Jobs at Puma Energy

Main Purpose:

• Ensure that the customer is at the heart of everything that the Retail Teams do across the globe whilst operating safely, legally and sustainably.
• Provide Retail leadership and be the centre of expertise to the Regional and Country teams.
• Setting the global Retail Strategic direction, working with the Global Transformation Office, Regional and Country teams to ensure the transformation agenda is being delivered on time and on budget.
• Setting and monitoring the global retail standards, processes, procedures and working practices across the globe to ensure that Puma Energy is operating at best in class within the markets that it trades whilst optimizing performance.
• Role model the Puma Energy core values and ways of working.

Knowledge Skills and Abilities, Key Responsibilities:

• Together with the Global Lead – Convenience Retail, develop and lead the execution of the 5 year Retail Strategy for fuel and non-fuel customer, product and service propositions with the Regional and Country teams.
• Create conditions with associated HSE and Legal policies and procedures to enable Regions and Countries to sell and operate both safely and legally at all times.
• Ensure that Regions and Countries have the right fuel and non-fuel Retail talent and capability in place to deliver the 5-year plans, assisting in the interviewing, selection, on boarding, training and development processes, when appropriate. Ensure that Regional and Country teams have a fuel and non-fuel Retail succession plan in place.
• Work with Regions and Country teams building relationship models and systems and with Dealers and Station Managers to develop mutually beneficial business plans in order to sustain the profitable future of the site.
• Lead the global Retail Centre of Expertise and be the point of contact for all technical advice relating to Retail issues.
• Ensure that Regions, Countries and Dealers have the right non-fuel Retail talent and capability in place to deliver the 5-year plans. Assist in the training and development processes and delivery, where appropriate.
• Develop the global methodology, processes and procedures for the Retail activity. Eg: Fuel, Non-fuel, Loyalty and Card programs.
• Support the CCO and Head of Regions in the delivery of the Retail P & L accounts, ensuring the Regions and Countries are set up to achieve the budgeted financial performance and KPI’s.
• To ensure that Puma Energy maintains competitive advantage by making sure that that Regions and Countries have an up to date understanding of Retail best practices, competitor initiatives and activities.
• Ensure Regional and Country compliance with Global standards and exceptional implementation at all times. Influence new Global standards when gaps and new requirements are identified.
• Work with procurement, construction and maintenance leaders to lower the cost of managing, operating and developing the Retail business to ensure that shareholders can afford to re-invest and that customers can afford to continue to buy from Puma.
• Work with the PUMA Energy IT leadership team to ensure that Retail systems and technologies are up to date and fit for purpose.
• Work with the PUMA Energy marketing team to implement the Retail Brand positioning and ensure that marketing plans are fit for purpose and deliver a return on investment. Agree with the Regions and Countries the activation plans for consumer driven messaging around fuels quality and fuel features and benefits.
• Accountable for station layout and design principles and station Visual Identity.

Key Relationships And Department Overview

• Internal – CCO, Transformation Office, Global Head of HSE and Operations, Global Lead Retail Convenience, Heads of Region, General Managers, Regional Retail Teams, Country Management Teams, Global Functional Teams.
• External – Dealers (through Regional and Country Management) Industry Forums, represent Puma as required in any external forum in respect of Retail Innovation and Global Best Practice, Merchandise and Non-merchandise suppliers.

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Main Purpose:

• Work with and support the country lubricant managers to Develop & Implement the regional Indirect Lubricants business strategy in line with the Global Lubricants Strategy to achieve the overall key objectives of the business (i.e. volumes, margins, EBIDTA, capex investments, opex etc).

Knowledge Skills and Abilities, Key Responsibilities:
Key Responsibilities

• Responsible for developing and implementing regional and country Indirect strategic business initiatives and lead the development, analysis and implementation / improvement of current/new Lubes oriented processes. This will involve managing and influencing country GM’s to deliver volume, margin, cost and EBITDA targets of Lubes businesses in line with local & regional strategy plans.
• Manage the Puma portfolio of lubricant products for the assigned region. Responsible for reviewing and providing constructive challenge to the annual business review and budgeting planning process by country in the region and evaluating business introduction opportunities into new countries and markets
• In conjunction with country teams, responsible for developing a high quality Lubes competence in the organization and building quality teams to drive forward and achieve the agreed long term growth targets for Lubricants.
• Responsible for the Regional Distributor Marketing plan. Accountability for consistent Pricing Structure for Lubricants across countries in region in line with overall strategy expectations. Creating and holding the required Marketing Budget for the region and monitoring Marketing initiatives effectiveness. In addition to be responsible for the development of Customer Value Propositions and the activation of such in all markets in a consistent manner.
• Nurture and expand existing Distributors through effective Key Account Management (Distributor Management), supporting country management in the development of business locally and across the region for B2B, Retail and High Street. Establish management approach of customer acquisition and Customer Relationship Management and ensuring Key Account Plans and prospect pipelines have been identified and managed, focusing on customer satisfaction and Puma Energy’s profitability.
• Responsible for creating monthly Lubricants performance reports and the presentation and review this with key stake holders. Responsible to ensure that Performance, Company and Customer Lubricants related information is accurately captured in given Puma Energy systems like Navision and HFM.