Jobs at Professional Career Services

Job Description

• The Reservations Team Leader oversees and manages a team of consultants and support staff.
• They provide operational support, monitor team performance, and help resolve any issues related to bookings, processes, or staff conflicts.
• Enable team to sell profitably and manage travel files accurately and promptly, focusing on attention to detail and clear, regular and positive communication in line with company procedures.
• Maintain positive booking/service profits by analysing and monitoring TFS.
• Comprehensive product knowledge on suppliers and logistics. Ability to handle a range of itineraries and product offerings and counsel consultants and agents on suitable costings and itineraries, as well as terms and conditions of travel to Southern Africa.
• Manage the standard operating procedures and assess these processes from time to time to ensure the company is competitive and delivering on client requirements.
• Assist in finding solutions on problem files, where necessary.
• In-depth understanding of company product, systems, procedures and processes (i.e. Tourplan, Oasis, TripClip, Agent Zone, supplier booking systems and third party supplier systems.
• Effectively lead, guide and coach a team from Interns/trainees to Senior Consultants to increase productivity and improve performance in a professional and polite manner.
• Identify strengths and weaknesses, and assess staff in terms of further training required on Tourplan, performing their role as a consultant, product knowledge, and understanding of internal administrative operating procedures.
• Provide a consistent high standard of communication and service
• Build and maintain positive relationships at all levels – management, team, agents, suppliers and colleagues.
• Assess and manage workflows, work distribution and effective functioning of the team and feed back to the General Manager on the effective functioning of the team, areas of need and capacity constraints or overflows.
• Ensure department is adequately staffed by managing leave flows within the team and consulting with H.R on leave distribution

Qualifications

• Matric
• Travel diploma an advantage

Skills

• Computer skills: Outlook, Excel, Word, Tourplan
• Minimum 5 years groups consulting experience at an Inbound Tour Operator
• Advanced product and destination knowledge on Southern Africa
• Previous experience mentoring staff
• Proficient in planning and organising itineraries for travel within Southern Africa
• Knowledge of Travel Industry, Tourism and Hospitality procedures and processes
• Ability to manage and balance Tour Financial Summary
• Financial acumen – understanding of debits, credits, invoicing, ROE, margins and mark-ups
• Quality Orientated – sets standards for excellence
• Good reader with a high level of attention to detail
• Confident, well organised, reliable and accountable
• An analytical mind
• Strong interpersonal skills – positive, fair, respectful, decisive, discreet
• High level of Emotional Intelligence – Self-awareness, Self-regulation, Motivation, Empathy, Social skills.
• Strong communication skills – written and verbal. Ability to communicate with a variety of audiences and quickly build and maintain rapport and relationships with others
• Customer Orientated approach
• Ability to facilitate and motivate
• Ability to resolve conflict within the team
• Ability to conduct oneself professionally with colleagues, clients and suppliers

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Job Description

Your responsibilities will be:

• Market the range of products to existing and prospective customers.
• Products in the Drill & Blast arena, both Surface and Underground
• Create customer base for a new area of business
• Build relationships with Senior Management and Drill & Blast Management.
• Assist in the development of new products
• Provide technical support to our customers
• Provide training to our customers
• Design and implement drilling fluid programs and overall operations
• Undertake general administrative duties
• QHSE responsibilities
• Executing established client contact plans to communicate product launches and engaging potential clients in relevant sales campaigns to build new relationships.
• Acting as first point of contact for client queries and complaints and resolves these, referring complex issues to others and ensuring that the client receives an appropriate response.
• Setting clear objectives for each sales/service call or meeting; using standard materials to make a presentation to the client; and asking relevant questions to evaluate the client’s level of interest and to identify and respond to areas requiring further information or explanation.
• Building solutions for a new reality based on client’s current state and understanding the client’s total business.

Qualifications

• National Senior Certificate Grade 12 (Matric)
• Diploma in Sales and Marketing with technical background

Skills

• 5 Years’ experience industry related experience in a similar field of work
• Prior experience using ERP software
• Understanding areas of operation, industries and drill and blast markets both surface and underground mining.
• Understanding client needs
• Understanding company products and services
• Understanding drilling fluids engineering
• Ability to undertake mathematical calculations
• Comprehension of chemistry
• Must be fluent in English
• Must be advance in the Microsoft Office Suite of Product
• Zulu, Sotho, Afrikaans will be an added advantage but not a requirement
• Ability to sell
• Attention to detail
• Excellent communication skills

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Job Description

• Strategic Financial Planning: Develop and implement the company’s financial strategy, including budgeting, forecasting, and financial planning.
• Financial Reporting and Analysis: Oversee the preparation of accurate and timely financial reports, analyze financial data, and identify trends and opportunities
• Budget Management: Develop and manage the company’s budget, monitor spending, and identify cost-saving opportunities.
• Compliance and Risk Management: Ensure compliance with financial regulations and industry standards, and manage financial risks.
• Team Leadership: Manage and develop the finance team, providing guidance and support to ensure efficient operations.
• Investor Relations: Build and maintain relationships with investors and other stakeholders.
• Financial Advice: Advise senior management on financial matters and provide insights to support strategic decision-making.
• Oversee Audits: Ensure that all financial activities are subject to internal and external audits to ensure accuracy and compliance.
• Develop and Implement Accounting Policies: Develop and implement accounting policies and procedures to ensure compliance with financial regulations.
• Manage Cash Flow: Ensure that the company has sufficient cash flow to meet its obligations.
• Training Accounting Staff: Train and develop accounting staff to ensure that they are competent in their role

Qualifications

• CA(SA)

Skills

• Dynamic CA(SA) required
• 10 Years Post Article Experience
• Experience in running a non-listed company
• Strong Team Leadership experience managing a Team of 15 Financial Employees
• Will be required to serve on EXCO
• Reporting directly to Managing Director