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  • Posted: Mar 23, 2020
    Deadline: Not specified
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    PPS has more than 200 000 members who enjoy access to a comprehensive suite of financial and healthcare products that are specifically tailored to meet the needs of graduate professionals. PPS is the largest South African company of its kind that still embraces an ethos of mutuality, which means that it exists solely for the benefit of its members. Thus, ...
    Read more about this company

     

    Senior Compliance Specialist

    Purpose of the Job

    To implement compliance risk management solutions within strategic guidelines and policies and to facilitate the management of compliance risks and breaches within the Business Unit through application of accepted risk management principles.

     

    Key Responsibilities 

    • Identifying gaps or potential deficiencies in compliance and other business areas and resolving them;
    • Risk Assessment of regulatory items;
    • Providing commentary on draft bills and other draft regulatory requirements;
    • Maintaining  compliance risk assessments and compliant risk management plans for prioritised regulatory items on CURA;
    • Developing and maintaining compliance monitoring plans;
    • Compliance monitoring activities;
    • Recommending corrective actions – prescribing and escalations;
    • Managing corrective action;
    • Managing complaints;
    • Managing breaches and risk exposures;
    • Implementing requirements arising from new and amended regulatory items;
    • Compliance training on regulatory items;
    • Training on compliance methodology;
    • Compliance reporting;
    • Providing advice to business on compliance matters and implementation of controls, including control effectiveness assessments; and
    • Supporting business in providing necessary updates on CURA.

     

    Qualifications

    • Matric
    • LLB degree (completed)
    • Certificate in Compliance Management

     

    Professional Designation(s)

    • Licenced FAIS Cat 1 Compliance Officer (advantageous)
    • Admission to practice as an attorney or advocate with necessary articles or pupilage

     

    Experience & Knowledge

    • At least 2 years’ experience in financial services compliance, long-term insurance and/or short-term insurance experience (advantageous)
    • Knowledge of Financial Services Regulatory Environment
    • Legislative Knowledge
    • Demonstrated knowledge of Compliance Risk Management Methodology
    • Working knowledge of CURA (advantageous)
    • Ability to write, communicate and interpret legislative requirement at the appropriate level
    • Ability to advise business on compliance matters

     

    Computer Literacy

    • Proficient in the use of the latest MS Office packages, particularly Excel, Word and Power-point.

     

    Skills

    • Excellent verbal, presentation and written skills
    • Facilitation
    • Conflict handling
    • Influencing
    • Analytical Thinking
    • Display sound judgment
    • Operational management
    • Collaborative
    • Sense of urgency
    • Results and learning orientation

    go to method of application »

    Insights & Development Manager

    Purpose of the Job

    • The purpose of this role to assist the department (Customer Experience) with meeting their business performance objectives by developing and delivering engaging and forward-thinking programmes and processes.
    • There’s an art and science to developing great people. We’re looking for a creative thinker and people scientist to help our growing team. You’ll be an Agile team participant ready to help our employees and their managers deliver against our strategy by giving them the opportunities for personal development and the learning support they need. You will be responsible for working side by side with HR Business Partners, Process Engineers and managers across the organization.
    • Your skills and experience in stakeholder engagement as well as analysing management and customer insights data will ensure that you develop and deliver engaging and forward-thinking programs and processes that help employees and their managers perform and develop. This will include a range of outcomes-based programmes like departmental onboarding, professional development, quality assessments, employee engagement, and product training, for example. We have an exciting challenge as we gear towards customer and employee-centred thinking.
    • The role will require someone who can quickly partner with a growing group of passionate professionals to assess and deliver against their unique people development needs and have the agility to work in a complex and fast-paced environment

     

    Duties & Responsibilities

    • Providing development and coaching of agents, quality assessors and coaches
    • Actively engaging and supporting the development of your team to ensure better customer experience
    • Analysing and assessing the organisational and people development needs of our departments to help them deliver against their strategy and goals, advocating for innovation solutions, and delivering and measuring the impact of that work
    • Analysing and providing important insights from strong people analytics that link learning and people development programmes with individual goals and business-line results
    • Providing actionable insights to enable significant improvement in customer experience outcomes
    • Ensuring that daily, weekly and monthly reporting is accurate, professional and delivered as promised
    • Measuring our agents’ ability to effectively meet the needs of our customers
    • Developing and deliver learning and professional development solutions
    • Reviewing management information in relation to customer feedback and making recommendations as to improvements across the contact centre
    • Defining quality indicators for the team that are aligned with strategy and coach the individuals to ensure delivery
    • Identifying new customer insights opportunities and implementing the surveys required to capture the insights before analysing and directing behaviour to further improve customer experience
    • As this is a management role you will also be expected to step up in the operational environment to support where required
    • Leading by example and support agents by handling customer escalations when required.
    • Walking the floor and get involved

     

    Qualifications

    • Matric
    • Bachelor’s degree
    • Post Graduate qualification advantageous

     

    Experience and Knowledge

    • 5 -7 years’ experience in learning and development and people analytics,
    • 4 – 5 years’ management experience
    • 4+ years’ service & administration experience
    • 4+ years’ industry experience
    • Excellent facilitation across functions
    • Demonstrated ability to collect the right data and understand the impact on people development programmes
    • Able to form partnerships and influence employees at all levels of the organisation
    • Proven success remaining agile in a fast-paced environment
    • Experience working with Power BI would be an advantage
    • Experience in high-growth environments preferred
    • Assessing needs, developing and executing learning strategies that build improved performance and engagement across businesses and teams

     

    Interpersonal and Intrapersonal Skills

    • Own it! Question it! Do the right things right!
    • Customer Focused
    • A self-starter with strong relationship building skills and an entrepreneurial approach that leverages further opportunities
    • Building and maintaining stakeholder relationships
    • Excellent communication skills, both written and oral and excellent relationship building
    • Resilient
    • Results-driven
    • Analytical skills
    • Attention to detail
    • Able to think outside the box
    • Problem-solving skills
    • Leadership skills
    • Customer service/communication skills

    Method of Application

    Use the link(s) below to apply on company website.

     

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