Jobs at One&Only Resorts

Job Summary

• As a waiter you must be able to perform all duties of a Busser and a Food Runner.  A Waiter must be able to multi task, prioritize and remain calm under pressure.  As a Waiter you are responsible primarily for taking care of the tables in your section and giving your guests the best possible service

Key Duties and Responsibilities

• Communicate effectively and respectfully to guests on all levels.
• Communicate effectively and respectfully to all members of staff.
• Multi task and prioritise your work.
• Explain the Nobu concept effectively.
• Understand timing of dishes and order your food accordingly.
• Understand out times and handle your tables accordingly.
• Read tables and understand guests’ needs and dislikes.
• Take orders correctly and communicate them to the relevant sections.
• Follow up your orders.
• Carry trays confidently and comfortably.
• Carry plates confidently and comfortably.
• Have full knowledge of the food menu.
• Have full knowledge of the bar and sake bar products.

Throughout the evening you must also be checking the following: -

• Stations that need clearance.
• Other Waiters that may need your assistance.
• Empty glasses on tables.
• Empty plates on tables.
• Guests that may need assistance.
• Drinks that need to be picked up from the bar and sake bar.
• Dishes that need to be picked up from the kitchen or sushi bar.
• Table maintenance.
• Report to your superior if you notice a guest that may be under 18yrs of age and are ordering or drinking alcoholic beverages.

Skills, Experience & Educational Requirements

• Fluent in written and spoken English, other languages a distinctive advantage
• To be able work well under pressure and able to work shifts
• 2 years’ experience in a similar capacity
• To be able to communicate effectively and do multi tasks
• Strong beverage knowledge

go to method of application »

Job Summary

• The Massage Therapist is responsible for delivering exceptional massage therapies at the pool side in line with Hotel brand standards, whilst maintaining excellent five star client care, cleaning standards and grooming.

Key Duties and Responsibilities

SPA & RETAIL SALES

• Ensure aftercare recommendations are made at the end of every treatment, linking with client concerns and offering to prepare products at reception for purchase.
• Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the spa.   Maintain a sound knowledge of all treatments, packages and any promotions.
• Participate in demonstrations/ events as required.

TREATMENT STANDARDS/OPERATIONS

• Perform all treatments at an exceptional standard, as per the ESPA protocols and standards taught in training, whilst tailoring to the client’s specific needs.
• Update own knowledge of products and treatment brand standards, outside of formal training by ESPA and Head Therapist.
• Carry out an in-depth consultation with each client prior to treatment
• Protect the guest experience
• Use the correct quantities of products as specified by the manufacturer and not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organised as per the spa standards.
• Follow opening and closing procedures correctly, reporting any maintenance issues to the Duty Manager.

GUEST RELATIONS

• Maintain the highest standard of guest service by following ESPA protocols and displaying genuine care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively.

HEALTH, SAFETY & HYGIENE

• Perform all treatments in a professional, hygienic and safe manner for all clients, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilization and hygiene of all equipment, products and linens in the treatment and preparation areas, following ESPA protocols.
• Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment and preparation areas.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards. 
• Act responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
• Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa facilities.

GENERAL

• Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director.
• Always be punctual and prepared in advance of treatments.
• Support all departments in the spa including covering reception and spa attendant duties as and when required.
• Must adhere to training as set down by the Treatment Manager and Head Therapist and attend all training courses as deemed necessary.

Skills, Qualifications and Requirements

• Certified/ diploma’s as a beauty therapist
• Minimum of 1 year working experience in the 5 star spa/ hotel environment