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  • Posted: Nov 18, 2025
    Deadline: Dec 18, 2025
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  • Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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    Customer Compliance Agent

    Skill Set

    • Communication - Use correct voice tone and apply content according to topic appropriateness. Uses voice to create and hold interest. Speaks with positive tone of voice.
    • Presentation - Demonstrates sound presentations skills to capture attention and maintain interest through an interactive approach.
    • Attention to detail - Demonstrates ability to pay attention to detail.
    • Facilitation - Demonstrates the ability to facilitate workshops in a professional manner.
    • Energy - Demonstrate high energy enthusiasm and motivation in execution of work.
    • Accountability - Follows through and delivers results in spite of obstacles, admits to errors and takes corrective action to avoid repetition. Approaches on work with dedication and high sense of responsibility.
    • Customer orientation - Demonstrates an exceptional level of customer service and quality standard.
    • Coaching - Coaching is the knowledge and skill used to direct, instruct and/or train an employee with an aim to fulfill a goal in order to develop specific skills in an enthusiastic and motivated way.
    • Administration training - Execute a variety of functions with the neighbor business administrative environment. Plan and organize administrative functions proactively. Collect information and ensure accuracy of information.
    • Training - Proficient in training methodologies, curriculum development and soft skills.

    Responsibilities

    Customer Service

    • Excellent communication skills (verbal and written)
    • Maintain professional interaction with clients
    • Maintain high quality standard when handling client interactions.

    Compliance/ AML

    • Review Client KYC documents and complete due diligence checks
    • Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
    • Monitor unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering
    • Drafting of Suspicious Activity Reports for the submission to the Nominated Officer.
    • Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA.
    • Attend to Deposit limit change requests
    • Review enhanced due diligence requests for SOW etc.
    • Conduct thorough Source of Wealth reviews
    • Monitor and identify players that require interactions for safer gambling.
    • Communicate safer gaming options to identified clients using provided channels of communication.
    • Ensuring all suspicious transactions are escalated to the senior and relevant reports submitted.
    • Prepare Data Protection Request promptly and accurately.
    • Manage data erasure requests.
    • Adhere to the policy and procedures for complaints and dispute handling.

    Other Responsibilities

    • Maintain accurate records of all Interactions.
    • Escalating all uncleared queries to seniors timeously.
    • To remain completely independent and adhere to the confidentiality of the role.
    • Reporting to Senior Compliance Team Leader.
    • Ad hoc tasks and requests.

    Qualifications

    • Completed Matric with English
    • Computer literate
    • 1-2 Administrative experience
    • Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing (Advantageous)

    Apply Before 12/18/2025

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Hollywoodbets on iagjme.fa.ocs.oraclecloud.com to apply

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