Jobs at OpenText

OPENTEXT
OpenText (OT) Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products.  
Such services include the implementation of solutions based on OT products including development and support of custom solutions.  The Client Director role works closely with the rest of the customer account team including Sales, Technical pre-sales, Value Engineering, and OT leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services.  The Client Manager also liaises with and brokers relationships with OT partners and other contractors to establish relationships in general and for specific projects.

YOUR IMPACT
The Client Director is responsible for revenue generation and customer success for assigned clients while actively supporting peers across for mutual success against the OT mission of revenue, margin, and reference ability. The applicant will come from a business focused technology background dealing with both users and technicians and will have commercial acumen and knowledge of the sales environment. Services project experience is also important. The role is both sales and delivery focused with team sales and revenue targets. You will be the primary contact for new business opportunities within their sectors 
WHAT THE ROLE OFFERS

• Developing trusted relationships with our Product Salesforce to ensure Consulting involvement in sales opportunities.
• Driving the services business development activities, strategy, and approach within our business.
• Developing, presenting, and closing proposals for professional services, including RFP/RFP responses.
• Identifying, qualifying, and managing the pre-sales for consulting opportunities (working with existing customers, prospective customers, and internal Product Account Managers).
• Creating a pipeline of opportunities to generate bookings meeting quarterly budget expectations.
• Managing and ensuring timely delivery of SOW’s, and required approvals, together with managing contract and invoicing status.
• Leading the commercial negotiation of services contracts with clients and external suppliers. 

WHAT YOU NEED TO SUCCEED

• University or University of Applied Sciences Degree combined with relevant IM/IT experience  or equivalent.
• Strong track record of selling Professional Services and directing the delivery of Professional Services to a wide variety of clients.
• Experience in services account development across various industry sectors.
• Solid work ethic with a focus on delivering results to timescales (on time and on budget).
• Project Management Professional Certification is an asset.
• Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
• Ability to understand the Open Text product offering and how to associate such to client’s business requirements, together with an ability to assess the requirements and provide a ballpark figure for discussion purposes.

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YOUR IMPACT 

You act as a key person and leader in the operational management of our Johannesburg office at the highest standard, leading the delivery for all ingoing services into the office space. You coordinate and run the local integrated facilities management services & contractor; supervise the reception & front-office services and support the location and the South EMEA region with strong admin & corporate systems support as required. 

WHAT THE ROLE OFFERS 

• Work with FM integrated service provider supply chain, site manager & account manager to ensure delivery of all planned FM services is smooth, safe and effective
• Oversee new joiners onboarding, liaise with hiring manager on office induction and ensure a warm welcome is given to all new employees
• Ensure compliance with health and safety quality standards, dealing with H&S global team    
• Deal and dialogue with corporate teams, such as Security, Real Estate and IT, for all local required support and initiatives
• Process and support accounting & financial invoices, orders and admin flow, both for the country and the region
• Support assist and be proactive with sustainability initiatives 
• Support the firm’s environmental policy to improve overall performance and help it achieve its stated environmental objectives and targets

WHAT YOU NEED TO SUCCEED 

• Requires at least five years of related similar experience
• Solid proficiency in Microsoft Office software pack especially Outlook and Excel  
• Agility and flexible to learn new systems and process complexity
• Excellence-oriented, and capable to put attention on minimal details with a methodical and structured approach
• Manages conflict: bold and able to stand up and be assertive in fulfilling the job and implement corporate directives, while at same time able to convey trust and put the customer at the center 
• Fluent English language skills both written and spoken