Jobs at Robert Walters

• Our client is seeking a dedicated and experienced individual to fulfil the dual role of Change Manager and Change Configuration Analyst. This position is pivotal in ensuring the effective management of change and configuration processes within our recently deployed ServiceNow platform, aligned with ITIL best practices.
• In this strategic role as a gatekeeper, the successful candidate will ensure that only high-quality changes aligned with operational and business requirements are deployed into the production environment. The individual will play a crucial role in maintaining platform integrity, overseeing change requests, and ensuring the accuracy of configuration management data, all while fostering a culture of collaboration and continuous improvement.
• The ideal candidate will be required to maintain regular dialogue with internal customers and stakeholders to proactively identify and address potential issues that could impact the business.

Duties :

Change Management

• Oversee the end-to-end Change Management process, ensuring minimal disruption to IT services.
• Evaluate and assess change requests to ensure compliance with business objectives, risk mitigation, and ITIL standards.
• Conduct Change Advisory Board (CAB) meetings, engaging stakeholders to review and approve change requests.
• Monitor and report on change implementation, identifying areas for improvement in the process.

Configuration Management

• Manage the ServiceNow Configuration Management Database (CMDB) to maintain accurate and reliable data.
• Ensure proper relationships between configuration items (CIs) and their dependencies.
• Conduct regular audits and data quality checks to ensure CMDB integrity.
• Develop and enforce governance policies for configuration management.

ServiceNow Administration

• Support the ServiceNow platform's functionality to align with organisational needs
• Collaborate with the ServiceNow development team to design, configure, and maintain workflows related to change and configuration processes.
• Identify opportunities to leverage platform capabilities for process automation and optimisation.

Stakeholder Engagement

• Act as a key liaison between IT, business units, and vendors for change and configuration management activities.
• Provide training and support to stakeholders to ensure adherence to processes and standards.
• This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this role. As such, the role may also include the undertaking of additional tasks and evolve in time.

Minimum qualifications

• ITIL Specialist: Plan, Implement, and Control
• ITIL Practitioner: Service Configuration Management
• Information Technology / Computer Science (degree or certifications).

Optional qualifications

• ServiceNow Certified Implementation Specialist (CIS) – Change Management or CMDB.
• Additional certifications in ServiceNow or ITIL.

Experience
Experience required

• 5+ years of experience in ITIL-based Change and Configuration Management roles.
• 3+ years of proven experience with ServiceNow, specifically in Change Management and CMDB modules.
• Strong knowledge of IT service management processes and frameworks.

Experience preferred

• Experience in initiating and chairing Emergency Change (ECAB) approval meetings.
• Experience in a multinational organisation, managing cross-functional teams.
• Proficiency in ServiceNow scripting and customisation, with a focus on developing and maintaining scalable solutions tailored to organisational needs.
• Strong understanding of data governance and compliance requirements.

Competencies & attributes

• Excellent organisational skills and attention to detail.
• Strong analytical and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Exceptional communication and stakeholder management skills.
• Commitment to continuous improvement and innovation.
• Proactive and adaptable mindset.
• High level of self-motivation and accountability.

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• Our client is in search of a dynamic and knowledgeable Business Development Manager to join their team. This role offers an exciting opportunity to utilise your skills in a supportive environment, where you will be responsible for driving business growth and enhancing the company's market presence. The successful candidate will have the chance to work in a diverse and inclusive setting, with flexible working opportunities and generous pensions contributions. * Opportunity to drive business growth * Inclusive and diverse work environment * Flexible working opportunities and generous pensions contributions

What you'll do:

• As a Business Development Manager, you will play a pivotal role in driving our client's business growth. Your day-to-day responsibilities will involve developing effective business strategies, identifying new opportunities, and building strong relationships with clients. You will also collaborate with internal teams to ensure customer satisfaction, provide insights to shape marketing strategies, and negotiate contracts. Your commitment to these tasks will contribute significantly to the company's success.
• Developing and implementing effective business development strategies
• Identifying and pursuing new business opportunities
• Building and maintaining relationships with clients and stakeholders
• Conducting market research to identify trends and opportunities
• Collaborating with internal teams to ensure customer satisfaction
• Monitoring and reporting on sales performance analytics
• Providing insights to shape company marketing strategies
• Negotiating contracts and closing agreements

What you bring:

• The ideal candidate for the Business Development Manager position brings a wealth of experience in similar roles. You possess strong knowledge of market research methods and analysis, which enables you to identify trends and opportunities effectively. Your excellent interpersonal skills allow you to build strong relationships with clients, while your negotiation skills ensure successful contract agreements. Furthermore, your understanding of sales performance metrics helps you monitor and report on sales activities accurately.
• Proven experience as a Business Development Manager or similar role
• Strong knowledge of market research methods and analysis
• Excellent interpersonal and negotiation skills
• Ability to develop effective business strategies
• Understanding of sales performance metrics
• Proficiency in English language
• Experience with CRM software is desirable

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What you bring:

• The ideal candidate for this Finance Manager position will bring a minimum of five years of professional experience, ideally within a small and fast-growing South African-based business with international clients. You should hold a CA (SA) qualification or equivalent. Your intellectual curiosity should drive you to have a keen interest in the world, a passion for ideas, and the ability to think strategically about financial trends, economic developments and organisational growth. Your proactive problem-solving skills should demonstrate a results-driven approach with excellent decision-making, analytical, and collaborative abilities.

Minimum of five years of professional experience

• CA (SA)/ ACCA/ CIMA qualification or equivalent
• Keen interest in the world, passion for ideas, ability to think strategically about financial trends, economic developments and organisational growth
• Results-driven approach with excellent decision-making, analytical, and collaborative abilities
• Strpng Academic background
• Proficiency in Microsoft Office and other productivity tools

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• Our client is seeking a highly skilled and experienced Head of Asset Management to lead the development and implementation of asset management strategies. This role offers an exciting opportunity to optimise return on investment and effectively deploy a substantial property, infrastructure, and equipment portfolio. The successful candidate will be responsible for developing financial models, performing financial analyses, and recommending appropriate strategies for major freehold and leasehold assets. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of finance. * Lead the development and implementation of asset management strategies. * Optimise return on investment through effective deployment of substantial property, infrastructure, and equipment portfolio. * Develop financial models and perform financial analyses.

What you'll do:

• As the Head of Asset Management, you will play a pivotal role in leading the development and implementation of asset management strategies. You will be responsible for ensuring optimal return on investment through effective deployment of a substantial property, infrastructure, and equipment portfolio. Your role will involve determining appropriate frameworks, processes, and standards for the acquisition and disposal of assets. You will also provide strategic advice to the Executive Team to support the implementation of effective asset management principles across the organisation.
• Develop and implement the company's asset management plans and strategy.
• Lead implementation of asset management and maintenance programmes.
• Determine appropriate frameworks, processes, and standards for the acquisition and disposal of assets.
• Provide strategic advice to the Executive Team.
• Perform financial analyses and asset management analyses.
• Develop recommendations related to portfolio profile, deployment, redeployment, acquisition, disposal or retirement of specific major assets.

What you bring:

• As the ideal candidate for the Head of Asset Management position, you are a Chartered Accountant with at least 3 years’ experience in finance. You have excellent verbal and written communication skills which enable you to communicate effectively at an executive level. Your strong leadership skills allow you to guide your team towards achieving organisational goals. You possess strong problem-solving skills which enable you to navigate complex situations effectively. Additionally, your strong negotiation skills aid in conflict management within your team.
• Chartered Accountant with at least 3 years’ experience in finance.
• Ability to communicate at Executive level.
• Proficient in MS Word, MS Excel, MS PowerPoint and MS Outlook.
• Excellent verbal and written communication skills.
• Strong leadership skills.
• Strong problem-solving skills.
• Strong negotiation skills and conflict management skills.
• Skilled in financial modelling.