Active Jobs at Helderberg Personnel

• While the role includes important administrative responsibilities, it is very much guest-facing and people-focused, offering exposure to multiple areas of hospitality operations in a supportive and scenic working environment.
• This role is perfect for someone who enjoys working with guests, managing reservations, and supporting the smooth running of front-of-house and administrative functions within a luxury hospitality environment.
• You will be a key point of contact for guests and colleagues alike, ensuring clear communication, efficient coordination, and a consistently high standard of service across our Restaurant, Boutique, and Guest House.

Key Responsibilities

Guest Relations & Front Office

• Act as the welcoming first point of contact for guests via phone, email, and in person
• Manage reception duties, general enquiries, and internal communication
• Maintain a strong working knowledge of the Estate, its offerings, and wine portfolio

Reservations & Coordination

• Handle restaurant and guest house reservations, ensuring accuracy and clear communication of special requirements
• Coordinate diaries, meetings, and delivery or collection schedules
• Compile and circulate function sheets and reservation details for internal teams
• Load and manage bookings and special events on Dineplan and related platforms

Hospitality Operations & Administration

• Support daily administrative functions across Restaurant, Boutique, and Guest House operations
• Maintain records, SOPs, and shared documentation
• Assist with POS transactions, petty cash, cash-ups, and basic financial administration
• Support boutique operations including stock control, ordering, pricing updates, and staff POS training
• Coordinate guest house bookings, check-ins, check-outs, and pre-arrival preparation

Criteria & Skills Required

• Previous experience in hospitality administration, reception, reservations, or guest relations (luxury or boutique environments advantageous)
• Strong organisational skills with excellent attention to detail
• Friendly, professional communication style with a genuine passion for service
• Ability to multitask, prioritise, and remain calm in a fast-paced environment
• Proficiency in MS Office, POS systems (Micros), and reservation platforms
• Reliable, discreet, and confident handling sensitive or financial information

Closing: 2026-01-27

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Purpose of the Role:

• To manage debtor accounts, ensure timely collections, reconcile cash-ups, and maintain accurate financial records. The role requires strong attention to detail, sound credit control practices, and professional communication with customers and internal teams,

Key Responsibilities Include but Are Not Limited To

Debtors Management

• Set up and maintain customer accounts and contact details
• Allocate payments and monitor age analysis
• Enforce credit policies and follow up on overdue accounts
• Communicate professionally with clients regarding outstanding amounts

Cash and Banking

• Reconcile daily cash-ups from stores and drivers
• Process receipts, payouts, and banking
• Ensure correct cash handling and security procedures

Credit Control

• Administer credit applications and approvals
• Conduct reference and credit checks
• Review and update customer credit limits

Reporting and Record Keeping

• Maintain accurate filing and documentation
• Prepare weekly age analysis reports
• Assist with reconciliations, stock takes, and cost-saving initiatives
• Handle queries promptly and professionally

General Duties & Personal Excellence

• Perform ad-hoc administrative duties
• Demonstrate flexibility and strong independent work ethic

Criteria

• Matric
• Tertiary qualification in Finance, Accounting, or Business Administration advantageous
• Experience in debtors’ control or finance administration
• Solid understanding of credit policies and cash management
• Strong numerical, analytical, and reconciliation skills
• Proficiency in Microsoft Office and relevant accounting software
• Excellent organisational and time-management skills
• High attention to detail and accuracy
• Ability to work independently and within a team

Closing: 2026-01-27

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Purpose of the role:   

• To provide efficient administrative and sales support to the Sales Team, ensuring the smooth processing of customer orders, accurate data management, and timely communication with clients.
• The Sales Administrator plays a key role in maintaining operational flow, supporting sales performance, and upholding the company’s commitment to service excellence and teamwork.

Responsibilities include but are not limited to:

• Handle sales inquiries and process customer orders on various platforms
• Verify customer details, process payments, and update data in internal systems
• Inform customers on stock availability, alternatives, and lead times
• Issue accurate invoices and coordinate orders internally
• Manage and update sales and customer records, ensuring timely responses
• Maintain and enhance the company’s online presence, including website updates
• Provide administrative support to the sales team as needed

Criteria:

• Matric
• 2-3 years' experience in a similar role with experience in the FMCG industry being advantageous
• Computer literacy: proficient in Microsoft Office and Omni (advantageous)
• Fully bilingual in English and Afrikaans with clear communication skills
• Excellent phone and email etiquette with strong customer service skills
• Proficient in English and Afrikaans (speak, read and write)
• Outgoing personality, team player, and well-organised
• Fully bilingual in Afrikaans and English, with clear communication skills
• Able to work well under pressure, maintaining a friendly, proactive approach

Closing: 2026-01-27

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Purpose of the Role: 

• To provide efficient administrative and operational support across the Restaurant, Boutique, and Guest House divisions of the Estate. The role requires strong organisational ability, attention to detail, and effective communication to ensure smooth daily coordination within a luxury hospitality environment.

Key Responsibilities Include but Are Not Limited To

(Office |Restaurant | Financial | Boutique | Guest House Administration)

General Administration & Communication

• Maintain an in-depth knowledge of the Estate, its offerings, and wine portfolio
• Manage reception duties, including email correspondence, call screening, and guest or client enquiries
• Coordinate diaries, meetings, and the driver delivery/collection schedule
• Prepare and distribute internal communication, notices, and updates
• Oversee office supplies, consumables, and general upkeep
• Maintain and update departmental records, SOPs, and information on the shared server

Restaurant Administration

• Handle restaurant reservations and ensure accurate communication of bookings and special requirements
• Compile and circulate function sheets for internal coordination
• Support hospitality events and assist with updates on digital dining platforms
• Load special events and relevant details on Dineplan

Financial & Boutique Administration

• Process POS transactions, reconcile weekly cash-ups, and manage petty cash and deposits
• Prepare supplier consignment reports and submit invoices to Accounts
• Train boutique staff on POS, product knowledge, and service standards
• Conduct stock counts, monitor levels, and process supplier orders
• Maintain and update product and pricing information on Micros

Guest House Administration

• Coordinate bookings and guest communications with Events and Perfect Hideaways
• Ensure reservation details are accurately captured and managed
• Arrange purchasing of amenities and oversee property readiness prior to guest arrivals
• Conduct check-in and check-out procedures and manage inventories
• Report maintenance issues or damages promptly

Criteria

• Proven administrative experience within a hospitality or luxury environment
• Excellent organisational and communication skills
• Strong attention to detail and confidentiality in handling information
• Ability to multitask and work effectively under pressure
• Proficiency in MS Office, POS systems (Micros), and reservation platforms

Closing: 2026-01-27

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Purpose of the Role:  

• The Procurement Clerk is responsible for ordering stock aligning with store needs and ensuring optimal stock levels through timely, accurate procurement and effective communication. A good command of English and Afrikaans is essential for this role.

Key Responsibilities Include but Are Not Limited To

• Placing daily orders for retail stock requirements
• Ensuring timely and accurate communication of stock information
• Monitoring seasonal trends and adjusting orders accordingly
• Following up on out-of-stock items and back orders

Preparing and distributing reports, including:

• Daily and weekly store orders
• Picking orders to Warehouse/Production
• GAP scan, fridge, and back-order reports
• Stock-on-hand sheets, slow movers, and overstocks
• Maintaining accurate procurement records
• Building strong relationships with retail store managers
• Communicating delivery delays and resolutions to stores and Procurement Manager
• Assisting with stock takes and overflow orders when required
• Demonstrating flexibility and independent work ethic
• Leading by example and maintaining professional standards
• Applying 5S methodology: Sort, Set in Order, Standardise, Self-discipline, Sustain
• Taking ownership to support effective department operations

Criteria

• Matric certificate or equivalent (minimum requirement)
• Relevant qualification in Procurement, Supply Chain, or Retail Management (advantageous)
• Minimum 2 years’ experience in procurement or stock control within retail
• Strong analytical and problem-solving ability
• Proficiency in Microsoft Excel, Outlook and procurement software
• Excellent interpersonal and communication skills
• High attention to detail and organisational ability
• Able to work independently and meet deadlines
• Team player with a proactive, solutions-driven approach
• Proficiency in English AND Afrikaans is non-negotiable

Closing: 2026-01-27