Jobs at OneCart

CORE ACTIVITIES & ACCOUNTABILITIES

• Monitors daily absenteeism and sends a report to the Workforce Manager
• Provides real-time status anomalies to operations
• Track, report and call out real-time adherence issues
• Monitors non-adherence and communicates out-of-line situations
• Identifies issues that may impact the site's ability to meet service levels in real-time
• Reviews performance across skill sets and recommends real-time changes that will improve site performance
• Consult with Workforce Management to determine the best course of action to fill resource needs at store level
• Process shift swaps, schedule change requests, and time off requests after schedules are released by operations
• Stay abreast of WFM best practice and technologies to continuously improve this function within the business

Reporting and Administration

• Accurately captures exceptions and real-time reporting
• Produces accurate daily Workforce Management performance reports to various levels of management covering all areas of the business
• Produces daily and weekly absenteeism Reports
• Adjusts real-time schedule to accommodate extra-time as governed by the scheduling process

JOB SPECIFICATIONS

• Grade 12
• Experience in Call Centre Environment will be advantageous
• 2 to 3 years experience in a Customer Service Environment
• MS Excel – Intermediate to Advance
• Excellent written and oral communication
• Attention to detail
• Customer service orientation
• Ability to deliver results in a fast-paced and dynamic environment
• Excellent decision-making skills, critical thinking skills as well as organisational skills

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CORE ACTIVITIES & ACCOUNTABILITIES

• Contributes to shareholder value by delivering on business financial performance by minimising business risk.
• Responsible for analysing, monitoring and reconciling agreed card transactions.
• Responsible for identifying fraud, analysing/investigating fraudulent activities, managing fraud and communicating any business risk to the Head of Finance and relevant management.
• Responsible for verifying payments, of processed refunds, and establishing trends of fraudulent activities as directed by the Head of Finance.
• Responsible for collecting financial data to determine possible losses and gains related to ongoing business operations or new projects as directed by the Head of Finance.
• Responsible for identifying areas of weakness and providing recommendations to management to improve business processes by providing solutions.
• Responsible for documenting business processes and requirements.
• Responsible for automating business processes.
• Responsible for analysing data better to understand potential risks, concerns and outcomes of decisions.
• Responsible for creating reports, summaries, presentations and process documents to display results.
• Responsible for distributing business risk reports to the Head of Finance and Management.
• Responsible for evaluating business and finance records to determine the level of risk as directed by the Head of Finance.
• Responsible for monitoring internal and external data points that may affect the risk level of a decision.
• Responsible for Identifying economic and financial trends that may present a risk to the company as directed by the Head of Finance.
• Analysing and evaluating the company's current business processes and identifying areas of improvement.
• Researching and reviewing up-to-date business processes and new IT advancements to make systems more modern.
• Presenting ideas and findings in meetings.
• Training and coaching OneCart members on financial risk.
• Creating initiatives depending on the business's requirements and needs.
• Developing projects and monitoring project performance.
• Collaborating with different users and stakeholders to mitigate risk.
• Preparing reports on financial and risk performance to Massmart.
• Sharing effective business processes.
• Responsible for designing, creating, analysing and preparing financial and risk reports.
• Responsible for distributing risk reports to the Head of Finance and relevant departments.
• Responsible for designing and creating risk dashboards for the OneCart team.
• Responsible for automating risk reports and dashboards.
• Responsible for providing input into monthly financial reporting and analysis.
• Maintain a positive attitude
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the Finance team by assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company's values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures

JOB SPECIFICATIONS

• BCom in Finance or bachelor's degree and relevant business experience in the related field
• A minimum of 3- 5 years of experience in Business or Financial Analysis
• Experience creating detailed reports and giving presentations.
• Experience leading and developing top-performing teams.
• Experience in leading and supporting successful projects.