Jobs at Nexio

ROLE PURPOSE

• The successful candidate will be responsible for designing schedules, assessing risks, monitoring staff and sub-contractors, budgeting, and tracking project progress. Leading an operations business team in developing, testing, supporting, and maintaining technical solutions. Ensure that project objectives are attained on time and within budget. The person will need to effectively communicate project scopes, schedules, and budgets with both customers, and contractors on an executive and junior level.

KEY REQUIREMENTS

OBJECTIVES

• Co-ordinate the implementation of Network Infrastructure projects through the complete project lifecycle as well as the delivery of project deliverables (systems, products and services) within specified time, specifications/ Quality and available resources.
• Perform project definition activities such as facilitating the creation of project teams and defining project deliverables as per requirement.
• Provide CAPEX cash flow projections based on the acceptance schedule delivery program
• Participate in contracts/ price negotiations where applicable.
• Measure the delivery progress of contracted deliverables against the agreed quality standards and systems/ products as well as the project plan.
• Report on project progress to stakeholders.
• Identify and manage risks. Decide upon and facilitate or authorize corrective action.
• Manage the implementation of specific new products and services.
• Integrate project work through but not limited to interfacing and liaising with all relevant groups/ divisions within the company.
• Maintain project quality standards through adherence to Project Management methodology/ processes.

Outputs:

• Implemented projects
• Controlled Documentation
• Facilitated Processes
• Managed Projects
• Compiled Project Rep

Certifications/Experience

• 8-10 years of experience within the ICT environment including:
• Minimum of 5 years Project Management experience (Essential)
• Minimum of 3 year’s experience in the ISP environment (Essential)
• Exposure to the networking environment. (Essential)
• Experience in the IP Environment (Advantageous)
• Experience working with international service providers (Advantageous)
• Minimum of 2 years’ experience in the planning and roll-out of IP-based platforms, systems, or services (essential)
• Contractor management (Desirable)

Experience

• Project management Methodologies
• Telecoms Service Frameworks and Architectures
• MPLS / IP networks
• Cisco Products
• Satellite / VSAT systems
• VOIP systems
• Business Ethics
• Engineering Standards
• Business Processes
• Financial management
• Policies and procedures
• Business environment
• Performance management
• PC literate and absolute understanding and application of project management tools and techniques in a complex systems environment

Soft Skills

• Communication Skills
• Leadership and supervision
• Team orientated
• Ability to work independently and take initiative
• Proactive and assertive
• Co-ordinating Skills
• Interpersonal Skills
• Critical Thinking
• Analytical
• Facilitation Skills
• Problem Solving Skills
• Negotiation Skills
• Decision-making Skills
• Active listening Skills
• Social perceptiveness
• Management of personnel resources
• Time management

Deadline:24th July,2025

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Job Description

• The key function of the role is to provide leadership, direction and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment across both Private and Public Sector. The role will also be responsible for setting sales quotas and goals, creating sales plans, analysing the market for relevant opportunity and business development, assigning sales territories and building a high-performance sales team and culture. The execution thereof will be conducted within defined vertical segments through a putting in place clear and consistent account management strategies, with a view to create a focus for all segments for deliberate engagement and delivery of organisational goals.
• As a senior sales leader, it will be required that the role be able to engage customers at senior and executive levels, to drive customer business priority alignment with Nexio’s value proposition and offering. An ability to drive alignment with strategic partners and OEMs to drive joint engagement into the market will be key to success in this role. As part of the senior leadership team, the person works closely with the Managing Executive – Sales & Marketing for overall segment sales organization performance, the profitable achievement of segment sales organization goals, and for aligning segment sales objectives with firm business strategy.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations.

ROLE PURPOSE

• The Senior Account Manager (SAM) will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business landscape.
• SAM will have enough knowledge of the market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements.
• As a SAM understanding the Industry Verticals and the strategies needed to be effective and offer Industry Specific solutions.
• The SAM will assist in identifying solutions that need to be offered as part of collaboration with internal Nexio pre-sales-, product-, services- support staff with engaging, open communication and teamwork.
• Engaging customers in unison with Nexio’s strategies and passion for service excellence and professionalism.
• SAM engages at customer C-Levels and offers solution and services with a thorough and comprehensive understanding of their organization which supports the continued provision of essential solutions and services in a timely, efficient, and effective manner.
• SAM need to have the ability and is capable of prospecting large enterprises at an executive level and to manage multiple customer accounts efficiently and effectively.
• Exciting the customer and delivering an exceptional experience is part and parcel of the SAM and what the SAM must provide.
• Act as the customer lead to the extended solution and / or service delivery team.
• The above objectives and ability to manage stakeholders and outcomes will be essential to succeed.

ROLE REQUIREMENT

• Alignment with key strategic initiatives as determined by the Board from time to time.
• Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals.
• Complete understanding of Nexio’s annual Revenue and Gross Profit budget deliverables and how each individual AM’s success is imperative to delivering on target and on budget.
• Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and back-office processes
• Deliver on targeted Revenue and Gross Profit values
• Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purchase orders.
• Thorough understanding of the market and market verticals and their associated technological and business requirements.
• Knowing, understanding and mapping Nexio focused solutions to customer requirements.

Additional Information:

• Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments. A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• A successful Senior Account Manager is a self-motivated individual who can perform at optimal levels under pressure.
• Ideally must be an expert in an enterprise business or industry vertical.
• A good communicator and an original thinker that can offer ideas about generating new sales and effectively deal with people to maintain customer satisfaction.
• Ability to market and close the sale of solutions.
• Negotiation skills to secure accounts at a profit.
• Interpersonal skills to communicate with customers over the phone and in face-to-face meetings.
• Analytical skills to judge the current market and the competition to set accurate pricing.

QUALIFICATIONS & EXPERIENCE

• Matric
• Degree in Business Administration, Marketing, or similar field.
• Post Graduate qualification in Business Administration, Marketing, or similar field will be advantageous.
• 8+ years' experience delivering solution led sales.
• Understanding of sales performance metrics.
• Advanced knowledge of CRM software and MS Office.
• Hands on experience in sales and an ability to deliver.
• Advanced customer experience management capability
• An ability to deliver projects and answer inquiries on time.
• Advanced understanding of value propositioning based on customer needs.
• Satisfaction in a high tech. environment essential.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills.
• Excellent verbal and written communication.
• Ability to delegate efficiently.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company

Deadline:24th July,2025