Jobs at Rentokil Initial South Africa

• We are excited to offer a new role in the SA marketing division - Senior Online Content Executive- based in WC, located in the area of Claremont, Cape Town.
• We are seeking a talented content writer to join our marketing team as a Senior Online Content Executive.  This role is suited to a creative, results-oriented digital content specialist who is passionate about storytelling and engaging audiences online.  Responsible for developing and executing a comprehensive content strategy across various digital channels for our businesses in the UK & Ireland, this role focuses on creating engaging and effective content for social media, web blogs & customer email campaigns to help drive brand awareness, engagement, and business growth.

Requirements:

PRINCIPAL DUTIES & RESPONSIBILITIES

Key Responsibilities:

Social Content Management:

• Develop and execute engaging social media content strategies across various platforms (e.g. Facebook, LinkedIn, YouTube) to increase brand awareness, engagement, and lead generation for the UK & Ireland businesses.
• Create a diverse range of social media content, including text copy, images, videos, infographics, and interactive elements.
• Schedule and publish social media content, monitor performance and engage with the audience.
• Stay updated on social media trends, algorithm changes, and best practices to optimise content for maximum reach and impact.

Web Blog Content Creation & Management:

• Research, write, and edit informative and SEO-optimised blog posts on topics relevant to the industries/sectors we service in the UK & Ireland.
• Work with relevant colleagues to develop a blog content calendar aligned with marketing campaigns and business objectives.
• Ensure blog content is well-researched, accurate, engaging, and adheres to brand guidelines.
• Work with each business’s Digital Leads to monitor blog performance to understand what is working and what isn’t.

Email Marketing Content:

• Write compelling and conversion-focused email copy for various campaigns, including newsletters, promotional emails, lead nurturing sequences, and customer service communications.
• Work with the Email Marketing Specialist to monitor email campaign performance (open rates, click-through rates, conversions) and implement A/B testing for continuous improvement.

Campaign Content Development:

• Generate engaging and impactful content for integrated marketing campaigns across all digital channels.
• Develop campaign messaging, headlines, call-to-actions, and supporting content assets.
• Ensure consistency in messaging and branding across all campaign touchpoints.

SKILLS and COMPETENCIES

Essential Skills & Experience:

• Content Creation & Writing: Exceptional writing, editing, and proofreading skills with a strong command of grammar, spelling, and punctuation. Proven ability to produce clear, concise, engaging, and error-free content for various digital platforms.
• Digital Marketing Knowledge: Solid understanding of digital marketing principles, including SEO, content marketing, email marketing, and social media marketing.
• Strategic Thinking: Ability to develop and execute content strategies aligned with business objectives and target audience needs.
• Communication & Collaboration: Excellent interpersonal and communication skills to collaborate effectively with cross-functional teams (marketing, sales, PR, internal stakeholders).
• Attention to Detail: Meticulous attention to detail to ensure accuracy, consistency, and quality across all content.
• Adaptability & Learning: Ability to adapt to evolving digital trends, tools, and algorithms, with a continuous learning mindset.
• Project Management: Strong organisational and project management skills to manage multiple content initiatives simultaneously and meet deadlines.

Desirable Skills:

• SEO Expertise: In-depth knowledge of SEO best practices, keyword research tools, and content optimisation techniques to improve search engine rankings.
• Basic Design Skills: Proficiency with graphic design tools (e.g. Canva, Adobe Creative Suite) for creating engaging visuals, infographics, and email templates.
• Analytics & Reporting: Ability to use analytics tools (e.g. Google Analytics, social media insights) to monitor content performance, generate reports, and provide data-driven recommendations.
• Video Content Creation: Experience in planning, scripting, and potentially editing short-form video content for social media or web.

QUALIFICATIONS and  EXPERIENCE

• Bachelor's degree in marketing, communications, journalism, or a related field.
• Proven experience in digital content writing, with a strong portfolio of blog articles and web content.

go to method of application »

• The Service Technician (PCO) is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Providing quality pest control/management service
• Achieving standards of productivity as set by the company
• Retention of existing clients
• Complying with the Rentokil Codes of Practice: Rules of conduct.
• Compile necessary documentation for client and office after service is completed
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations
• Ensure equipment is maintained and clean at all times
• Carry an adequate range of pesticides and equipment, necessary to delivery service
• Ensure the company vehicle and image is protected at all times
• Ensure the usage of the correct Personal Protective Equipment
• Ensure company and client Health & Safety requirements are met

SKILLS and COMPETENCIES

Requirements:

• Must be customer focused/orientated
• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Requires valid, unendorsed code 08 drivers licence
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health

QUALIFICATIONS and EXPERIENCE

• Matric or equivalent certificate
• Knowledge of competitors and competitor activity
• Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
• Previous pest control experience
• H&S Knowledge and experience
• HACCP Experience and Knowledge

go to method of application »

• The purpose of this trainee is to allow a professional learning experience to build Rentokil Initial sales knowledge, exposure, skills and experience in a practical work environment. The trainee is afforded the opportunity for career exploration and internal RISA Sales Methodology and on the job sales training. This allows the trainee to assist in growing the company portfolio and promote and sell our products, services and solutions to our existing client base while also sourcing potential new customers by identifying lead and business development opportunities

Requirements:

KEY WORK OUTPUTS and ACCOUNTABILITIES

• Close and formalize deals between RI and customers with appropriate commercial arrangements.
• Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
• Increase conversion of sales against marketing driven campaigns and provide feedback on results.
• To demonstrate ethical sales behaviour at all times, respecting the diversity of all colleagues/customers
• Achieve Predetermined Sales targets including achieving contract and  jobbing targets and opportunities 
• Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures                                                           
• Locate potential business through research,  prospecting, tele-canvassing and cold calling
• Attend to phone enquiries and leads from colleagues
• Conduct sales calls and presentations to new or existing customers. 
• Undertake needs analysis by conducting thorough survey of client premises
• Complete site risk assessments for every client proposal 
• Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
• Endeavor to gain the client’s acceptance and obtain authorization on a new service agreement.
• Approach the client portfolio for annual price adjustments
• Maintain and improve the client retention target rate by building and maintaining professional client relationships
• Focus on building relationships with clients
• Responsible for client retention especially clients in their 1st year of their agreement
• Increase the client portfolio by identifying cross and up selling opportunities

SKILLS and COMPETENCIES

• Excellent communication skills
• Ability to identify and qualify customers
• Ability to develop strong and mutually beneficial customer relationships
• Determination and motivation to achieve new business targets
• Strong organisation skills to manage a sales territory effectively
• IT Literate
• Ability to perform well under pressure
• Ability to establish first contact with potential customers
• Good planning skills
• Numerical and literacy skills
• Good administrative skills
• Problem solving skills/solution driven

QUALIFICATIONS and  EXPERIENCE

• Matric 
• Recent Graduate - sales related field of study is preferred 
• Drivers License - essential 
• Computer literate 
• A horticultural background will be advantageous
• No previous sales experience required - a passion for sales is essential

go to method of application »

Job Purpose:

• We have a great opportunity for an email marketing executive to join a dynamic marketing team and help deliver an exciting email programme. We are looking for someone with creative flair, keen eye for design and able to craft compelling content while following brand guidelines and email best practice.
• This role will support the UK Marketing team across a variety of businesses, to deliver the day-to-day communications as set out in our Email Marketing programmes, by tailoring copy and design to create engaging content as well as using data analysis to gain insight into how we can further optimise campaigns, to ensure we are targeting the right recipients, with the right messages.
• The purpose of this role is to provide support to the Email Marketing Specialist and Marketing Managers across our family of businesses. 

Requirements:

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Creation of compelling and engaging email content for marketing campaigns that adhere to email marketing best practices.
• Writing compelling and engaging marketing messages for the products and services as set out in the schedule.
• Support the Marketing Managers in designing and crafting engaging email content for both internal and external campaigns.
• Working alongside the email marketing team to Issue email marketing campaigns, working to schedules as set out in each business’s plans.
• Image editing where necessary for use within email campaigns.
• Performing analysis of campaigns to improve future email content.
• Use of A/B Testing to revise email marketing campaigns based on performance indicators.
• Proofreading and testing all outgoing campaigns to ensure that they are of the highest standards.
• Working with the PR and Communications Manager to ensure branding guidelines are followed and consistent across campaigns for all businesses.
• Ensure emails follow best practice in content, layout, tracking and formatting.

SKILLS and COMPETENCIES:

• A keen eye for design and great attention to detail
• Excellent verbal and written communication skills
• Understanding of HTML and CSS is beneficial
• Intermediate skills in Google Office / MS Office Suite or equivalent
• Ability to work under pressure and to tight deadlines
• Self-motivated and able to work individually and as part of a team both creatively and professionally
• A genuine passion for digital marketing, technology and user experience
• Knowledge of design software including Photoshop (preferable)
• The ability to work successfully in a team, supporting remote colleagues with campaigns
• Confidence pitching ideas or giving feedback to senior colleagues and peers based on your knowledge and expertise and work in a collaborative manner
• Knowledge of GDPR best practices
• Excellent interpersonal skills
• The ability to work with own initiative and to work to deadlines
• Excellent organisation skills
• Ability to think outside the box and bring new and innovative ideas to the table 
• Willingness to learn and try new things to develop campaigns and personal development

QUALIFICATIONS and  EXPERIENCE

• Matric (Grade 12)
• A background in Marketing preferable, and ideally, educated to degree level
• Experience writing effective copy or optimising copy to create compelling campaigns

go to method of application »

• The aim of the role is to retain and grow business by owning sales, support and service relationships for nominated customer accounts.  The KACRM will act as a “conduit” to key touch points in the business and provide long term robust solutions for customers, which enhance and deliver partnerships for growth. This role will be reporting to the UK business.

Requirements:

• Central point of contact to a KA Customer Sector, support the KAMs with retaining & growing a designated portfolio accounts against a designated set of targets.
• Provide leading edge “Proactive” & “Reactive” contact strategies that are customer defined.
• Lead on “After Sales Service” queries for customers within the designated portfolio, ensuring that the monitoring of progress is paramount to agreed customer service level agreements.
• On-boarding of new contracts and “Welcome Pack” and “Introductory” review with customers where required
• Provides the customer with a “One Stop Shop” desk based named contact into the business.
• Offers Intensive “Wraparound Care” for risk customers with priority planning process.
• Review CSI and Net Promoter feedback and deploy action plan to improve customer experience.
• Ability to view a customer 360 degrees and prioritise customers for service/sales/support.
• Ensuring that actions required for financial targets are deployed with customers on behalf of the business and recovered to mutually benefit both parties.
• Define contact plan within designated portfolios to minimise “risk” and maximise opportunities.
• Target for business growth sales & service team and individually on specific accounts.
• Co-ordinating customer projects, including major mobilisations, special events and bespoke products together with a contingency plan for each of these.
• Responsibility for retention of owned portfolio and supporting branch.
• Co-ordinate key account reporting and analyse issues up front to proactively resolve.
• The 100% delivery of profiled customer closed loop solution.
• Complete ‘Account Reviews’ with portfolio customers
• Maintain customer portals

Key Deliverables

• To achieve agreed retention & growth targets within designated portfolio 
• To deliver and exceed portfolio & customer SLA’s within the agreed account plan and strategy.
• To source solutions for all customer queries against designated portfolios through on-going negotiation with key touch points within the Business.
• To deliver an improved customer satisfaction for “New” & “Existing” customers in relation to account set up and mobilisation.  
• The account manager will analyse RI performance for service and operations against agreed customer SLA’s and make recommendations and deliver long term improvements.
• The Account Manager will ensure the CRM management of the account is accurate at every level & that customer interaction are reflective in all primary data systems
• The account manager will work with customers educating and developing their understanding of our business regulations and compliance to support lean processes that mutually benefit the business and customer.

Essential Skills and Behaviours required for Success

• Strong influencing and negotiation skills.
• Demonstration of strong financial acumen to understand the impact of commercial decisions on the Company.
• Excellent customer service skills
• Ability to build good, sustainable relationships with Customers and RI functions.
• Self motivation and the ability to work on own initiative.
• Tenacity to deliver exceptional customer service. 
• Ability to demonstrate determination in setting personal objectives and the achievement of goals.
• Well organized and methodical in approach to drive accurate solutions for our Customers.
• Ability to influence people across RI to act and focus action on the right priorities.
• Proven ability to meet targets with a positive record of achievement of stretching KPIs & objectives.
• Confident with the ability to challenge poor performance and deliver marked change for customers
• Ability to multi-task and be resilient in a high pressured and fast paced environment.. 

QUALIFICATIONS and  EXPERIENCE

• Target driven & experience of achieving and exceeding stretching portfolio targets.
• Field Sales and/or Account Management experience.
• Ability to understand financial, commercial and customer driven targets and objectives. 
• Evidence of building and growing new business along with the tactical process for retention.
• An understanding of how a sales & customer service function align in a portfolio business.
• Understanding of customer market segments in which our customers operate commercially.
• An understanding of the threat posed by our competitors and how to impact on this. 
• Account planning & contact strategy of customers by segment and customer intelligence

go to method of application »

• The Service Technician (PCO) is responsible for managing the relationship between Rentokil and the prospective client through the delivery of high quality pest control services suitable to the client’s expectation. They are responsible for achieving standards of service quality and productivity as set by the company.

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Providing quality pest control/management service
• Achieving standards of productivity as set by the company
• Retention of existing clients
• Complying with the Rentokil Codes of Practice: Rules of conduct.
• Compile necessary documentation for client and office after service is completed
• Advise client on housekeeping, stacking and proofing requirements
• Comply with legislation and regulations
• Ensure equipment is maintained and clean at all times
• Carry an adequate range of pesticides and equipment, necessary to delivery service
• Ensure the company vehicle and image is protected at all times
• Ensure the usage of the correct Personal Protective Equipment
• Ensure company and client Health & Safety requirements are met

SKILLS and COMPETENCIES

Requirements:

• Must be customer focused/orientated
• Ability to identify customer needs and solutions
• Should display professional attitude
• Must be presentable
• Requires valid, unendorsed code 08 drivers licence
• Highly developed communication skills (Written/Verbal/Non-verbal)
• Requires good time management skills to efficiently and effectively perform daily duties
• Good physical health

QUALIFICATIONS and EXPERIENCE

• Matric or equivalent certificate
• Knowledge of competitors and competitor activity
• Fully qualified (NCPC) or PMA/PCSIB and registered with Department of Agriculture (P-Number)
• Previous pest control experience
• H&S Knowledge and experience
• HACCP Experience and Knowledge