Jobs at Publicis Groupe

This role is dedicated to educating and empowering young girls by delivering engaging product presentations and demonstrations in schools. The Brand Representative will foster awareness of feminism, and the challenges faced during life cycle changes. Successful candidates will achieve defined daily, weekly, and monthly targets while effectively managing their territory and workload.

Responsibilities

• Cultivate and maintain strong relationships with internal and external stakeholders.
• Deliver exceptional product demonstrations and presentations to target audiences.
• Achieve presentation targets through effective product sampling and promotion.
• Representing the brand with integrity and professionalism.
• Ensure thorough product knowledge among target audiences.
• Ensure you have all necessary materials and stock prepared in advance for your presentation.
• Arrange for frequent collection of stock from the relevant warehouse to ensure consistent availability

Qualifications

• Grade 12
• Exceptional relationship-building and time management abilities with a proven track record of meeting deadlines and targets.
• Self-motivated and disciplined individual with a strong work ethic.
• Full-time availability from Monday to Sunday depending on the schedule
• Hours of work: early morning from 07:00 to 15:00 daily during school presentations and 09:00 to 17:00 during retail execution.
• Possesses the ability to work effectively in both formal and informal settings.
• Demonstrated ability to think critically, problem-solve, and adapt to challenging situations while maintaining professionalism and objectivity.
• Proficiency in Microsoft Office.
• Excellent Presentation Skills.

Additional information

Relationship Management:

• Build and maintain strong professional relationships with internal and external stakeholders.
• Effectively engage diverse audiences in product discussions, tailoring communication to specific target groups.
• Develop trust and rapport with learners and school representatives through approachable demeanour.
• Foster a strong and collaborative working relationship with your field administrator.

Operational Excellence:

• Consistently achieve and exceed daily, weekly and monthly targets.
• Meet all assigned targets and complete reporting requirements in a timely manner, particularly where KPIs are used to measure performance
• Provide timely responses to queries and requests.
• Proactively identify opportunities to enhance performance and exceed client expectations.
• Demonstrate accountability for achieving KPIs and driving overall team success.
• Create exceptional product experiences through in-depth product knowledge, active listening, and needs assessment.
• Convey enthusiasm and passion for the product during presentations and demonstrations.
• Optimise time management and adhere to appointment schedules to meet stakeholder expectations.
• Safeguard and maintain sampling stock in excellent condition.
• Safeguard and properly maintain all equipment provided for presentations and promptly report any damage or theft to the field administrators or management.
• Required to collect presentation stock (e.g., samples) from the relevant warehouse and store a portion securely in your personal capacity, ensuring it is kept safe and in good condition.
• Assist with the coordination and execution of retail promotions during school holidays and other peak periods, as required.

Reporting and Compliance:

• Maintain accurate records of sample distribution and reconcile against attendance.
• Assume responsibility for the care and maintenance of assigned company assets.
• Adhere to all internal and external policies, procedures, and regulations.
• Keeping a manual log book of all travel and submitting monthly/weekly logs as required by your manager.
• Provide timely updates to management regarding performance, challenges, and opportunities.
• Utilise the Retail Cloud system to record accurate and detailed information for every school session planned each day
• Ensure all data is entered promptly and correctly on Retail Cloud

Personal Development:

• Monitor and ensure timely completion of mandatory training and development courses through the company’s internal learning systems.
• Demonstrate a strong commitment to continuous learning and improvement through utilisation of available resources.

Previous Work Experience 

• Minimum of one year of sales or training experience.
• 2 years field background and experience
• Proven ability to thrive in fast-paced, high-pressure environments.
• Demonstrated success in working independently with minimal supervision.
• Exceptional presentation skills with a proven track record of impactful delivery.
• Adherence to high professional and ethical standards.
• Proficiency in utilising business reporting tools.

Required Transportation and Technology 

• Valid Driver’s License
• Possess a reliable personal vehicle not older than 10years with a valid roadworthy certificate.
• Maintain valid business insurance for your vehicle, including coverage for any courtesy vehicles used
• Own a reliable smartphone with sufficient storage capacity for application downloads and image storage.

go to method of application »

This dynamic role demands a highly organised and resilient individual capable of managing a fast-paced workload and meeting tight deadlines. We seek a detail-oriented Senior Field Administrator to join our team. The successful candidate will be responsible for managing Field Administrators, securing, managing & confirming school bookings and other tasks, while coordinating closely with Brand Representatives and Brand Ambassadors to ensure seamless execution. Additionally, the Senior Field Administrator will support the team by performing ad hoc administrative tasks related to field operations, as needed and work closely with the Operations Manager in ensuring all operationsal targets are achieved.

Responsibilities

• Supervise and guide field administrators and provide administrative support
• Work closely with the Operations Manager to monitor performance metrics and ensure all operational and KPI targets are consistently met.
• Schedule appointments for multiple field representatives at schools on a daily basis.
• Verify and update school contact information.
• Efficiently plan and manage daily call schedules.
• Identify and report operational challenges.
• Generate accurate daily, weekly  and monthly activity reports.
• Proactively seek new schools to expand the booking portfolio.
• Maintain detailed and accurate records of all bookings within the booking system.
• Contacting schools each day (24 hours prior to Representative Visit) to solidify booking details for a designated team of Brand Representatives
• Utilise the Retail Cloud system to accurately capture and record detailed session data for every school visit
• Ensure compliance with company policies and safety standards.
• Perform ad hoc administrative duties as needed to support field projects and operational initiatives

Qualifications

• Grade 12
• Exceptional relationship-building and time management abilities with a proven track record of meeting deadlines and targets.
• Excellent verbal and written communication skills.
• Self-motivated and disciplined individual with a strong work ethic.
• Demonstrated ability to think critically, problem-solve, and adapt to challenging situations while maintaining professionalism and objectivity.
• Possession of a reliable personal smartphone.
• Proficiancy in Microsoft Office.
• Abality to work effectively under pressure.
• Culturaly sensitive and adaptible.

Additional information

Key Performance Areas 

Relationship Management:

• Build and maintain strong professional relationships with internal and external stakeholders.
• Effectively communicate and engage relevant representatives via telephone.
• Demonstrate excellent interpersonal skills and adaptability when interacting with diverse audiences.
• Foster a strong and collaborative working relationship with your Field Administrators & allocated Brand Representatives. 

Database Management:

• Maintain the accuracy and integrity of the provided databases.
• Expand the database through consistent data enrichment.
• Train and support junior staff on data entry and best practices to ensure high-quality, consistent records.

Booking Performance:

• Consistently achieve daily booking targets.
• Conduct all calls in a professional and courteous manner following the provided script/s.
• Ensure all Key Performance Indicator (KPI) targets are met in accordance with project goals and timelines, and escalate any risks or issues affecting performance

Operational Excellence:

• Meet or exceed established Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis.
• Provide timely and effective responses to all inquiries and requests.
• Proactively identify opportunities to enhance client satisfaction and business growth.
• Demonstrate accountability for achieving performance objectives.
• Maintain a high level of enthusiasm and passion for the role.
• Effectively manage time and prioritise tasks to meet internal and external stakeholder expectations.
• Assist with the coordination and execution of retail promotions during school holidays and other peak periods, as required.
• Assist with the coordination and execution of retail promotions during school holidays and other peak periods, as required.

Reporting and Compliance:

• Communicate relevant information and updates to the Operations Manager in a timely manner.
• Exercise care and responsibility for assigned company assets.
• Manage incoming inquiries through the shared booking email address.
• Submit accurate and complete daily call reports.
• Adhere to all company policies, procedures, and external regulations.
• Ensure all tracker documents are updated in line with the relevant timelines.

Professional Development:

• Demonstrate a commitment to continuous learning and improvement through the utilisation of available resources.
• Monitor and ensure timely completion of mandatory training and development courses through the company’s internal learning systems.

Previous Work Experience 

• 2-3 years working exereince in adminitrative or call centre role.
• Experience in working with relevant systems.
• Strong and proven administrative skills with attention to detail and organisational efficiency
• Proven ability to thrive in fast-paced, high-pressure environments.
• Demonstrated experience working independently and proactively with minimal supervision.
• Strong track record of maintaining professional and ethical conduct.
• Proficiency in utilising business-specific online reporting tools.
• Previous call center experience is advantageous.