management / Legal Degree preferred)
• Post graduate degree in Supply Chain Management and / or equivalent professional qualification (preferred) 
• Membership to Professional body for CSCP, MCIPS, SCM ASCM/SAPICS or equivalent (advantageous)

Experience:

• Minimum 5 years’ professional experience.
• 2-3 years of relevant working experience in supplier and contract management.
• Experience working in a medium to large organization, managing Supplier Performance and Vendor Contracts
• Experience working in reporting and analysis function
• Understanding of emerging telecom/ supply chain practices and trends 
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
• Experience in ERP (preferably Oracle).
• Experience in Spend Analytics and eSourcing Platform 
• Experience in continuous improvement through the implementation of best practices (SCM)
• Experience in working with various stakeholders.
• Experience in working under pressure and delivering under tight deadlines.

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver 
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

Functional Competencies:

• Contract Law and Lifecycle Management
• Understanding of Procurement Process and Supply Chain Fundamentals
• Spend Analysis 
• Supplier Market Analysis 
• Supplier Relationship Management Financial
• KPI & Performance Monitoring
• Business Case Evaluation

Skills:

• Business/ Financial Acumen
• Process Mindset
• Organisational Awareness
• Conflict Management
• Negotiation
• Data Presentation and Communication

Apply Before: 08/21/2026, 09:55 PM

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This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.

Responsibilities

• Contribute to quarterly planning, refining tactical plans weekly.
• Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
• Manage partner relationships to drive acquisition and activation.
• Forecast stock and materials, influencing their distribution.
• Supervise channel partners, ensuring compliance with call cycles and training.
• Conduct daily trade inspections and manage escalations.
• Ensure adherence to policies and guidelines.
• Build strong internal and external relationships, aligning execution with customer needs.
• Act as a liaison between in-trade realities and head office plans.
• Improve customer satisfaction through proactive issue resolution.

Qualifications

• 3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
• At least 3 years of experience in a specialized role, with supervisory experience.
• Proven ability to manage dual-channel models across large areas.
• Experience in managing multiple channel partners and informal/General Trade sales environments.
• Prior supervisory or lead field role experience is preferred.
• Strong skills in procedures, products, systems, channel partner management, and data analytics.
• Excellent communication and negotiation abilities.
• Ability to provide technical guidance and manage own performance.
• Experience in building a culture of continuous improvement and high performance.
• An ambassador for the team, embodying brand values and vital behaviors.

Apply Before: 09/01/2026, 03:00 PM

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Responsibilities

• Home Broadband is a scale and execution-led growth business in which commercial success depends on converting network availability and addressable demand into active customers through high-performing, cost-efficient sales channels. As MTN scales FTTH, FWA and unlicensed Home Broadband propositions across diverse African markets, the business requires strong sales operating discipline, effective lead and funnel management, productive multi-channel execution, rigorous management of customer acquisition costs and channel economics, and consistent adoption of scalable Group sales standards.
• This role exists to drive sales execution excellence, customer acquisition performance, channel productivity, and adoption of Group Home Broadband sales standards across OpCos, ensuring that Home Broadband growth is delivered in a scalable, repeatable, and commercially sustainable manner.
• Global Influences: Increasing demand for FTTH, 5G, smart homes, IoT, and high-speed internet connectivity is shaping broadband services. Global innovations and industry trends, such as cloud computing, fibre expansion, and smart technologies, are key drivers of service demand.
• Environmental / Industry Demands: There is a significant gap in home broadband penetration across Africa, with growing competition from both traditional and new entrants. Regulatory considerations and the need for partnerships with local infrastructure providers play a significant role in broadband rollout.
• Organisational Mission: MTN’s vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Qualifications
Sales Execution & Performance Management

• Drive end-to-end Home Broadband sales execution across lead generation, qualification, conversion, order capture, fulfilment and activation, with a strong focus on quality of acquisition.
• Establish and manage sales performance review cadences across OpCos.
• Identify sales funnel bottlenecks and channel underperformance and agree recovery actions with OpCos and follow through until performance improves.
• Monitor and improve sales productivity and conversion performance across all home sales channels.

Channel Optimisation & Customer Acquisition

• Improve customer acquisition performance across FTTH, FWA and unlicensed home propositions across CBU and EBU (SME and SoHo) customer segments.
• Drive footprint monetisation by increasing Homes Connected (HC) and take-up across serviceable FTTH areas, while maximising FWA sales within available network capacity.
• Optimise channel productivity across field sales, retail, telesales, digital channels, resellers, dealers, and strategic partners.
• Drive initiatives aimed at reducing customer acquisition costs while improving commercial returns.
• Evaluate and improve channel mix, channel effectiveness, incentive schemes, and ROI.
• Strengthen sales operating discipline across field sales, telesales, retail, digital, reseller, dealer and partner channels through effective lead management, incentive execution, and adherence to Group sales standards.

Operating Model & Capability Development

• Drive adoption and implementation of Group Home Broadband operating models, sales standards, playbooks, and toolkits.
• Establish repeatable and scalable sales practices across markets.
• Promote sales governance, process standardisation, and best-practice adoption.
• Build sales capability and execution excellence across participating OpCos.

Sales Enablement & Digital Adoption

• Drive implementation and utilisation of CRM, lead management, and sales enablement platforms.
• Improve sales funnel visibility, reporting accuracy, and customer journey management.
• Ensure compliance with Group sales processes, standards, and governance requirements.

Commercial Analytics & Insights

• Analyse channel and sales performance data to identify improvement opportunities.
• Produce commercial performance reviews and executive insights to support decision-making.
• Support sales forecasting, demand planning, and commercial readiness initiatives, including alignment of channel capacity, inventory availability, and fulfilment capability.
• Provide recommendations to improve revenue growth, conversion rates, sales effectiveness, and channel productivity.

Stakeholder & Market Management

• Partner with OpCo Home and Sales teams to drive execution against commercial targets.
• Influence cross-functional stakeholders to implement performance improvement initiatives.
• Facilitate alignment between Group Home Sales strategy and OpCo execution plans.
• Challenge market performance gaps, drive corrective action plans, and ensure accountability for delivery.
• Support the implementation and adoption of Group Home Broadband sales standards, operating models, playbooks, toolkits, and enabling tools across markets.

Apply Before
08/28/2026, 01:00 AM

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Responsibilities
Product Strategy & Proposition Development

• Support the development and execution of FTTH, FWA and adjacent home propositions across CBU and EBU (SME and SoHo) customer segments, ensuring propositions address the distinct needs, use cases and economics of each segment.
• Develop propositions including speed tiers, bundles, in-home connectivity solutions, and value-added home services.
• Translate Group product frameworks and strategic direction into practical, scalable propositions that can be localised across markets.
• Support customer segmentation and proposition differentiation to address varying affordability, usage, and household needs.

Product Lifecycle Management

• Drive the end-to-end product lifecycle from concept development and business case validation through design, launch readiness, commercialisation, performance management, and optimisation.
• Maintain product roadmaps, launch pipelines, and lifecycle governance processes.
• Conduct post-launch reviews and drive continuous product improvement initiatives.
• Ensure disciplined management of product performance and lifecycle decisions.

Market Launch & Commercial Readiness

• Work with OpCos to accelerate time-to-market for Home Broadband propositions.
• Identify launch dependencies and remove commercial, operational, and technology bottlenecks.
• Ensure propositions are fully prepared for commercial launch and operational scale.
• Support product pilots, market interventions, and controlled product testing initiatives.

Product Performance & Optimisation

• Monitor product performance across markets, including uptake, ARPU, usage, churn, customer experience, attachment rates, and commercial outcomes.
• Analyse product performance trends and identify opportunities for improvement.
• Recommend corrective actions and optimisation interventions to improve commercial performance and customer value.
• Drive initiatives aimed at increasing customer engagement, retention, and lifetime value.

Customer & Market Insights

• Utilise customer research, market intelligence, competitor benchmarking, and usage analytics to identify proposition gaps and new opportunities.
• Translate customer and market insights into actionable product enhancements and interventions.
• Monitor emerging market trends and evolving customer needs within the Home Broadband ecosystem.

Product Governance & Standardisation

• Drive adoption of Group Home product standards, playbooks, reusable frameworks, and best practices across OpCos.
• Balance standardisation with market-specific localisation requirements.
• Ensure adherence to defined product governance frameworks and decision-making processes.
• Promote consistency and scalability across the Home product portfolio.

Cross-Functional Collaboration & Stakeholder Management

• Partner with Sales, Pricing, Customer Operations, Technology, Digital, Finance, and OpCo teams to ensure product success.
• Ensure propositions are commercially attractive, technically feasible, operationally supportable, and scalable.
• Facilitate alignment between Group strategic objectives and OpCo execution plans.
• Influence stakeholders across a matrix organisation to drive execution and delivery.

Innovation & Portfolio Evolution

• Contribute to the evolution of the Home Broadband portfolio through emerging technologies, digital services, strategic partnerships, and new connected-home use cases.
• Identify opportunities to strengthen MTN's competitive position through proposition innovation.
• Capture and institutionalise learnings from pilots and successful market initiatives.
• Drive replication of proven products and best practices across markets.

Qualifications
Education

• 4-year Bachelor’s degree in Business Management, Commerce, Marketing, Economics, or a related field.
• Postgraduate qualification advantageous.

Experience

• 5 - 8 years' experience in Product Management, Telecommunications, Broadband, or Consumer Technology environments. 
• Significant experience managing FTTH, FWA, or related broadband products. 
• Proven experience in proposition development, product lifecycle management, and commercial performance optimisation. 
• Experience working across multiple markets and stakeholder groups. 
• Demonstrated success in launching and scaling customer-facing products and propositions. 
• Experience working within matrix organisations and leading initiatives through influence.

Functional Competencies

• Home Broadband Product Management Expert – strong experience managing FTTH, FWA, and Home Broadband propositions.
• Product Lifecycle Management Specialist – expertise in proposition development, launch management, optimisation, and lifecycle governance.
• Value Proposition & Segmentation Expert – skilled in customer segmentation, proposition differentiation, and customer value creation.
• Commercial Product Management Specialist – strong understanding of customer acquisition, ARPU, usage, retention, lifetime value, and product economics.
• Customer & Market Insights Analyst – ability to translate customer research, market intelligence, and competitor insights into product interventions.
• Commercial Analytics & Performance Management Expert – skilled in analysing product performance and driving commercial optimisation initiatives.
• Product Governance & Framework Implementation Leader – experienced in implementing product standards, playbooks, frameworks, and governance disciplines across markets.
• Cross-Market Product Delivery Specialist – experienced in driving product execution and localisation across multiple markets.

Leadership Competencies

• Strategic Product Execution Leader – translates Group product strategy into scalable propositions and commercial outcomes.
• Cross-Functional Collaboration & Influencing Expert – drives alignment across Sales, Pricing, Technology, Digital, Finance, Operations, and OpCos.
• OpCo Partner & Influencer – able to work hands-on with markets and drive adoption without direct authority.
• Time-to-Market & Delivery Champion – accelerates launches, removes bottlenecks, and drives execution excellence.
• Structured Problem Solver – analytical, disciplined, and focused on practical business solutions.
• Performance Improvement Leader – uses insights and performance data to drive sustainable product growth.
• Executive Communicator – translates complex product and performance issues into clear recommendations and actions.
• Innovation & Portfolio Growth Driver – identifies emerging opportunities, partnerships, technologies, and new connected-home use cases.

Apply Before
08/28/2026, 01:00 AM

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Job Description

Mission/ Core purpose of the Job

• The Senior Specialist: FinTech LISO plays a vital role in ensuring the secure, compliant, and efficient operation of MTN SA's FinTech ecosystem from a legal, information security, and operational governance perspective. This role is focused on embedding rigorous governance and compliance practices within FinTech product lifecycles to safeguard MTN’s financial technology platforms against regulatory breaches, security threats, and operational risks.
• The core purpose is to support the Senior Manager of Governance and Compliance by implementing, monitoring, and continuously improving frameworks, policies, and controls specific to the FinTech environment that comply with local and international regulations relevant to financial services, data protection, anti-fraud, and IT security.

Responsibilities

Key Activities & Responsibilities
FinTech Governance and Compliance

• Implement and enforce compliance frameworks specifically for FinTech products such as mobile money platforms.
• Monitor FinTech services to ensure adherence to financial regulations and telecom-related regulatory requirements.
• Support preparation for FinTech regulatory audits and regulatory reporting specific to FinTech operations.
• Collaborate with compliance teams to address FinTech-specific regulatory changes and ensure timely adaptation.
• Ensure FinTech operations comply with data privacy laws (e.g., POPIA, GDPR) affecting customer financial data.

FinTech Information Security

• Apply and monitor security controls protecting FinTech assets including digital wallets, payment gateways, APIs, and transaction processing systems.
• Conduct risk assessments focusing on FinTech-related security vulnerabilities such as fraud, data breaches, and transaction risks.
• Participate in and lead the security design and implementation of all products across FinTech- design phase security and post implementation.
• Ensure secure software development practices (Secure SDLC and DevSecOps) are followed in FinTech system development and maintenance.
• Respond to FinTech security incidents, coordinating investigations and remediation with security and IT teams.
• Promote FinTech security awareness among internal teams and relevant FinTech vendors.

FinTech Operational Risk and Controls

• Identify and mitigate operational risks related to FinTech product lifecycles including fraud, transactional errors, and compliance deviations.
• Support embedding operational control measures during FinTech product launches, upgrades, and major changes.
• Monitor FinTech transaction processing and system availability to ensure operational integrity and regulatory compliance.
• Maintain updated FinTech operational procedures that enforce security and compliance standards.

Vendor and Third-Party Compliance in FinTech

• Support assessment and continuous monitoring of FinTech third-party vendors such as payment processors and technology providers for compliance with MTN FinTech policies.
• Assist in reviewing FinTech vendor contracts to ensure inclusion of required compliance and security clauses.
• Track vendor compliance performance and collaborate to resolve FinTech security or governance issues.

FinTech Regulatory Monitoring and Advisory

• Stay informed on evolving FinTech regulations impacting MTN’s digital financial services.
• Advise FinTech teams on regulatory changes and help incorporate these into product and operational practices.
• Liaise with relevant regulators and FinTech industry bodies on compliance and governance matters.

Reporting and Documentation for FinTech

• Compile and maintain documentation of FinTech compliance, security assessments, and governance activities.
• Prepare FinTech governance and compliance reports for management and auditors highlighting risk status and control effectiveness.
• Support FinTech audit preparations by organising required documentation and addressing audit queries.

FinTech Training and Awareness

• Deliver FinTech-focused compliance and security training to FinTech business and IT teams.
• Drive awareness campaigns on FinTech risks, controls, and regulatory requirements to foster a culture of secure and compliant FinTech operations

Qualifications

Education

• Minimum of 3 year degree/diploma in Information Technology, Computer Science, Law, Finance, or related field.
• Professional certifications in Information Security (CISA) or Governance/Risk Compliance (CISM, CRISC) advantageous.

Experience

• Minimum 5 years experience in IT governance, information security, compliance, or FinTech operational risk environment.
• Experience with FinTech products or financial services technology preferred.
• Familiarity with regulatory frameworks such as POPIA, GDPR or equivalent financial regulations.
• Experience supporting governance and compliance programs without direct people management accountability.

Skills

• Strong understanding of IT security, risk management, and compliance frameworks.
• Excellent analytical, problem-solving, and attention to detail skills.
• Effective communicator with strong stakeholder management capabilities.
• Ability to interpret and apply complex regulatory requirements in a FinTech context.
• Self-motivated and able to multitask while working independently.
• Knowledge of agile and design thinking methodologies is an advantage.

Apply Before: 08/28/2026, 01:00 AM