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  • Posted: Jul 5, 2022
    Deadline: Not specified
  • Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across 49 countries, at scale. Our advanced, multi-cloud Platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, se...
    Read more about this company


    Software Engineer - South Africa

    As a Software Engineer at Paymentology you'll be working closely within the Engineering team to build enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web, mobile and API interfaces that make it easy for people to issue, redeem and reconcile prepaid and credit cards all over the world.

    This position requires the ability to develop high-quality and resilient solutions to meet the rapidly evolving needs of an issuer processor serving an international expanding customer base and to communicate effectively at all levels, from providing the right level of details in the status updates on your work to explaining technical trade offs, technical complexities and design options so Paymentology can make informed decisions.

    What you get to do:

    • Architect, design and develop projects from end to end.
    • Make things simple for ourselves and our customers.
    • Collaborate with other engineers to prioritize and ship features.
    • Mentor other engineers on the team, and be mentored by others.
    • Partner with Product Managers to scope and estimate new work.
    • Participate in on-call coverage.

    What it takes to succeed:

    • Experience developing in Java.
    • Experience with relational databases (MySQL, Postgres, MS SQL Server, Oracle, etc.)
    • Experience in financial transaction processing is an advantage but not an absolute requirement. 

    Above all, we are looking for developers...

    • Who love to write great software
    • Who are passionate about their craft
    • Who are willing to learn, as well as coach
    • Flexible hours are a must for our team. You’ll need to be able to occasionally shift your work hours to participate into on-call duties and better align with colleagues for the scope of specific projects.

    What you can look forward to:

    • Developing, managing and maintaining card network transactions at scale.
    • Building best-of-breed backend experiences for our customers, internal and external.
    • Create and review engineering design documentation.
    • Continuously improve our systems, infrastructure and processes with a focus on quality.
    • Create features, review each other's code and collaborate with a diverse set of stakeholders across the company.

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    Payroll Administrator - Johannesburg

    A bit about the role:

    • As a Payroll Administrator you’ll be working at the core of our business within the finance team

    What you get to do (Not limited to):

    • Full Payroll function supporting the payment of employees and contractors in businesses based in South Africa, the UAE and the United Kingdom.
    • Maintain accurate employee records
    • Monthly new joiner and leaver administration
    • Assistance with South African statutory (Coida and UIF) and employer tax returns (PAYE, UIF and SDL)
    • Assist in the submission of annual Employment Equity Returns and in the management of accurate data.
    • Annual BBBEE audit support for the South African businesses.

    Skills & qualifications:

    • Meet payroll deadlines on a consistent basis
    • Speak, read and write English fluently
    • Close attention to detail
    • Have sound organisational skills
    • Adaptable, as this is a constantly changing environment
    • 2-3 years payroll experience
    • Payspace system experience would be an advantage
    • Remote Pass system experience would be an advantage
    • Able to work independently

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    Professional Services - Engagement Lead

    What you get to do:

    • You will lead the Professional Services engagements with clients to drive the delivery of all required workshops and artefacts. As our Engagement lead you will manage all internal dependencies across various departments (Legal, Infrastructure, Product).
    • This role will be key in accelerating the process of getting clients from initial engagement to ready for handover to Implementations. This role will be reporting into the Global Head of Professional Services
    • With the guidance from the Global Head of Professional services you will be defining solutions, utilizing standard products and where necessary define the solutions.

    What it takes to succeed:

    We are looking for someone with + 10 years industry relevant experience that has Business Solution Engineering experience. Ideally coming from a consulting background with one of the Big financial services consulting houses. Card Management System / Core Banking Experience ideally in a Fintech.

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    Client Service Director - Johannesburg

    What you get to do:

    Developing and motivating the team

    • In this role you will actively guide Client Executives (CE’s) on the day to day aspects of their job, giving support and guidance where required. You will collaborate closely with the team and build a positive, motivational and honest working relationship with the them to ensure they are proactive, responsive, helpful and professional in their dealings with clients at all times.
    • To keep the relationship growing, you will organise weekly 1:1 session with each member of the team to address any obstacles, help them progress in their individual and team goals and also discuss and address any performance concerns early. Adapting to each situation is crucial - you will be working with each team member to draw up a development plan that speaks to the growth of the member within the company and/or address performance concerns as appropriate.
    • In this role it is important to be growth oriented – coaching and working with the teams so they have the right balance of focus on the operational working smoothly and driving growth within the allocated accounts.
    • It is also important to be up to date with the Client Executive's workload. To do so you will evaluate each team member’s workload and identify possible processes or solutions that can help verify the team is performing at the capacity that allows efficiency Client Leadership.

    Managing workflow and delivery

    • An important part of your role is ensuring each CE (Client Executive) is providing world class, proactive servicing, constantly being ahead of our clients requests and making sure their interactions with our company are the best they can possibly be. To do so, you must make sure CE’s understand their clients business well and work with them to spot opportunities where we can expand on the existing products we deliver to clients to help them on their roadmap. Working so closely with the team will help you identify issues that span across numerous clients and you can better support CE's to formulate long term solutions.
    • By actively implementing existing processes you will make certain that day to day operations of the CE team remain structured (e.g. CE daily/monthly Checklist, Card ordering process and stock management, checking system alerts processes, client notification processes, client support processes etc.). Being deadline driven is crucial, and will also mandate and drive this within your team.
    • Tools are important as well - you will oversee and check that the correct platforms and internal tools are used and up to date at all times: Product board, Rise, Trello, Slack, Zendesk etc. Those you are not familiar in, we will teach you!
    • The current team of CE's is office based in Johannesburg and are in the office daily, thus enabling you to run daily stand-ups with the whole team. As such you will confirm that tasks are prioritised on internal platforms according to the level or importance and/or urgency and the Sales pipeline is updated, reviewed and progressed throughout the week.

    Collaboration with Management & Internal Teams

    • In this role you will be playing an active role in company development and evolution! Working with the Head of Programme Management at defending and growing Annual Re-occurring Revenue and delighting our clients in the process.
    • You will be preparing for the Product prioritisation sessions by collating and assessing all Product requests from the team and deciding which stories to put forward for the Product session.
    • You'll be preparing for operational and Financial sprints by ensuring that to-dos from the previous Sprint are completed and the CE's have shared the presentations and/or questions for upcoming Sprint.

    Client Leadership

    • Client success is pivotal. Preparing and attending monthly client meetings means you will maintain strong relationships with the clients and get the opportunity to discuss growth strategies. In addit
    • As you will be the escalation point for all clients in your region that will contribute towards building those strong relationships, not just with our clients but also with client's management. In such situations leading by example is essential - Same day response turnaround is expected.

    What it takes to succeed:

    • 10+ years of relevant client support and relationship management experience supporting premier/enterprise-level clients, preferably in start-up, fintech, tech or IT. Out of these, a minimum of 4 years of experience must be in the payments industry.
    • A wide ranging portfolio of global accounts that you have managed and can be verified.
    • A passion for working in and managing people through a quickly-changing environment with an agile mindset to navigate these changes.
    • A tech-savvy brain with the ability to understand how our products tie into payment processing.
    • Strong sense of urgency; the ability to anticipate and foresee jump on client requests as they come up.
    • A mentality of “the customer comes first” and a willingness to go the extra mile to prove it.
    • An interest to work in a fast-paced fintech at the cutting edge of global payment technology.
    • Resilience with ability to work under pressure and focus on successful outcomes.

    Method of Application

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