Guest Relations & Front Office Coordinator (Hospitality Operations) at Helderberg Personnel

• While the role includes important administrative responsibilities, it is very much guest-facing and people-focused, offering exposure to multiple areas of hospitality operations in a supportive and scenic working environment.
• This role is perfect for someone who enjoys working with guests, managing reservations, and supporting the smooth running of front-of-house and administrative functions within a luxury hospitality environment.
• You will be a key point of contact for guests and colleagues alike, ensuring clear communication, efficient coordination, and a consistently high standard of service across our Restaurant, Boutique, and Guest House.

Key Responsibilities

Guest Relations & Front Office

• Act as the welcoming first point of contact for guests via phone, email, and in person
• Manage reception duties, general enquiries, and internal communication
• Maintain a strong working knowledge of the Estate, its offerings, and wine portfolio

Reservations & Coordination

• Handle restaurant and guest house reservations, ensuring accuracy and clear communication of special requirements
• Coordinate diaries, meetings, and delivery or collection schedules
• Compile and circulate function sheets and reservation details for internal teams
• Load and manage bookings and special events on Dineplan and related platforms

Hospitality Operations & Administration

• Support daily administrative functions across Restaurant, Boutique, and Guest House operations
• Maintain records, SOPs, and shared documentation
• Assist with POS transactions, petty cash, cash-ups, and basic financial administration
• Support boutique operations including stock control, ordering, pricing updates, and staff POS training
• Coordinate guest house bookings, check-ins, check-outs, and pre-arrival preparation

Criteria & Skills Required

• Previous experience in hospitality administration, reception, reservations, or guest relations (luxury or boutique environments advantageous)
• Strong organisational skills with excellent attention to detail
• Friendly, professional communication style with a genuine passion for service
• Ability to multitask, prioritise, and remain calm in a fast-paced environment
• Proficiency in MS Office, POS systems (Micros), and reservation platforms
• Reliable, discreet, and confident handling sensitive or financial information

Closing: 2026-01-27