Available Vacancies at Hollywoodbets

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Receptionist based in Century City, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• The Receptionist serves as the first point of contact for visitors and callers, ensuring a professional and welcoming environment. The successful incumbent will be responsible for managing front desk operations, providing administrative support, coordinating office activities, and maintaining effective communication across departments.
• The ideal candidate plays a key role in upholding the company’s image through excellent customer service, efficient handling of inquiries, and ensuring smooth day-to-day office functioning.

You Bring

• 2-5 Years Reception / Switchboard Experience.
• 2-5 Years Administrative/Clerical Experience.
• Computer Skills/ Microsoft Office.

A Bonus TO Have

• Reception/Office Administration Certificate.

What You’ll Do For The Brand:

Front Desk Management:

• Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members. 
• Answer, screen, and direct incoming calls efficiently while providing basic information when needed.
• Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone 
• Maintain a tidy and welcoming reception area.
• Ensure punctuality by being on duty timeously between 07:30-17:00

Administrative Support:

• Manage incoming and outgoing mail and deliveries.
• Schedule appointments and manage meeting room bookings.
• Prepare and distribute internal communications as needed.

Office Coordination:

• Monitor and order office supplies to ensure stock levels are maintained.
• Liaise with internal Team Members for office maintenance and repairs.
• Support other departments with ad hoc administrative tasks.

Security and Compliance:

• Maintain visitor logs and issue access passes.
• Ensure 100% compliance with company policies and procedures.
• Ensure 100% compliance with health and safety protocols at the front desk.
• Report any suspicious activity or security concerns promptly.

Customer Service:

• Provide accurate information to clients and staff.
• Handle queries and complaints with professionalism and escalate when necessary.
• Exercise discretion with sensitive information and maintain confidentiality at all times.
• Uphold the company’s image and values in all interactions.

Growth and new markets/products

• Assist with ad hoc duties. 
• Assist with company promotions and attending functions and advertising if and when required. 
• May be required to wear promotional attire if need be.
• Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.

Apply Before 12/17/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for Electrical and Maintenance Technicianto be based in Durban, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be to assistant on both electrical and general maintenance tasks within the maintenance team. The technician will also assist with the testing of branch generators.

You Bring:

• Drivers Licence 
• 4 – 8 years’ experience in Electrical and general maintenance 

What You’ll Do For The Brand:

• To Install, maintain, and enhance electrical systems e.g. wiring, fuses, and lights.
• Inspect, test, and diagnose issues with electrical systems.
• Perform duties aligned with electrical codes, blueprints, and standards.
• Test electrical systems and components to ensure proper functioning.
• Complete required documentation of repairs and service information
• Ensure adequate inventory of necessary supplies and parts.
• Perform preventative maintenance on electrical systems and components.
• Troubleshoot problems and make timely repairs.
• To provide feedback to Management in terms of projects and turnaround times. 
• Travelling to different sites as required. 
• Preform general maintenance tasks.
• Ad hoc functions as required. 

Apply Before 12/17/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an iGaming Copywriter x 2 to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

You Bring:

• 2-3 years’ experience in Content Marketing/Copywriting

A bonus to have:

• Valid driver’s license
• Certificate/Diploma/Degree in Marketing or related

What You’ll Do For The Brand:

• Write, edit, and proofread high-quality content for various platforms, including website landing pages, blog articles, email campaigns, social media, and marketing materials.
• Create engaging product descriptions, game reviews, and promotional copy for various iGaming Products, sports betting, and other gaming-related products.
• Conduct keyword research to identify trends and implement SEO best practices to improve search engine rankings and drive organic traffic.
• Optimize website content to align with search intent and maximize visibility on search engines.
• Develop persuasive copy for advertising campaigns, email newsletters, banners, and other marketing assets.
• Collaborate with the marketing team to create conversion-focused content for promotions, bonuses, and special offers.
• Develop persuasive copy for advertising campaigns, email newsletters, banners, and other marketing assets.
• Collaborate with the marketing team to create conversion-focused content for promotions, bonuses, and special offers.

Other 

• Ability to work under pressure and in a fast-paced growing environment.
• Knowledge of Google Analytics, Ahrefs, SEMrush, or other SEO and analytics tools.
• Will be required to travel from time to time.
• Ability to think independently with minimal supervision.
• Basic understanding of HTML and web publishing.
• Knowledge and experience in working with WordPress’ Content Management System

What You’ll Bring To The Team:

• High attention to detail
• Good communication skills
• High sense of accountability towards work
• Strong organizational and planning skills
• Ability to solve problems and issues in a timely and effective manner
• Ability to communicate thoughts and ideas effectively through writing

Apply Before 12/16/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for VIP (Security) Officers to be based in Greyville racecourse, KZN. Do you think you have what it takes to be our newest Purple Star?
• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority)

A Bonus To Have:

• Valid driver’s license.
• Previous Security experience

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened 
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• • Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 11/19/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an HR Portfolio Manager. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting to lead the delivery of a proactive and customer focused HR service across the business. The successful incumbent will also provide support, guidance and advice to Managers and Team Members and will deliver strategic and operational human resource projects and initiatives that maximise performance and enable all Team Members to engage and contribute to the development of the organisation.

You Bring:

• A Valid Driver’s license.
• 2 years’ Human Resources Management/Supervisory experience.

A Bonus To Have:

• HR Qualification or equivalent.

What You’ll Do For The Brand:

• Proactively lead, coach and manage HR Business Partners in order to provide effective HR service delivery across the business.
• Act as a senior point of contact and subject matter expert on complex matters and projects and provide HR related advice to all stakeholders.
• Provide advice and support to Team Members and Managers in all aspects of the employee lifecycle, including recruitment and selection, onboarding, induction, performance management, employee relations, engagement and wellbeing.
• Support the implementation of the business’ human resource plans by proactively working with Team Members and Line Managers to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
• Partner and coach Managers to support the delivery of human resource plans and initiatives and encourage a culture of Line Manager responsibility and accountability for front line human resources.
• Proactively lead, manage and successfully deliver complex cross functional human resource projects across the organisation within specific timeframes.
• Assist in the review, development and successful implementation of progressive human resource policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
• Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose.
• Utilise people data and analytics to measure trends and patterns to influence the effectiveness of human resource policies and plans in order to help drive continuous improvements and increase performance.
• Lead and assist organisation transformation and change programmes.
• Lead the development of innovative wellbeing initiatives that enhance Team Member wellbeing and improve performance.
• Develop and maintain strong relationships across a broad range of stakeholders, both internal and external.
• Develop, deliver and evaluate training materials, presentations and workshops as required in relation to specialist and generalist subject areas.
• Analyse and report on human resource statistics and trends in order to enhance the effectiveness of the HR Service Delivery and to provide information relevant to making sound business decisions.
• Take responsibility for own professional and personal development, keeping up to date with current practice and employment legislation.
• Ensure EE compliance within the Portfolio.
• Ad hoc duties.

What You’ll Bring To The Team:

• Demonstrate strong analytical and reporting skills.
• Ability to coach, mentor and guide.
• Demonstrate strong sense of accountability.
• Ability to build and maintain strong relationships across all levels within the business.
• Display great problem-solving skills.
• Ability to prioritize, meet deadlines and ensure high quality output.

Apply Before 11/21/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an HR Manager (BET Software). Do you think you have what it takes to be our newest Purple Star?
• The HR Manager (BET Software) is responsible for leading the Human Resources function for BET Software, Marketing and various other portfolios within the Group. This role provides strategic and operational HR leadership, ensuring alignment between the entity’s people strategy and the Group’s overall HR framework.
• The HR Manager oversees both the Talent Management and Talent Acquisition functions for the entity, driving excellence across the Team Member lifecycle.
• The role works closely with the entity’s leadership team, and other HR Managers across the Group to ensure consistent application of HR standards and the delivery of an engaged, high-performing workforce.

You Bring:

• Valid Driver’s License.
• 3-4 years’ experience in an HR Management/Supervisory role.
• HR qualification

What You’ll Do For The Brand:

Strategic HR Leadership and Business Support

• Provide strategic direction to HR functions by fully integrating all aspects of HR management including but not limited to: HR Strategy, Organisation Strategy and Design, HR transformation and Change Management
• Ensure that strategic HR Plans and Projects are implemented accordingly and allocate HR resources to HR projects.
• Partner with the entity’s leadership team to drive a high-performance culture through effective people and organisational development strategies
• Provide strategic advice and guidance on workforce planning, organisational design, and people capability building.
• Act as the key liaison between BET Software and Group HR, ensuring consistent HR practices with Group policies and governance frameworks.
• Manage the HR team and ensure that solid basic transactional HR functions are managed nationally according to expected procedure and standards
• Support, develop and coach the HR team, ensuring they are regularly upskilled and kept motivated. 
• Provide bespoke information and guidance to team members and managers on HR policy and practice and employment laws. 
• Continuously evaluate and enhance the onboarding and induction process to optimise new starter experience 
• Policy guidance, compliance and regular reviewing of HR policies and procedures to ensure that appropriate and relevant policies and procedures are in place for every stage in the employee life cycle. 
• Keep abreast of EE legislation and developments within the Department of Labour and consistently monitor the company’s equity status, providing the business with detailed stats and updates 
• Climate surveys to be conducted on the business as and when required. 
• Wellness days to be organised. One-on-one with team members as and when required to ensure emotional wellness.

Talent Management Oversight

• Work across the regional offices and international teams to develop and deploy an integrated Talent Management Strategy for all talent segments to align HR focus to support the objectives of the business and human capital strategies
• Create competency model which defines the competencies needed to support business as well as defining and maintaining a competency library which, include competency and company values critical skills, knowledge and behaviours, descriptions and proficiency expectations of team members and job design.
• Identify key talent needs of the business while working with leads and managers to better understand the business development plan.
• Design a framework to identify high performers and appropriately counsel lower performers, ensuring TM career goals are set and reviewed and align expectations between the TM and their line manager.
• Lead the performance management process for the entity, ensuring effective goal setting, performance reviews, and development planning.
• Partner with business leaders to identify high-potential team members and support leadership development initiatives.
• Work with the Talent Manager to ensure consistency in applying performance ratings, improvement plans, and development outcomes.
• Drive initiatives to strengthen leadership capability and succession readiness.

Talent Acquisition Leadership

• Work across the regional offices and international HR teams to develop and deploy, an integrated Talent Management Strategy for all talent segments to align HR focus to support the objectives of the business and human capital strategies
• Oversee the Talent Acquisition function and ensure that recruitment strategies align with the entity’s workforce and capability needs.
• Ensure timely and high-quality delivery of recruitment processes that attract top talent and reinforce the company’s employer brand.
• Partner with leadership to plan future workforce requirements and build strong talent pipelines for critical roles.
• Monitor recruitment KPIs, headcount, and hiring quality, and ensure value added service delivery.

Culture, Engagement & Change Management

• Enable TM to reflect on their experiences, interests, values and skills to set career goals; understand the career opportunities that exist in the business to achieve these goals, develop a plan to navigate their path forward and receive coaching and guidance from mentors and coaches throughout the process.
• Career conversations to ensure retention and growth for team members within the business
• Identify key positions in the organisation and develop succession plans to ensure continuity and readiness for future leadership roles.
• Work with senior leadership to assess talent gaps and develop strategies for internal talent mobility and career progression

Rewards

• Planning, management and implementation of the BET Rewards program (program strategy, design, planning, market intelligence, budgeting and forecasting, cost analysis and vendor management services for compensation).

Industrial Relations

• Offer HR support for Labour Relations Management; Policies and Procedures Management, Discipline and Complaints; Leave Management, Absenteeism Management, Transitions, Exit Management and Managed Departures. 
• Provide guidance and advice on good practice while understanding business requirements.
• Support, develop and coach managers in relation to IR policies and procedures.

HR Reporting & Systems

• Responsible for successful implementation and day-to-day management and maintenance of the HRIS to ensure accurate recording and reporting from the HRIS.
• Oversee accurate HR reporting, workforce analytics, and trend analysis for strategic decision-making
• Support audits and ensure continuous improvement in HR processes and controls.
• Ensure confidentiality and compliance in all HR data management and reporting.
• Daily, weekly and monthly reports
• Ad hoc reporting as required.

Apply Before 11/24/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader to be based in Waterkant, Western Cape. Do you think you have what it takes to be our newest Purple Star?
• This position would be responsible to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

You Bring:

• 12 months experience within the Retail, Gambling or Betting industry.

A Bonus To Have:

• Valid driver’s license
• Diploma/ Degree/ NQF 4 Learnership
• 1-2 Years leadership experience

What You’ll Do For The Brand:

Branch Growth

• To ensure achievement of targets within your areas in accordance with branch budgets. 
• Drive business results by creating an open dialog with your guests to educate them on all your branch products.
• Ensure betting boards are updated timeously. 
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all game rules, odd and pay-outs. 
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where applicable. (A requirement in express Branches)

Cash Administration

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/fraud. 
• Educate team members on all FICA Compliance. 
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team Leader.  
• Ensure adherence to credit card administration &EFT policies where applicable. 
• Ensure team member are issued with correct floats at the end of their shift.
• Interim checks must be done within the course of the day with team leader on duty.
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS report.
• Recovery process must be managed in line with processes/procedures.
• The correct process must be followed with lost ticket claims;
• Ensure the ticket number is received from the Helpline when processing the claim.
• Record the guest’s details and I.D number to validate payment after 90 days.

Branch Reporting

• Ensure that daily newsflashes provide a high level overview of the operations for the day.
• Manage branch stock control to ensure that there is sufficient supply (although not over/under). 
• Ensure that a stock taking is done weekly and account for stock shortages.
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management 
• Department of the shortage.

Security Management 

• Be aware of your surroundings when opening and closing the branch.
• Ensure all security factors are adhered to when banking is conducted.
• Be aware where all panic buttons are placed within your branch.
• Ensure all camera’s inside and outside the branch are all in working order.
• Manage all security aspects in the branch.
• The cashing up process must be conducted with the branch doors closed with security monitoring the area

Branch Appearance 

• Ensure that the branch is always neat and tidy according to Hollywood standards. 
• Ensure that that facilities are well maintained and in good working condition. 
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders 
• promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Offline).

Compliance

• Compliance and adherence to company's internal control policy.
• Ensure compliance with company, legislative and legal requirements 
• More specifically, ensure compliance with Gambling Board requirements.
• Compliance to the code of ethics and escalate fraudulent activities. 
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed. 
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests. 
• Ensure all team members are dressed in their correct Hollywood uniform when on duty.Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allow to take personal bets within the Branch.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine. 

Communication

• Ensure all operational communication within the branch is circulated to all team members.
• Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behaviour is manage with the guidance from Branch Manager/Senior Team Leader.
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.

Guest Service 

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is positive. 
• Build strong relationships with regular guests.
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.
  If the branch has LPMs, responsible for management thereof.
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working 
• relationship with these divisions.
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests.
• Must be available 24/7 in case of emergencies.

What You’ll Bring To The Team: 

• Demonstrate a good understanding of betting procedures and betting types.
• Demonstrate good business acumen skills. 
• Demonstrate good financial management skills. 
• Excellent people management skills. 
• Customer service and orientation experience. 
• Must be able to identify, analyse, organise, and solve problems. 
• Follows through and delivers results despite obstacles.
• Good attention to detail.

Apply Before 12/18/2025

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Skill Set

• Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
• Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.
• Attention to detail - Demonstrates ability to pay attention to detail.
• Facilitation - Demonstrates the ability to facilitate workshops in a professional manner.
• Energy - Demonstrate high energy enthusiasm and motivation in execution of work.
• Accountability - Follows through and delivers results in spite of obstacles, admits to errors and takes corrective action to avoid repetition. Approaches on work with dedication and high sense of responsibility.
• Customer orientation - Demonstrates an exceptional level of customer service and quality standard.
• Coaching - Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.
• Administration training - Execute a variety of functions with the neighbor business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
• Training - Proficient in training methodologies, curriculum development and soft skills.

Responsibilities

Customer Service

• Excellent communication skills (verbal and written)
• Maintain professional interaction with clients
• Maintain high quality standard when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
• Attend to Deposit limit change requests
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews
• Monitor and identify players that require interactions for safer gambling.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
• Prepare Data Protection Request promptly and accurately.
• Manage data erasure requests.
• Adhere to the policy and procedures for complaints and dispute handling.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries to seniors timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Senior Compliance Team Leader.
• Ad hoc tasks and requests.

Qualifications

• Completed Matric with English
• Computer literate
• 1-2 Administrative experience
• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing (Advantageous)

Apply Before 12/18/2025

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Skill Set

• Communication 
• Attention to detail 
• Results driven 

Responsibilities

• Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions
• Provide overall leadership and direction in the development of betting platforms.
• Identifying new innovations and assessment of Competitors
• Develop and drive software development project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases throughout implementation, providing timely reporting of issues that impact project progress, and coordinating actions.
• Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV, and other Company products and Improve the functionality for the end-users of these applications.
• Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required.
• Competitor analysis reporting.
• Project lead all product testing before releasing to live environment.
• Market awareness and strong Relationship Management abilities.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Any other ad hoc duties that might be required.
• Communicating with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
• Assist and advise the developers and software architects on how an application should work, what needs are to be met, and dictate the flow and user interface to determine what the users view by providing them with Business Requirement Documents.
• Conduct and supervise group testing of complete applications and software.
• Identifying and eliminating the factors within the applications that may pose a risk to the business.
• Market research and product development.
• New business ideas and improving current business work practices.
• Involvement in making user manuals for system applications. 
• Working closely with our betting traders and ensuring we maintain the desired GGR margins and implementing measures and strategies to correct instances where this objective is not met.
• Dealing with all betting related queries for clients.
• Analyzing risk and fraud related to the product.
• Analyzing the odds relevance and accuracy.
• Highlighting high risk or high spend/win clients.
• Defining functionality required front and back end of SyX and mobisite/web.
• Reporting on product performance and metrics.
• Assist with completion of the BRD for integration and enhancements.
• Perform testing on functionality and odds of all product releases.
• Key link between Software Development and the business.
• Negotiates commercials relating to the product.
• Creates BRD through collaboration with Betting Product Owner.
• Perform full-cycle testing of product functionality and odds. 
• Drive Marketing plans for the product within iBranch/retail.
• Ensure sufficient handover to Betting Product Owner before a  live release.
• Review Contracts, looking for additional value or reduction in commercials.
• Setting up strategic meetings with partners to increase figures, implement strategies, add product.
• Dealing with compliance for GB approvals across all provinces.

Qualifications

• Valid driver’s license and own vehicle
• IVR 
• Betting Knowledge 
• Management 
• Sales or Business development