Jobs at Robert Walters

What you'll do:

• As a Global Senior People Associate, you will immerse yourself in the full spectrum of people operations on an international scale.
• Your days will be filled with leading critical processes such as performance reviews ensuring every step runs smoothly from planning through feedback collection and guiding your team to meet important milestones.
• You will manage complex data sets to uncover trends that drive positive change in how talent is recognised and developed.
• In addition to overseeing recruitment operations globally, you will collaborate closely with regional teams to ensure consistent hiring practices that reflect the organisation’s commitment to equity.
• Your role also involves spearheading employee engagement initiatives like surveys—analysing results alongside HRIS experts to enhance workplace satisfaction.
• By continuously refining processes based on stakeholder input and lessons learned, you will help create an environment where everyone feels supported in their growth journey.
• Lead the end-to-end delivery of global semi-annual performance review cycles by setting timelines, updating templates, monitoring compliance, and compiling feedback for calibration sessions.
• Oversee and guide a team responsible for tracking deadlines and collaborating with regional leads to ensure timely completion of review cycles across multiple geographies.
• Manage upward feedback processes by maintaining consistency in templates, timelines, evaluation criteria, and driving smooth execution throughout each cycle.
• Coordinate key performance sessions such as calibration meetings and mid-cycle performance improvement plans by preparing case summaries, aligning stakeholders, and organising documentation.
• Analyse performance data to highlight risks, equity concerns, and areas for process improvement while providing actionable insights to inform decision-making.
• Implement process improvements by updating guidance materials and workflows based on feedback and lessons learned from previous cycles.
• Prepare inputs for partner bonus reviews by coordinating data collection and consolidation to support accurate decision-making.
• Oversee day-to-day global recruiting operations by maintaining high-level trackers, ensuring alignment with standards, and flagging coordination issues as they arise.
• Partner with recruiters and communications teams to execute job postings and outreach campaigns while ensuring content accuracy and consistency across platforms.
• Facilitate global recruiting drives by maintaining shared trackers across regions and promoting equitable staffing practices through best practice sharing.

What you bring:

• Your background should include several years of hands-on experience in people operations or talent management roles ideally within professional services or similarly complex environments—where you have successfully implemented core HR processes such as performance reviews or recruitment cycles.
• Your attention to detail ensures nothing falls through the cracks even when juggling competing priorities across time zones.
• Analytical thinking comes naturally to you; you are comfortable interpreting large datasets using tools like Excel or Power BI to inform strategic decisions.
• Your interpersonal skills allow you to connect easily with colleagues from diverse backgrounds while fostering collaboration among remote teams.
• You are known for your reliability when it comes to confidential matters—always upholding trust within the organisation.
• Adaptable by nature, you thrive when workflows shift or new challenges emerge.
• Familiarity with HR platforms such as Deltek Talent or Maconomy is highly desirable but not essentials
• Demonstrated experience managing performance reviews, recruiting coordination, or staffing dashboards with precision in a professional services or fast-moving environment.
• Exceptional organisational skills with proven ability to track tasks, timelines, and documentation across multiple regions independently.
• Strong analytical abilities enabling you to identify patterns in staffing or performance data and translate them into actionable insights for process improvement.
• Excellent collaborative communication style that allows you to liaise effectively with regional staffers, recruiters, team leads, and other stakeholders while keeping everyone informed.
• A proactive approach to anticipating operational challenges coupled with designing practical solutions that improve efficiency and reduce risk within people processes.
• Adaptability in adjusting workflows quickly to meet evolving business needs or team requirements within a global context.
• Fluency in using systems such as Deltek Talent, Excel (including formulas and pivot tables), SharePoint or similar tools for streamlining processes and enabling data-driven decisions.
• Trustworthiness demonstrated through handling sensitive information discreetly while ensuring confidentiality and data integrity at all times.
  

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What you'll do:

• As a Direct Sales Account Executive based in Cape Town, you will immerse yourself in the world of media sales by managing a portfolio of agency clients while developing new business opportunities.
• Your day-to-day activities will involve building strong connections with key decision-makers at leading agencies, understanding their unique needs, and crafting bespoke advertising campaigns that drive measurable results.
• You will work collaboratively with internal stakeholders to ensure seamless execution from proposal through to delivery and post-campaign analysis.
• Success in this role requires an ability to balance multiple projects simultaneously without compromising quality or attention to detail.
• By staying ahead of market trends and maintaining meticulous records within CRM systems, you will contribute directly to the company’s growth targets while enhancing its reputation for excellence in client service.
• Drive revenue growth by identifying new business opportunities and selling integrated advertising solutions across radio, digital, events, and branded content platforms.
• Manage and expand relationships with key media agencies and their clients, acting as the primary point of contact for all campaign-related matters.
• Develop tailored proposals and pitches that align with client objectives while showcasing the strengths of the company’s diverse media offerings.
• Collaborate closely with internal teams such as content, marketing, strategy, and customer service to deliver compelling commercial solutions that exceed client expectations.
• Monitor campaign performance through regular analysis and reporting, ensuring all deliverables are met on time and to the highest standard.
• Maintain accurate sales records using CRM systems, ensuring transparency in forecasting, pipeline management, and post-campaign analysis.
• Proactively engage clients through strategic account development initiatives aimed at unlocking long-term revenue potential and fostering loyalty.
• Stay informed about industry trends, competitor activity, and market developments to provide valuable insights that shape product offerings and positioning.
• Handle client concerns promptly by providing effective solutions that maintain satisfaction and encourage repeat business.
• Contribute to team goals by sharing feedback for continuous improvement and collaborating effectively with colleagues across departments.

What you bring:

• To excel as a Direct Sales Account Executive, you bring extensive experience in managing agency relationships within the media sector—demonstrating not only technical proficiency but also genuine empathy for client needs.
• Your background includes successful delivery of multi-platform campaigns where your interpersonal skills foster trust-based partnerships that stand the test of time.
• You thrive when collaborating across departments—whether refining creative concepts or negotiating terms—and your approach is always considerate yet commercially astute.
• Your ability to interpret market data allows you to craft relevant narratives that resonate with clients while supporting broader business objectives.
• Above all else, your dependability ensures every project runs smoothly from start to finish; clients know they can rely on you for honest advice delivered with warmth and professionalism.
• Minimum qualification of Matric is required; completion of sales skills, negotiation or presentation courses is highly advantageous for this role.
• A Bachelor’s degree is considered beneficial as it demonstrates commitment to personal development within the field of media sales.
• You have 6-8 years’ proven experience in media sales with a track record of working successfully with large agencies on complex campaigns.
• Experience selling across digital platforms is highly desirable as it enables you to offer integrated solutions that meet evolving client needs.
• Possession of a valid driver’s licence is essential due to the need for regular face-to-face meetings with clients throughout Cape Town.
• Exceptional planning and organisational skills allow you to manage multiple timelines, briefs, bookings, and campaign deliverables efficiently.
• Your attention to detail ensures all proposals, schedules, and reports are error-free while aligning perfectly with client expectations.
• A client service orientation means you anticipate needs proactively—responding swiftly to queries or issues so satisfaction remains consistently high.
• Proficiency in CRM systems supports your ability to track sales activity accurately while maintaining compliance with internal processes.
• Excellent written and verbal communication skills enable you to present persuasive proposals confidently to both junior and senior stakeholders.